Russ Darrow Nissan of West Bend

Great sales. Poor service bad fuel door after update on Great sales. Poor service bad fuel door after update on the Nissan XD recall update. damage by dealership but denied resposibility. Overall unfortun Great sales. Poor service bad fuel door after update on the Nissan XD recall update. damage by dealership but denied resposibility. Overall unfortunate experience. last purchase there. More

So over Dana was great when we had signed the paperwork for the car. Any follow-ups after have been ignored. She was helping us get our refund on a previous warranty with Russ Darrow since this is the 3rd for the car. Any follow-ups after have been ignored. She was helping us get our refund on a previous warranty with Russ Darrow since this is the 3rd car we have bought from the group. I asked if she could help me follow up with the process or at least tell me who to call... 4 weeks later and an email every 4 days. NOTHING back. Its crazy all she had to do is just email back. But it goes to show she has your interest in mind when your buying. Getting a customer is easy keeping one is way different.. on the other hand the Manager Chris.. 100% took care of any questions I had and took care of any concerns. I see no reason why I would have to go above Dana to get a simple question answered by email. Still waiting from Dana More

Great service Dept. Good communication. Taylor did all she could to help me with my vehicle. They even washed my truck before pulling it up for me. she could to help me with my vehicle. They even washed my truck before pulling it up for me. More

Kenny was an awesome Sales team member to work with! He made the process easy. I would recommend him to anyone looking for a vehicle! made the process easy. I would recommend him to anyone looking for a vehicle! More

Patrick was an amazing help! Thank you so much! If you want to buy a car this is your guy!! So happy with the service there. want to buy a car this is your guy!! So happy with the service there. More

I was very pleased with my overall experience purchasing my new car at Russ Darrow! Patrick was very helpful and friendly- he made me comfortable asking him any questions that I had. Very happy I chose thi my new car at Russ Darrow! Patrick was very helpful and friendly- he made me comfortable asking him any questions that I had. Very happy I chose this dealership for my new car! More

The staff was very friendly and accomodating!! Nice clean environment. I spent two hours due to many services that needed to be done but the area was comfortable. environment. I spent two hours due to many services that needed to be done but the area was comfortable. More

I walked in on a Friday night around 6pm and decided to purchase a car I test drove the weekend prior, Patrick was super helpful with my purchase even though I sort of sprung a car purchase on him. I would purchase a car I test drove the weekend prior, Patrick was super helpful with my purchase even though I sort of sprung a car purchase on him. I would definitely be going back to purchase another vehicle. More

Clean, friendly and timely, what more can you ask for! State of the art services, sales and showroom right at your fingertips. Free car washes and oil changes as well! State of the art services, sales and showroom right at your fingertips. Free car washes and oil changes as well! More

Emission Testing She was so helpful with offering drinks and a free car wash, they are always efficient when I bring both of our Nissan vehicles in for regular oil cha She was so helpful with offering drinks and a free car wash, they are always efficient when I bring both of our Nissan vehicles in for regular oil changes. More