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Russ Darrow Metro Mazda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.3
1,012 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 1,012 reviews

July 31, 2025

I hope they go out of business. Completely disorganized. No clue what was going on. They drew out the process all day because of their disorganization. More

by Not sharing
Recommend Dealer
No
Employees Worked With
Jalen Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pues
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Bode
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : They bounced me around like crazy... No idea who anyone is except for the sleezy Noah in finance.
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July 30, 2025

Outstanding service. Bruce made sure I had confidence that they would find a solution to my problem. Completed work to my satisfaction. A Happy customer More

by Grandslam.bach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

July 28, 2025

Elmedin and justin were really helpfull and answered every question I asked and responded professionally and respectfully and also Elmedin gave me a few of advices which where helpful More

by YAMIL256791
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Pues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elmedin Smajic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

July 27, 2025

Sales & finance was great. The only issue I came across was when everything was said and done, it took almost an hour for the car to be pulled around so I could leave. More

by JKOCH0385
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yahir
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Jul 30, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback! Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

July 26, 2025

I always return for service at Russ Darrow Mazda. I was in and out for an oil change in a half hour!! Plus they have good junk food in the waiting area. More

by YADERHEY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

July 25, 2025

Very nice people! The sales people that helped me were so good to work with and made the process buying nice and smooth! More

by BIS4BUCKY
Recommend Dealer
Yes
Employees Worked With
Stanley Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stanley Moore
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Jul 25, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

July 24, 2025

Nick didn’t send me any inspection videos that was indicated in the message I got after buying my vehicle More

by JBOUNYAVONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

July 23, 2025

Horrible place to get a vehicle. They will sell you a lemon and say it’s your fault. They will not take accountability and you will never hear from Mr. Moore the manager nor their co More

by Copeland62.ac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jalen Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pues
1.0
This rating includes all reviews, with more weight given to recent reviews.
Milad Masoodi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2025 -

Russ Darrow Metro Mazda responded

We thank you for taking the time to leave your review. We understand your frustration and do apologize for the lack of communication that occurred. We would be more than happy to assist you. Please reach out to me at your convenience. Jalen Moore jalen.moore@russdarrow.com

July 23, 2025

I had a great buying experience at Russ Darrow Metro Mall. I believe I got a very fair deal and loved working with Chris, my sales consultant. More

by DAVEHANLEY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris was my sales consultant 5 stars
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Jul 23, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

July 22, 2025

I appreciate the covered oil changes in my maintenance package and the video inspection of my car each time. It's very informative. More

by Teskeali25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

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