Russ Darrow Nissan of Milwaukee - Service Center

Mike was a truly wonderful salesman! He showed understanding, compassion, and is very down to earth and knows what customer service is all about! He has a great sense of humor as well! Thank you R understanding, compassion, and is very down to earth and knows what customer service is all about! He has a great sense of humor as well! Thank you Russ Darrow and the whole team for everything! More

Very bad service on car Had my alternator replaced (990-dollars) here March 11th and when I went to pick up the car it had not been washed. But that's not the worst of it. A Had my alternator replaced (990-dollars) here March 11th and when I went to pick up the car it had not been washed. But that's not the worst of it. A window had clearly been left down on the front drivers side and there was easily a full cup of water in my Weathertech floor mats. Thankfully I have those mats or all that water would have been soaked into the carpets. I can only assume my leather seats on the drivers side were also soaked but they had dried by the time I picked up the car. Making this even worse is the fact that the window was UP when I picked up the car, indicating someone had to drive the car knowing full well there was water inside and didn't bother to dump it out or clean it up. But that's still not the worst of it. Arriving home I opened the hood and found that the plastic retainers holding the cowling around the radiator in place were simply put in place, but not secured...they were just stuck in the holes but not snapped into place. Also the plastic shield under the engine was not properly secured and was actually hanging down! I wrote a very calm letter to the dealer explaining the problems, including the fact that if a multi-point inspection was done, there was no paperwork to show what was found included in my invoice. I did not ask for anything, but said I simply wanted the shop manager to be aware of the problem. As of this date, April 22nd, I have not heard a word back. My note was sent through the "contact us" link on their Web site. I have learned an important lesson: do not ever have my car service by Russ Darrow again. --Ken Herrera, Thiensville More

Travis explained to me every work to be done in my vehicle and gave me a quote on advance. He contacted my extended warranty and explained. He was very kind, explicit and detailed. vehicle and gave me a quote on advance. He contacted my extended warranty and explained. He was very kind, explicit and detailed. More

The service department took care of my car with no issues. I brought my Nissan in for a 60k mile service. I also used the courtesy shuttle which brought me to work and back to the dealer to pick up my issues. I brought my Nissan in for a 60k mile service. I also used the courtesy shuttle which brought me to work and back to the dealer to pick up my car when it was finished. I would definitely recommend this dealership! More

Inadequate except for taking your money. A good service dealership would look at your vehicle for possible problem instead of charging $150 to put it on lift. Other Nissan dealers have. But you get a free dealership would look at your vehicle for possible problem instead of charging $150 to put it on lift. Other Nissan dealers have. But you get a free car wash! Garden hose dirs a better job. More

I am very pleased with the service provided to my car every time I take it to make oil change because they check the vehicle very well and report any problems I might have every time I take it to make oil change because they check the vehicle very well and report any problems I might have More

Fast service Really fast service, everyone was very friendly and helpful. Love the fact that they did not pressure you into anything. Very clean nice building, wa Really fast service, everyone was very friendly and helpful. Love the fact that they did not pressure you into anything. Very clean nice building, waiting room is comfortable. More

I've only ever taken my car to Russ Darrow Nissan so when they called me halfway through working on car they requoted me because they didn't realize I had different rear brakes than the front ones which is O they called me halfway through working on car they requoted me because they didn't realize I had different rear brakes than the front ones which is Odd because they should have this information already hence my first statement so it's a little frustrating when you are being asked for double the money. Then after I picked up my car I had to turn around and come right back because my breaks weren't working properly (this is the second time that's happened...) I just feel like are they even testing the cars after working on them. Is it just $ in their pocket???? It's Winter in Wisconsin I could have been in an accident. I usually don't ever say negative things about businesses but it makes me want to take business elsewhere. But I am glad they are rechecking everything. Things can be miscommunicated I understand that may happen, but I do not like surprises like such. Other than that service and sales and are usually spot on. Thanks. More

Paul Lecher, Joe Weil are respectful have exceptional customer service skills. One of the cashiers need serious diversity training & customer service improvement, need to help the customers. customer service skills. One of the cashiers need serious diversity training & customer service improvement, need to help the customers. More