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Russ Darrow Nissan of Milwaukee - Service Center
Milwaukee, WI
289 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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289 Reviews of Russ Darrow Nissan of Milwaukee - Service Center
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March 16, 2019
Brakes My advisor is always nice. What I hate is the techs consistently leave oil on my door and seat. They need to put paper on the seats and clean the hand My advisor is always nice. What I hate is the techs consistently leave oil on my door and seat. They need to put paper on the seats and clean the handle when they finish the work. I have complained about this several times however nothing has been done to fix the problem. Why ask for feedback if your not going to do anything to fix the problem? Also what I don’t understand is if my brake pads are 3 why do I need rotators? Shouldn’t have to get rotators every time. It seems like you do this to take advantage. You would think they would inform you that you need new pads before the rotators go bad. What number should your pads be at before needing rotators? If you are not going to do anything about the feedback please stop asking people to complete a survey. More
by Crissy
Employees Worked With
March 15, 2019
Highly recommend Service is quick ! Customer service is so wonderful/welcoming !!! Highly recommend this dealership if you want great customer service and an all ar Service is quick ! Customer service is so wonderful/welcoming !!! Highly recommend this dealership if you want great customer service and an all around great experience More
by A.L.
Employees Worked With
Robert Garcia, Charles Yang
March 13, 2019
Clueless The staff in billing and service department have no knowledge of the silver, gold, and platinum reward cards as they think the card is only for accumu The staff in billing and service department have no knowledge of the silver, gold, and platinum reward cards as they think the card is only for accumulating points to save money to buy a new or used car. They were unaware that the platinum membership reward card lets me save 20% on service and labor. Also the other benefits the card has such as a free day rental or a tow. They were clueless and argued with me that I was wrong until I showed them the Teri’s with benefits. Once reviewing the tiers the cashier staff still argued I was wrong. So disappointed is a understatement and the lack of treatment and respect I was given today was next to none. Rude all the way around. More
by Sericefirst
Employees Worked With
Cashier department. All 3 ladies were rude and unprofessional
March 12, 2019
Oil change Joe got me in right away, car was washed when finished, and recommenced additional services. Waiting area has fresh popcorn and drinks. Have been go Joe got me in right away, car was washed when finished, and recommenced additional services. Waiting area has fresh popcorn and drinks. Have been going here for service since 2013. More
by Nissan pathfinder
Employees Worked With
March 10, 2019
Nice Dealership Russ Darrow is a very clean place. Joe did a great job. My only concern was after the oil change was complete the sticker on the windshield was marke Russ Darrow is a very clean place. Joe did a great job. My only concern was after the oil change was complete the sticker on the windshield was marked for 3,000 mile oil change when normally it's every 5,000. I hope the oil was the synthetic blend especially since that's whar I paid for. It was overall a great experience. I spoke with Joe after I noticed it and he just said the mechanic made a mistake. More
by Patnissan1+
Employees Worked With
March 08, 2019
Oil change Fast friendly service. Travis is always so nice. I have dealt with him before and he is always super happy and ready to help out Fast friendly service. Travis is always so nice. I have dealt with him before and he is always super happy and ready to help out More
by jpecunia@wi.rr.com
Employees Worked With
Travis
March 08, 2019
Rude and dont listen to customer. I told them I had a TPS issue, they didn't listen, treated me rudely, and wanted my time. I hope the RD Upper management contacts me to discuss my con I told them I had a TPS issue, they didn't listen, treated me rudely, and wanted my time. I hope the RD Upper management contacts me to discuss my concerns. More
by Unhappy
Employees Worked With
Service manager, technician, service intake.
March 07, 2019
Service Dept Took my car in for oil change, tire rotation, and recall work. The work was done in half the time I expected, and this time the next oil change sticke Took my car in for oil change, tire rotation, and recall work. The work was done in half the time I expected, and this time the next oil change sticker had the correct information, and the dash board counters were all reset correctly. I also noticed the service manager changed the color of the Nissan Altima on the display to match the color of my car, which I appreciated. They weren't busy this time of day, so I received the best service I've ever received here. More
by RR644972
Employees Worked With
Charles Yang
March 06, 2019
Long wait for a little work I had a 9 am appointment to have a key fob battery replaced and a bolt replaced on a rear mud flap. Took 90 minutes. I had a 9 am appointment to have a key fob battery replaced and a bolt replaced on a rear mud flap. Took 90 minutes. More
by Idrivealot
Employees Worked With
March 02, 2019
Maintenance I've been coming here since I bought the car off the lot and wouldnt go anywhere else they're all so friendly and helpful here. I've been coming here since I bought the car off the lot and wouldnt go anywhere else they're all so friendly and helpful here. More
by RebmaRocks
Employees Worked With
