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Russ Darrow Toyota of West Bend

West Bend, WI

4.7
927 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 927 reviews

November 03, 2017

Great vehicle for a great price. My only issue has been with transferring my plates and I really wish they would contact me and let me know what is going on I've had my new vehicle fo More

by Mjw16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Gagliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2017 -

Russ Darrow Toyota of West Bend responded

I am hoping we have been able to resolve this matter to your satisfaction and want you to know we greatly appreciate your business and kind review! If we have not please contact me at 262-334-9411. Danny Shutts, GM

November 01, 2017

Great people and service Danny and crew are always great to work with. I have conducted many transactions with them at this dealership - very easy to work with and up front pr More

by Todd F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, Danny Shutts
Nov 02, 2017 -

Russ Darrow Toyota of West Bend responded

Todd, Thanks to you and Kirstin for the continued loyalty and kind review. It is greatly appreciated by all of us here at Toyota!! Danny and Team!

October 31, 2017

Buying a car I called your dealership at around noon and by 4 PM I was walking out of there with a car. Your sales person and your finance we’re both extremely hel More

by Tkrohn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Ralph Racette
Oct 31, 2017 -

Russ Darrow Toyota of West Bend responded

Thank you so much for the opportunity to earn your business and for the kind review!! We are very proud of Ralph and no that he is a great representative of Russ Darrow Toyota!! Respectfully, Danny Shutts, GM

October 31, 2017

Good experience Travis was easy to work with, very friendly and gave us all the info we needed. Would certainly work with him again. He was very patient More

by qqqqqqqqqqqqqqqqqqqqqqqqqq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2017 -

Russ Darrow Toyota of West Bend responded

Thanks for the great review and kind words!! We really appreciate your business and yes we are quite proud of Travis! Danny Shutts, GM

October 31, 2017

Good experience. Travis was very knowledgeable about the vehicle I had purchased. He was very friendly and helped me get acquainted with all the accessories in the veh More

by Beechwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Beimborn
Oct 31, 2017 -

Russ Darrow Toyota of West Bend responded

Thank you very much for the great review and kind comments for Travis! We are very proud of him and all of our staff and very appreciative of you and your business!! Thanks, Danny Shutts, GM

October 29, 2017

Great! Salesman was great, got back to me with all of the info I requested very promptly. Always kept me in the loop and was very helpful! More

by Frcefed01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Amos
Oct 30, 2017 -

Russ Darrow Toyota of West Bend responded

THANK YOU SO MUCH FOR THE GREAT REVIEW AND KIND WORDS...WE ARE VERY PROUD OF RANDY AMOS! THANKS AGAIN FOR YOUR BUSINESS!! DANNY SHUTTS, GM

October 28, 2017

Overall a good experience with the dealership. Cole Lutz was great to work with. He was straight forward and did not BS us. Only had pressure on us when in finance area haggling extras that bugged More

by Ellie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bechler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon in finance, Danny Shutts, Sandi Neal
Oct 28, 2017 -

Russ Darrow Toyota of West Bend responded

Thank you so much for taking the time to review our store and staff!! We really appreciate your business and loyalty!! As the GM I will review our process in the business office as is relates to presentation of additional protections. Thanks! Danny Shutts, GM

October 27, 2017

Wow, what a great experience! We had shopped around for a car at other dealerships and the experience was truly night and day. Danny and his staff are so knowledgeable, but more im More

by Wsweet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wagner, Danny Shutts
Oct 27, 2017 -

Russ Darrow Toyota of West Bend responded

Wow!! Mike and Whitney, Can't thank you enough for the great review and for your continued loyalty to me and Russ Darrow Toyota!! In Appreciation, Danny Shutts, GM

October 26, 2017

Great Service and Staff After looking around at many different dealerships and having several unpleasant experiences, Russ Darrow of west bend was a refreshing experience whe More

by LO1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Shutts
Oct 26, 2017 -

Russ Darrow Toyota of West Bend responded

thanks for the great review and your business...we at Team Russ Darrow Toyota really appreciate you taking the time to do this for us!! We look forward to many more years of Earning your business!! Danny and Team

October 25, 2017

Great dealership My wife and I always have great experiences with Russ Darrow Toyota. Our sales representative Mike is extremely helpful and the general manager Dann More

by Lambo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wagner, Danny Shutts
Oct 25, 2017 -

Russ Darrow Toyota of West Bend responded

thank you so much AJ and Marki!! we enjoy having you as our customers and can't thank you enough for the great review and your business!! Danny

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