Russ Darrow Nissan of Milwaukee - Service Center

Always great service Thomas and Joe are awesome! Everyone is always very helpful when I bring my car in for service. They do a great job every time. Thomas and Joe are awesome! Everyone is always very helpful when I bring my car in for service. They do a great job every time. More

excellent I continue to bring my car to Russ darrow Nissan, particularly this location where I purchased it from, simply because of Charles in the service depar I continue to bring my car to Russ darrow Nissan, particularly this location where I purchased it from, simply because of Charles in the service department. I have never had someone who is so willing to work with me, he’s just an overall genuine amazing person! Thank you Charles for all you do! More

Customer Service Great customer service! I highly recommend this location. I've been a customer for a little over 4 years and I have no complaints. The employees are k Great customer service! I highly recommend this location. I've been a customer for a little over 4 years and I have no complaints. The employees are kind and very helpful. Two thumbs up! More

Convenient, fast and reliable I stopped by two other locations that turned me away saying they stopped taking walk in’s for oil changes at 4:30 p.m. and they couldn’t get me a appo I stopped by two other locations that turned me away saying they stopped taking walk in’s for oil changes at 4:30 p.m. and they couldn’t get me a appointment until next week sometime. More

Oil change Great service - Travis and joe in service we’re professional- very quick- got to talk to mechanic after which I think makes the experience better Great service - Travis and joe in service we’re professional- very quick- got to talk to mechanic after which I think makes the experience better More

Light bulb replacement I recently had a headlight replaced. It seemed to be acting up as it was flickering on and off. I went to the service department and was able to get i I recently had a headlight replaced. It seemed to be acting up as it was flickering on and off. I went to the service department and was able to get in right away. Their communication to me as far as giving me updates via text were also much appreciated More

Service Gary & his team at Russ Darrow Nissan are great. I was very happy with their service and how they strive to keep their customers happy!! Gary & his team at Russ Darrow Nissan are great. I was very happy with their service and how they strive to keep their customers happy!! More

Darrow Nissan Great experience. The Disneyland prices will keep many away, though. As far as trust and overall satisfaction, I would recommend this dealership for s Great experience. The Disneyland prices will keep many away, though. As far as trust and overall satisfaction, I would recommend this dealership for service. The many things on my punch list were taken care of in one day. More

Do not honor competitor coupons I located a lower price oil change coupon from Russ Darrow located in West bend for a oil change for $16.95. I know any Russ Darrow dealership accepts I located a lower price oil change coupon from Russ Darrow located in West bend for a oil change for $16.95. I know any Russ Darrow dealership accepts competitor prices & will match it so I printed out the coupon. I showed my coupon to the service person & he said we can not accept this coupon since it’s for the West bend location & their prices on oil do not compare to theirs so he could not honor my coupon. I explain to him your website & other service specialists at this location accepted my coupons in the past & said they were wrong. So he gave me a price of $24.95 which was their website deal & did not want to argue anymore. I also explained to him the reason I came to this location because I find a coupon lower & was trying to stay under a certain amount for service but he did not care & went on charging me the price on their site w/o honor my discount. I would like to know is this how service specialists treat their customers. Why would your business not accept another Russ Darrow lower price because I know if lower prices are available for cars & or parts you would match the price to keep the service at your place of business. Not a satisfied customer More

Came for last service in package I have come here the last 3 years with my 2015 Altima. Service is normally fine, and completed quickly. Today. When going over what services I'd like I have come here the last 3 years with my 2015 Altima. Service is normally fine, and completed quickly. Today. When going over what services I'd like done, the service attendant was reminding me of the manufacturer's recommended maintenance, most of which I have done-and just seemed very concerned that I wasn't doing anything in a very patronizing way. I have a mechanic I trust to do all the other work they do not, and he tried to insinuate that no one can work on Nissan's but a dealer because of special tools and that my mechanic is ripping me off. He also stated that he had to note I was declining the recommended service, and if I continue to do so, that I'll void the manufacturer's warranty. I have done every recommended maintenance but a transmission flush....which will be done next week. Just a very frustrating experience, at it's worth noting at the end, he asked for me to leave all '10's' on the review.... They also did not wash my vehicle or ask if I wanted it. Just people things that add up to me not wanting to return to this dealership. More