Russ Darrow Nissan of West Bend

Nissan dealership Very nice dealership, I a oil change right away. I was in no rush and my service writer was helping out the lube tech. The dealership is very new and Very nice dealership, I a oil change right away. I was in no rush and my service writer was helping out the lube tech. The dealership is very new and everyone is very friendly More

Great Service I have been to this dealership twice now for service. Both times I have been able to get in quickly and the service to my vehicle was done timely. I a I have been to this dealership twice now for service. Both times I have been able to get in quickly and the service to my vehicle was done timely. I also did not feel like I was sold service that was not needed. Another plus is that the service staff are very personable and friendly. More

Great atmosphere, friendly staff! I brought my 2014 Nissan Pathfinder to get the drivers side door handle fixed and had a great experience! The staff was very friendly, there was grea I brought my 2014 Nissan Pathfinder to get the drivers side door handle fixed and had a great experience! The staff was very friendly, there was great hospitality while I was waiting and the facility is absolutely beautiful! More

Oil Change Warranty Work I made an appointment for an oil change and also some warranty work. My tailgate wasn't staying up properly and there was a noise in the rear. My ex I made an appointment for an oil change and also some warranty work. My tailgate wasn't staying up properly and there was a noise in the rear. My expectation was about a hour and a half. I figured they would need a part for the tailgate, since my noise was intermittent I figured they wouldn't hear it Haha. SO after 2 hours I asked about what was happening and it turns out I was right about the tailgate, they were ordering a part. BUT, the noise, they heard it, found it and fixed it! That's why the extra time, they were driving it when I asked to be certain it was gone. To me that is service above and beyond. Thanks to Melanie who seemed very concerned about my stress about the time going longer than I expected. She got me my answers and I am very satisfied with this, my first visit to this dealership. I will be going here for all my service needs. More

Rogue Purchase Patrick was great in helping us find the right family vehicle. He was very patient and considerate for bringing the cars into the service bay during Patrick was great in helping us find the right family vehicle. He was very patient and considerate for bringing the cars into the service bay during inclement weather. Patrick's knowledge of the vehicles and key features that we were looking for was also helpful. His follow up and friendly manner is sincere. He listened and found us a Rogue that met our needs and our budget. We will be returning to Russ Darrow and working with Patrick for our second vehicle. More

quick and friendly service brought in my jeep for oil change and tire rotation. Taylor in service was prompt and friendly, parts were available, customer waiting area was clean, brought in my jeep for oil change and tire rotation. Taylor in service was prompt and friendly, parts were available, customer waiting area was clean, and my service was done quickly. highly recommend this dealership for service. More

Great customer service I have had 2 Service interactions with Darrow Nissan West Bend staff (Tyler & Taylor) and both times the staff were great to work with. They answered I have had 2 Service interactions with Darrow Nissan West Bend staff (Tyler & Taylor) and both times the staff were great to work with. They answered my questions and followed up promptly. More

Very polite Everyone was very polite. No one pushed me into buying. Answered all questions and believe they answered all in honestly. Patrick was very knowledge Everyone was very polite. No one pushed me into buying. Answered all questions and believe they answered all in honestly. Patrick was very knowledgeable on the car I purshased especially when came to technology. More

Fantastic! I live in Michigan and I purchased an Infiniti from your dealership. I located the vehicle online and this was the first time that I purchased an out I live in Michigan and I purchased an Infiniti from your dealership. I located the vehicle online and this was the first time that I purchased an out of state vehicle. My sales person Ryan made the difference! His professionalism, follow up and his follow through confirmed that I was dealing with a professional organization that was reputable and trust worthy. Ryan answered every question that I had and if he didn't know he got the answer within a timely manner. My credit union had some correspondence with Kayla in your finance department and she was courteous and very informative. Great team work!! Thank you! Anthony G. More

Great and non-pushy experience Patrick was super friendly and not pushy which I really appreciated. You could tell he really wanted to see you a car, but did so without trying to st Patrick was super friendly and not pushy which I really appreciated. You could tell he really wanted to see you a car, but did so without trying to strong arm you or trick you into a deal. As a first time buyer, I really appreciated this! 100% would do business with him or any one else at this location. They’re all so friendly and helpful. More