Russ Darrow Metro Chrysler Dodge Jeep RAM

Screwed by Russ Darrow Jeep Zakk my salesperson was great. The support behind him was down right poor. Zakk and I agreed on a price but Russ Darrow didn't have the car. They h Zakk my salesperson was great. The support behind him was down right poor. Zakk and I agreed on a price but Russ Darrow didn't have the car. They had 2 cars they were going to buy to fulfill my request. Both of these cars got bought before they could purchase them. The process was dragging along slower than they promised so I asked if I could get my deposit back and move on. I talked to Dave who said they could get a car by the next week. I waited and the car they got was sold to me for $600 higher than the price we agreed on. Dave wouldn't reply to any of my inquiries and didn't help Zakk out at all. I wouldn't recommend Russ Darrow to anyone as they won't honor the price you agreed upon with the salesperson. I am very disappointed and wish I was able to get my desposit back to go to a more stand up place. More

Worse Than The Worst In The World If you know what it is the worst, this dealership is the worse than the worst In The World!!! Never go back, Never Purchase anything there!!! I made a If you know what it is the worst, this dealership is the worse than the worst In The World!!! Never go back, Never Purchase anything there!!! I made an appointment for next day to see some pre-owned cars and required a pick up. They agreed with giving me a pick up, but in the second day, I waited until the time for picking up, no shuttle came. I called them, they said sent a shuttle immediately. Whatever, I called 3-4 times and every time they said sent a shuttle immediately. BUT NO any shuttle really came, it was totally wasting my FOUR hours that day. They required me to fill up the finance application first. I didn't see the car, didn't choose a car, why I should fill up the finance application. I did the finance application, they kept saying they didn't receive my application, but I had received a confirmation email from their email address. Until I forward the confirmation email to them, I immediately admitted they received my finance application. It is like a suspect, if you don't show them the proof, they would never admit. I was mad on them because they totally waste my time. I called them and said nobody should run a business in this way! They said they'd like to send me a car in next day. Next day, I was late one and half hour to pick me up. I hadn't seen any car when I arrived there first and they kept asking me to fill up this form and that form. I hadn't seen the car, I wasn't sure I would buy or not, why I should fill up this and that! Eventually, I saw some cars. Later, they tried to force me to buy a new car whatever. They said either I signed the contract that day and drive the car home, or I think a way to go home because they are about to close. I told them I liked the car, but for respectfully, I really needed to talk with my parents and think about it coz my parents paid it for me. Also, buying a car is not buy a piece of cake or food.Yes, they picked me up and didn't give me a ride home eventually! Really xxxxty. Worst car buying experience ever!!! Think about you purchase a car or anything else there, if the car has any problem in the future, they may just ignore you! More

Skuzzy place! Very unprofessional. The dealership was not clean with shelving piled up in a corner, a leaky ceiling, dirty floor and in general not an inviting environment. The sales p The dealership was not clean with shelving piled up in a corner, a leaky ceiling, dirty floor and in general not an inviting environment. The sales people, it took 5 of them to finalize a sale, were not dressed professionally, did not keep appointments or return calls, and did not keep their word saying one price for a trade in and then lowering significantly to another. Finally, one salesman was helpful at the end to complete the deal AFTER I WAITED OVER 3 1/2 HOURS!!!!! Would definitely NOT recommend this dealership. More

Would half listen to my questions concerns or requests . Once the paper work was signed it was a different story. I had problems and they could care less, and the problem was their fault. Once the paper work was signed it was a different story. I had problems and they could care less, and the problem was their fault. More

Worst car buying experience ever. These people called and returned calls within 10 minutes before I bought the vehicle and were very polite. After purchasing the vehicle, I called about problems with the veh returned calls within 10 minutes before I bought the vehicle and were very polite. After purchasing the vehicle, I called about problems with the vehicle and received 0 return calls. Every time I call, these people are with a customer. I leave a message and never receive a return call. Was also sold service plans by Sam who made it seem like it was included with the purchase. She in no way mentioned the cost of these service plans or the term of them. All she said was, "If your car is stolen and not found within 30 days, you will get $5000." She forgot to mention, "Oh, by the way, this will cost $200." Also "If you ever drive over a pothole and your tires go bad, they will be replaced at no charge." Forgot to mention, "By the way, it'll cost $450 dollars for this." Who's car is ever stolen and not found within a week? Why would I pay $450 for tire coverage when new tires probably cost $450? These people are snakes out only to get your money. Make sure if you do purchase a vehicle from them, ask if anything they offer you will cost extra. More

Long story short, I had my Charger looked at by "Wayne" the service adviser. After driving the car for less than a half a block I noticed that it had the same problem i brought it in for. When I asked them the service adviser. After driving the car for less than a half a block I noticed that it had the same problem i brought it in for. When I asked them to take it back and look at it because it was still messed up they refused to even look at it saying they did all they could do. They charged me $400 for work they said they did and after taking it to another Dodge dealership it turns out they performed no work on the car. I'll be contacting the BBB. More