Russ Darrow Nissan of Milwaukee - Service Center

Unfriendly Customer Service 1. When I arrived no one greeted me 3-5 minutes 2. Did not give complimentary wash after service that is routinely given at another location same d 1. When I arrived no one greeted me 3-5 minutes 2. Did not give complimentary wash after service that is routinely given at another location same dealer and then said I had to ask for it. 3. 2nd time in a row I tried to use promotional coupon that was not honored for one reason or another. 1st time was for wheel alignment. 2nd time was for tire rotation. 4. Recommended I purchase a tire but then said because the tire had to be delivered and it was 3 mins past deadline I would have to come back. Really. No grace was given. 5. They charged me for a service that was not provided and only credited the account after I noticed that the service was not done. More

Very happy with the service I observed a oil/grease leaking in the car. Service was able to identify the problem quickly.. replacement of parts and the service was done faster th I observed a oil/grease leaking in the car. Service was able to identify the problem quickly.. replacement of parts and the service was done faster than expected. Overall a very good experience. More

Oil change and tire rotation Serra Nissan for service as they were prompt and attentive to my needs. Very reasonable and they did a nice job. I would come back here for service ne Serra Nissan for service as they were prompt and attentive to my needs. Very reasonable and they did a nice job. I would come back here for service next time. More

Oil change Fast service. Great service writer. Clean area. And helpful people. Waiting room nice and good selection for coffee. Will be back with my vehicle agai Fast service. Great service writer. Clean area. And helpful people. Waiting room nice and good selection for coffee. Will be back with my vehicle again. More

Service Great listeners! They work with you and not try to sell you services you don’t need! Very understanding and knowledgeable! I am very pleased with the Great listeners! They work with you and not try to sell you services you don’t need! Very understanding and knowledgeable! I am very pleased with the 3 cars I have purchased! More

Easy, reliable service Very pleased with my visit today. Everything was prompt and well communicated. I especially like the text line service. Very convenient during busy wo Very pleased with my visit today. Everything was prompt and well communicated. I especially like the text line service. Very convenient during busy work days to respond and stay informed vs playing phone tag More

car service Showed up with no appointment to get rear brakes fixed and was accepted with no problems. In and out within 1.5 hours. Charles is very friendly and ac Showed up with no appointment to get rear brakes fixed and was accepted with no problems. In and out within 1.5 hours. Charles is very friendly and accommodating. Been there twice now and will not be going anywhere else. More

Highly recommend Joseph Villicana Joseph Villicana is a nice guy immediately helped me when he seen me and kept me updated and gave honest recommendations for my car great service fast Joseph Villicana is a nice guy immediately helped me when he seen me and kept me updated and gave honest recommendations for my car great service fast and efficient and nice facility. More

Work was completed in a timely manner. The experience was good, but I wish they would have washed my car. Also, the dealership had told me I could use a special coupon for my oil change an The experience was good, but I wish they would have washed my car. Also, the dealership had told me I could use a special coupon for my oil change and tire rotation when I had called to make the appointment. I was not told when I called for the appt that full synthetic oil was not covered by the coupon. . More