Russ Darrow Metro Mazda

Bruce is thorough ans communicates very well throughout the process of having work done so I know what to expect. the process of having work done so I know what to expect. More

We walked into the dealership on Saturday and found the car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together tha car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together that day. A few days later, the dealership called us back to see if we were still interested, so we scheduled a 6:00 PM appointment for Tuesday after a full day of work. Our salesperson, Robyn, was incredible. She was patient, helpful, and extremely knowledgeable. She made us feel comfortable and valued as customers. Unfortunately, everything went downhill the moment Justin Pues, the general sales manager, entered the conversation. He didn’t bother to introduce himself and immediately came off as rude, dismissive, and completely unprofessional. His tone was condescending and aggressive. He actually told us we had “nagged him enough,” that he was “losing money,” and that we had “taken plenty of his time.” It was shocking to be spoken to that way by someone in management. He made it clear he didn’t care about customer service, only about rushing home because it was 40 minutes past closing. We were told we had to “make a deal now” or lose the offer, even though we showed up on time for an appointment they scheduled. The pressure, disrespect, and attitude were completely unacceptable. It’s truly disappointing that one person’s behavior could ruin what started as a great experience. Robyn was fantastic, but Justin’s unprofessionalism and rudeness made it impossible for us to feel comfortable doing business here. More

Fast efficient service. Victor was very pleasant and explained the service items well. Video of the inspection process was very valuable and is a great service. Victor was very pleasant and explained the service items well. Video of the inspection process was very valuable and is a great service. More

My Mazda 6 had issues on my way home from work. I was able to limp it to the dealership and Victor was helpful in getting me on the schedule first thing the next morning. Explained everything hones I was able to limp it to the dealership and Victor was helpful in getting me on the schedule first thing the next morning. Explained everything honestly and helped get me on the road the next day! More

Everything was done in a timely manner and everyone I dealt with was friendly. Waiting area is nice. Thank you dealt with was friendly. Waiting area is nice. Thank you More

It was no hard pressure sale. The representatives were thoughtful and listen to what I had to say. They were very patient and helped me through the whole process. I believe I got The representatives were thoughtful and listen to what I had to say. They were very patient and helped me through the whole process. I believe I got a good price for the car. More

Everything as expected but it took more time than normal for the work to be done. for the work to be done. More

Everything went according to plan. No issues. More repairs needed. Do it some other day. No issues. More repairs needed. Do it some other day. More

Victor is great. However not sure how I feel About Russ Darrow yet. Would use again for service. Maybe not for car purchase. However victor was great. However not sure how I feel About Russ Darrow yet. Would use again for service. Maybe not for car purchase. However victor was great. More