Russ Darrow Nissan of West Bend

Was very happy with The service on July 27rh. We lube oil filter and tire rotation and a couple other filters were updated. Thank you oil filter and tire rotation and a couple other filters were updated. Thank you More

Took over 4 hrs, only one finance person. Spelt my name wrong, so we had to start again. Once we were done, they sent us on our way with an empty tank of gas.. wrong, so we had to start again. Once we were done, they sent us on our way with an empty tank of gas.. More

The service department did an Excellent Job of detailing my vehicle! Although we had a mixed-up with the appointment the staff was very accommodating in meeting my needs. my vehicle! Although we had a mixed-up with the appointment the staff was very accommodating in meeting my needs. More

A pleasure to work with, made my appointment same day. Will definitely ask for her again if I need service. Thank you very much for all the help. Will definitely ask for her again if I need service. Thank you very much for all the help. More

Great help with my car service again, so thanks everyone! A nice positive & happy atmosphere makes me happy to come get an oil change :) thankes! A nice positive & happy atmosphere makes me happy to come get an oil change :) thankes! More

Wonderful salesman Good customer service love my new car and he evenig check on me a week later gotta love them make sure u shop with them. and he evenig check on me a week later gotta love them make sure u shop with them. More

Wonderful customer service i give it a 5 stars great person to work with and that pride and making sure u comfortable and answer any questions u have definitely love this place person to work with and that pride and making sure u comfortable and answer any questions u have definitely love this place More

Great sales. Poor service bad fuel door after update on Great sales. Poor service bad fuel door after update on the Nissan XD recall update. damage by dealership but denied resposibility. Overall unfortun Great sales. Poor service bad fuel door after update on the Nissan XD recall update. damage by dealership but denied resposibility. Overall unfortunate experience. last purchase there. More

So over Dana was great when we had signed the paperwork for the car. Any follow-ups after have been ignored. She was helping us get our refund on a previous warranty with Russ Darrow since this is the 3rd for the car. Any follow-ups after have been ignored. She was helping us get our refund on a previous warranty with Russ Darrow since this is the 3rd car we have bought from the group. I asked if she could help me follow up with the process or at least tell me who to call... 4 weeks later and an email every 4 days. NOTHING back. Its crazy all she had to do is just email back. But it goes to show she has your interest in mind when your buying. Getting a customer is easy keeping one is way different.. on the other hand the Manager Chris.. 100% took care of any questions I had and took care of any concerns. I see no reason why I would have to go above Dana to get a simple question answered by email. Still waiting from Dana More

Great service Dept. Good communication. Taylor did all she could to help me with my vehicle. They even washed my truck before pulling it up for me. she could to help me with my vehicle. They even washed my truck before pulling it up for me. More