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Russ Darrow Toyota of West Bend - Service Center

West Bend, WI

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152 Reviews

152 Reviews of Russ Darrow Toyota of West Bend - Service Center

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July 23, 2019

Friendly Service Miranda was super friendly and knowledgeable. She made the experience enjoyable. Had to wait a little longer than expected but the waiting room was More

by lmilell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miranda Zarling
Jul 23, 2019 -

Russ Darrow Toyota of West Bend responded

thank you so much for this great review. we agree Miranda is great but it's always nice to hear!! danny shutts, gm

July 23, 2019

Always a great experience. Everytime I get service work done here I have a great experience. Everyone is pleasant and very knowledgeable. I have never had any problems or concer More

by Erica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coty Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2019

Problem Solved I came in for a tire balance and the service department noticed a more pressing issue, my tires were not suitable for my up coming road trip. They hel More

by krenzkyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Miranda Zarling
Jul 23, 2019 -

Russ Darrow Toyota of West Bend responded

so nice to hear that we were able to assist you! and thanks for the kind words and great review!! made our day!! danny shutts, gm

July 15, 2019

Free oil changes with car purchase I love that I’v had my car for 5 years and I just used my last free oil change. Such a bargain! I would consider buying there again More

by Ballberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miranda Zarling
Jul 17, 2019 -

Russ Darrow Toyota of West Bend responded

thanks for the great review!! danny shutts, gm

June 26, 2019

OIL CHANGE I Had 1:00 PM appointment for oil change service, took car in right away and was on my way in less than 30 min. More

by rowa57c
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Russ Darrow Toyota of West Bend responded

great to hear we were able to make it convenient for you!! thanks danny shutts, gm

June 26, 2019

Super nice staff! The staff is always timely, helpful, and accommodating. We are always able to get in and get right back out. We’ve been using this dealership for year More

by Steve M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m sorry to admit we don’t remember any specific names; whoever worked today.
Jun 27, 2019 -

Russ Darrow Toyota of West Bend responded

Steve, thanks very much for the great review and kind words!! much appreciated!! danny shutts, gm

June 24, 2019

Exemplary service!! Miranda once again went above and beyond to get my truck in for service when it was convenient for me and had it finished in very timely fashion. High More

by Chainsaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miranda Zarling
Jun 25, 2019 -

Russ Darrow Toyota of West Bend responded

hey thanks for the great review and kind words!!! we think Amanda is pretty great too!! danny shutts, gm

June 06, 2019

Headlight bulb replacement Called find out warranty he said yes then when I got there the lady at service counter said from now on warranty is 12 12 some people need to get t More

by Best
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont remember you can look it up
June 06, 2019

Very attentive staff Took my vehicle on for service because I was having issues with the door less than two months after purchasing it. The service tech was very attentive More

by BH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coty Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2019 -

Russ Darrow Toyota of West Bend responded

thank you so much for this great review!! we are elated to hear this!! Coty always works hard to win the confidence and trust of our great guests and apparently he did again!! danny shutts, gm

May 15, 2019

Great Service Friendly service writer who took time to explain everything The wait time was less than expected Service is always great at Russ Darrow !!! Reco More

by Wendyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Domask Patti Schmeling , Danny Shutts
May 15, 2019 -

Russ Darrow Toyota of West Bend responded

Ms. Wendy..wow!! what a great review and so appreciated!! thanks for your loyalty and continued business!! our team appreciates it and you very much!! danny shutts, gm

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