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Russ Darrow Nissan of Milwaukee - Service Center
Milwaukee, WI
289 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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289 Reviews of Russ Darrow Nissan of Milwaukee - Service Center
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July 06, 2024
Mike was a great Salesman. We worked with me very well. Definitely highly recommend him. We worked with me very well. Definitely highly recommend him. More
by jajuanbenford16
June 20, 2024
Visited the dealership on 6/19/24 for an oil change and tire rotation. Upon arriving for my 7:30 a.m. appointment I was greeted by a very friendly service writer who took my information and told me my car tire rotation. Upon arriving for my 7:30 a.m. appointment I was greeted by a very friendly service writer who took my information and told me my car would be taken into the shop shortly, before heading to the waiting area I asked the service writer to have the person check the air in my tires and my brake pads in which he replied all of all those things are automatically checked with each visit plus washer fluid and air filter. Due to previous disappointments at this dealership, I took my usual seat at the counter which has a window overseeing the service department. My Pathfinder was pulled in right away as promised and the young man proceeded to change my oil and check the tread depth of my tires and to my surprise pulled my vehicle out of the garage without performing any other services. At this point I go see the service writer and he tells me my car is done, at that point I tell him no its not, how could he check my brakes without taking my tires off besides not rotating them along with the air not being checked air filter not checked and washer fluid not filled. At this same time this person comes walking by the service writers' desk and he asked him why he didn't rotate the tires and tells him to check the air in the tires and check the brakes. Now back to my seat I go and my vehicle is brought in a second time for the rest of the services. And lord behold he takes the front tire on the driver's side off checks the brake goes to the passenger's side removes the tire checks that brake and puts the tire back on the same axle, at this point I'm irate and head out to service desk and see the service manager Paul, who I start explaining what was going on here as my service writer comes by and ask if there was problem and I told him what this Harvard graduate just did now and he said he seen it to and corrected the problem. All in all, the service manager looked like a deer with headlights never offered and apology and seemingly could have cared less. In closing I never did have my air filter checked, washer fluid filled, and I had to go back in before I left to get a new tag for the next oil change and didn't get my complimentary car wash. Bottom line I have purchased my last three Nissan's at this dealership, and it will be my last other than the three free oil changes coming you will not see me in that place, it's a nightmare. I assume after this review they will probably block the view of the service garage so people can't see what's going on. More
by Froggy12
Employees Worked With
Not sure of the names
October 31, 2023
Sean in the service department was great! But, I can't give them 5 stars because they do not return the car clean after servicing. The dealership where I purchased the car always returned i But, I can't give them 5 stars because they do not return the car clean after servicing. The dealership where I purchased the car always returned it spotless inside and out, even for just an oil change. If I could find that level of service in this area, I would switch immediately. More
by BellasMom
Employees Worked With
Sean in the service department
October 25, 2023
Metro Auto Mall provides EXCELLENT customer service. The Service Department provided me with excellent care and very knowledgeable. Travis is always on top of things! The Service Department provided me with excellent care and very knowledgeable. Travis is always on top of things! More
by Yvonne Ross
Employees Worked With
Other Employees :
This location service department provides EXCELLENT service!
May 22, 2023
Don't do business with these people! My wife and daughter went in there with a nail in the tire and they talked her into buying 4 new tires. We only had 35,000 miles on them. They have a My wife and daughter went in there with a nail in the tire and they talked her into buying 4 new tires. We only had 35,000 miles on them. They have a 65,000 mile guantee from the manufacturer. They told my wife they had a "special deal." It wasn't a deal. It was full-retail. Then charged her $99.80 to mount and balance, $39.80 to dispose of the old tires, $119.95 for alignment and $30 to pay with a credit card. Last time my wife had an oil change and tire rotation their "mechanic" somehow ripped off the whole wheel assembly. They tightened the wheels SO tight when they fixed their mistake (5 days later) that I couldn't even get the wheel off to put on the spare yesterday. I'm 240lbs and was standing on the tire iron and it wouldn't even budge. Needless to say... we won't be back and will be spreading the word to everyone I can. More
by mike
Employees Worked With
Other Employees :
Danielle Frymark, Joseph Villicana, Eugene Gardner
September 22, 2022
I have bought 4 cars though Russ Darrow Nissan. The service and maintenance work is great. I have never had a complaint about Russ Darrow employees. The service and maintenance work is great. I have never had a complaint about Russ Darrow employees. More
by sherryd
Employees Worked With
Manny in Finance, Danielle Frymark
August 30, 2022
Good dealership that makes time to get my car in for repairs and offers valet shuttle service. Hardworking technicians and service for a reasonable price. repairs and offers valet shuttle service. Hardworking technicians and service for a reasonable price. More
by lizzie
Employees Worked With
Danielle Frymark
July 19, 2022
In The very Big World of Nissan,There is only One Great Nissan dealership in My Area. Metro Auto Mall is Your Real and Prepared and Very capable Nissan Dealer. The General Manager , Is Kind and Helpful and Nissan dealership in My Area. Metro Auto Mall is Your Real and Prepared and Very capable Nissan Dealer. The General Manager , Is Kind and Helpful and Focused and committed In A Gracious and Helpful way ,To Making All Our Nissan Needs A Distant Memory ,so We Can Live Love and Grow All While Driving to Our Destination 's in a Nissan. I Highly Reccomend Their Service!!!!!! Nissan Should Be Proud Of This Location. Raises for All of them💯 More
by rushing437
April 21, 2022
I had a very good FIRST EXPERIENCE buying my VERY FIRST VEHICLE OFF THE LOT!!!!!!!! They made me feel very welcomed, and I definitely will recommend my family to do business with you guys!!!!! VEHICLE OFF THE LOT!!!!!!!! They made me feel very welcomed, and I definitely will recommend my family to do business with you guys!!!!! More
by precioustaylor87
Employees Worked With
Other Employees :
Robert Garcia, John Domask, Danielle Frymark, Joseph Villicana, Eugene Gardner
