Russ Darrow Nissan of Milwaukee - Service Center

Terrible Service Department I've been coming to this dealership for 5 years now and thete is always an issue in the Service department. Its quite frustrating. Everytime i bring m I've been coming to this dealership for 5 years now and thete is always an issue in the Service department. Its quite frustrating. Everytime i bring my car fir basoc service, i jav3bto return to have something fixed or redone. My last visit, i had lights come on the evening after picking it up. I was told they would need me to pay $119 for diagnostics. Terrible place, awful service for women. More

They took the time to go above and beyond answering all of m They were extremely helpful and answered all of my questions. They even helped me with questions about my husband's vehicle, which I had not brought i They were extremely helpful and answered all of my questions. They even helped me with questions about my husband's vehicle, which I had not brought in for service today. They made some excellent recommendations for that vehicle which prevented me from making mistakes that could have damaged it. More

Bad service They don’t care about your car they make you wait nobody knows or give you information about the service on your car. I took my Nissan for service the They don’t care about your car they make you wait nobody knows or give you information about the service on your car. I took my Nissan for service they did a really bad job on my car so upset that they broke my steering wheel a two hour job became a hold week. When I pick up my car the steering wheel is not straight is sideways like bad half way to the left half turn. my only car with kids in school two jobs and have to drop and pick up wife from work it was a struggle week on thanksgiving week. And my car now needs work alignment. I was going to trade in and buy a car but never never there. More

Difficult to work with. Dealership would not honor warranty commitment. Disappointing to say the least. Am working through the courts to get reimbursement for the damage they Dealership would not honor warranty commitment. Disappointing to say the least. Am working through the courts to get reimbursement for the damage they caused to my vehicle. Would not recommend this dealership. EDIT: The dealership reached out to me to assist. Nissan North America refunded the charges after I had my lawyer contact them. Changing the rating from 1 star to 2, as it still was not a good experience as the dealership did not / does not advocate for their customers with Nissan North America. Further, the original issue with the transmission, a "judder", returned once since the repair was made. More

Nightmare turned into a dream! We had a recall on our Nissan Murano. We could not drive it. We took our car to Russ Darrow Nissan, where Joe did a great job in seeing to all our nee We had a recall on our Nissan Murano. We could not drive it. We took our car to Russ Darrow Nissan, where Joe did a great job in seeing to all our needs. We had a free loaner car that was clean and dependable. The best part was that they were able to finish our car so quickly. We had our car back before the weekend which was days before we expected it. We Love Russ Darrow and Joe. More

Excellent Service! I recently brought in my vehicle for some maintenance and warranty work and was very pleased with the level of service that I received. The service a I recently brought in my vehicle for some maintenance and warranty work and was very pleased with the level of service that I received. The service advisor, Joe Weil, was incredibly helpful and accommodating to my busy schedule. In addition, he communicated with me throughout the entire process so I always knew where they were in the repair process. Excellent experience! More

Service was excellent I brought my car in for routine service. It was done both quickly and efficiently. O am very satisfied with the whole experience and would recommend t I brought my car in for routine service. It was done both quickly and efficiently. O am very satisfied with the whole experience and would recommend the dealership to others. More