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Russ Darrow Nissan of Milwaukee - Service Center
Milwaukee, WI
366 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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366 Reviews of Russ Darrow Nissan of Milwaukee - Service Center
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November 11, 2020
I had prompt service and the wait time was minimal. Charles is always friendly when I’m visiting the dealership even when he is not servicing my vehicle Charles is always friendly when I’m visiting the dealership even when he is not servicing my vehicle More
by Sophia.best1
November 07, 2020
The service was excellent and prompt and the service professional answered all my questions with smart answers. I had a great experience and will recommend all my friends professional answered all my questions with smart answers. I had a great experience and will recommend all my friends More
by MariaH
Employees Worked With
Hall
October 25, 2020
Services finished in a timely manner. The service representative provided quality feedback and answered all my questions. She also accommodated me with a ride home so I could work and called me backW representative provided quality feedback and answered all my questions. She also accommodated me with a ride home so I could work and called me backWhen services were complete. More
by drrlpayne
Employees Worked With
Brittany Hall
October 05, 2020
I received excellent service from the service manager. Work completed, included oil change, tire rotation, and temp repair for recall. Only concern I have os the service manager seemed to be sick. She cou Work completed, included oil change, tire rotation, and temp repair for recall. Only concern I have os the service manager seemed to be sick. She coughed and sniffled while I stood at service desk. We both wore masks, but in a pandemic, she should not have gone to work sick. I hope Russ Darrow provides paid sick days, so employees don't have to choose between paying bills and spreading disease vs staying home to get well and not spread disease. More
by RR644972
Employees Worked With
Tiffany?
August 09, 2020
Very thorough and Polite. Even let me use 3 coupons for oil change, tire rotation, new battery. I am always satisfied with their service. I plan to buy my next car through this dealership oil change, tire rotation, new battery. I am always satisfied with their service. I plan to buy my next car through this dealership More
by Nursejackie65
Employees Worked With
Danielle Frymark
July 09, 2020
I have taken my new Nissan here a couple of times for I have taken my new Nissan here a couple of times for warranty repairs, extremely slow service and apparently only one person can check you in even t I have taken my new Nissan here a couple of times for warranty repairs, extremely slow service and apparently only one person can check you in even though two other people are available to check in. Expect to be there for an hour and a half minimum for a scheduled appointment even if they don’t do anything. More
by Titan19
Employees Worked With
Rod Rogge
June 29, 2020
Takes way too long for an oil change. Makes me want to use a quick lube instead. Otherwise quality and service were good. Would recommend but prefer quicker appointment for oil change. Possibly have a ded use a quick lube instead. Otherwise quality and service were good. Would recommend but prefer quicker appointment for oil change. Possibly have a dedicated oil change lane. More
by jneuburg2
Employees Worked With
June 11, 2020
Travis and service tech Jorge did a great job diagnosing and fixing some leaks I had on my vehicle. I also asked them to do emission testing and check one of the TPMS, and both were done. and fixing some leaks I had on my vehicle. I also asked them to do emission testing and check one of the TPMS, and both were done. More
by Giannis34
May 24, 2020
Poor customer service and equally bad servie work I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I go I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I got there and he handed me off to John a salesman. The salesman could not sell me the car, he had to keep going back and fourth between me and Eric evidently to get approval. Eventually Eric did come over to talk with me. He told me the price he had given me was the best he could do. I turned it down. Two days later I saw the same car on line for $150 less than the best Eric could do for me. Then I needed repair work done on my Rogue, the car I was going to trade in. it was covered buy an extended warranty. When I took the car in for the repairs, they estimated the cost to make the repairs but told me the warranty had expired. My copy of the contract said I have about eleven months left on the warranty. I called the warranty company and was told the warranty had expired as far as they were concerned but I should call the dealer to get it figured out. Darrow had originally sold me the contract. I called the dealer on a Monday and spoke with Jerad and explained what was going on. I let him know the issue with the car is a safety thing and I was in a bit of a hurry to get it taken care of. He said he would look for the contract and get back to me but if I didn't hear from him buy Wednesday not to call him because it was his day off. On Wednesday I called and spoke with Eric. He said he would look into it and get back to me within an hour. Two hours later I still had not heard from Eric. I called him again. He said he handed it off to Paul and he was supposed to get back to me. At that point I told Eric that I felt like I was getting jagged around. He got all mad at me for using that kind of language. ( I still don't know what was wrong with it ) He told me to bring in my copy of the warranty. I did that and was told they would handle it. On Friday i took my car in for the covered repairs. I was given a rental car an told if there was any damage to the car, the fuel was not full or the interior was dirty the would charge my card to take care of it. When I picked my car up I found it had been damaged buy the service department. Now I have to try dealing with that. If I were to have damaged there car, they would just charge my card, they damaged my car and they have to think about weather or not they are going to repair it. The long and short of it Eric doesn't follow through on what he says, in my opinion he lied to me, and the service department damaged my car. Jerod only cares about his day off. More
by montego
