Russ Darrow Metro Chrysler Dodge Jeep RAM

Zack was great! Worked with Zack and warned him about how impatient my husband can be when buying a car. He did everything in his power to make the sale quick and pai Worked with Zack and warned him about how impatient my husband can be when buying a car. He did everything in his power to make the sale quick and painless. We got the price we wanted and love our new Jeep. More

excellent as well as pleasant in Russ Darrow The experience I had with Russ Darrow was great My husband and I had a great experience at Russ Darrow Russ Darrow exceeded all my expectation, It rea The experience I had with Russ Darrow was great My husband and I had a great experience at Russ Darrow Russ Darrow exceeded all my expectation, It really was a great experience. Our Salesperson was very helpful and knowledgeable about the car. More

great selection of cars at Russ Darrow I was looking for a newer car for my family When I am in the market for a new car they are my first choice! They took the time to explain all the fea I was looking for a newer car for my family When I am in the market for a new car they are my first choice! They took the time to explain all the features and gave me a great deal on financing. They helped in many different aspects of buying a car. More

perfect!! I wanted to say thank you again to Russ Darrow All Questions answered Cordially and Fully Great crew at Russ Darrow.... Thanks guys! I was very impres I wanted to say thank you again to Russ Darrow All Questions answered Cordially and Fully Great crew at Russ Darrow.... Thanks guys! I was very impressed! More

Selling recall used vehicles without telling the buyer I brought 2010 Chrysler 300 touring that am satisfied with my salesman was great as well as the Russ Darrow staff. My problem I brought a vehicle that I brought 2010 Chrysler 300 touring that am satisfied with my salesman was great as well as the Russ Darrow staff. My problem I brought a vehicle that has a recall on it. There were two history reports one at the dealership showed a clean history and the other history report that was left inside my vehicle showed the recall. I talk with the used car department supervisor and explained to him about my finding; he stated the company had no knowledge about the recall on my vehicle, which I believe that mistakes can happen. I asked if I can return it since I had 3 day exchange. I was informed by the used car supervisor I was over my 3 days. I stated I brought the vehicle on Friday June 12, 2015 when the banks were closed and Saturday June 13, 2015 is not a business day. The supervisor stated to me the time doesn’t matter even if the bank is closed on Friday it still counts for that day and Saturday is considered a business day for the dealership. I informed him that type of recall R25 driver side airbag inflator worried me, the Supervisor stated the vehicle should be safe to drive and their is no law against the dealerships and Wisconsin to sell used vehicle with recalls on them and we don't have to disclose that information to the buyer. More

Buyers remorse. Paid asking price for used dodge minivan. One of the headlamps failed within 2 hours of ownership. Check engine light came on within 28.5 miles of d Paid asking price for used dodge minivan. One of the headlamps failed within 2 hours of ownership. Check engine light came on within 28.5 miles of driving. Was told service department might work with me on it but the sales manager told me I should have bought the extended warranty. Took it to my preferred mechanic. It was a bad radiator thermostat. The thermostat was so badly damaged that it made me wonder if the check engine light was reset before the sale. Back at Russ Darrow today to get horn fixed. It did not work when I bought the vehicle. They promised to fix it. I had to call numerous times and they finally found the paperwork regarding. 1:00 pm appointment. When I arrived service man stated two cars came in at that time so I would have to wait 2 hours before they would get to my repair. I thought that is what appointments were for. I guess not since this repair is on Darrow and not me. More of my previous off time wasted. I was offered a ride home in the courtesy vehicle. It is now almost 2 hours later and I'm still waiting for the ride...hmmm. I think they forgot about me. This is the second AND LAST TIME I will ever buy a vehicle from the Darrow group. The sales man was good though. I am just holding my breath waiting for more to go wrong. I have Russ Darrow a second chance. NEVER AGAIN. More

thank you russ darrow I am very happy with my experience at Russ Darrow I was recommended here by many people I told them what I was looking for and they found the perfect I am very happy with my experience at Russ Darrow I was recommended here by many people I told them what I was looking for and they found the perfect car for me I got a perfectly clean used vehicle at a price I could afford.   More

Gave what the customer want (great experience, no pressure) On behalf of my wife and I, we like to thank Russ Darrow and Mike Hinton for a great car buying experience. No gimmicks,pressure, or run arounds. You On behalf of my wife and I, we like to thank Russ Darrow and Mike Hinton for a great car buying experience. No gimmicks,pressure, or run arounds. You all met our needs, car dealership for life! More

perfect Job as always I am very happy with my experience at Russ Darrow The whole buying experience here was pleasant and professional. Great crew! Thanks guys! They were v I am very happy with my experience at Russ Darrow The whole buying experience here was pleasant and professional. Great crew! Thanks guys! They were very helpful through the whole process of buying the car I ended up getting. More

Russ Darrow Chrysler/Dodge/Jeep Milwaukee My Unfortunate Experience with the Russ Darrow Chrysler/Dodge/Jeep Milwaukee Dealership - 7676 N. 76th St., Milwaukee, WI 53223 On November 20, 201 My Unfortunate Experience with the Russ Darrow Chrysler/Dodge/Jeep Milwaukee Dealership - 7676 N. 76th St., Milwaukee, WI 53223 On November 20, 2014 I contracted with the Russ Darrow Chrysler/Dodge/Jeep Milwaukee Dealership at 7676 N. 76th St., Milwaukee WI to install 4 new tires on the 2002 Jeep Grand Cherokee I bought new from them. I wasn’t having any trouble with the tires and wheels – instead I was taking a proactive approach to safety in advance of the upcoming winter driving season. The dealership installed the tires. On December 5, 2014, at approximately 4:00 pm (rush hour), my daughter, while driving the Jeep north on I43 in the Marquette interchange (Milwaukee, WI), the right front wheel/tire flew off the car. This incident occurred 2 weeks and 1 day from the time the tires were installed. Miraculously, my daughter was able to safely maneuver the car over to the left shoulder of the interchange. We’re lucky and grateful that no one was injured or killed after such a dangerous incident. The MKE Sheriff’s department arrived on scene and instructed my daughter to remain in the car for safety reasons. The Sherriff arranged to have a flatbed truck come to have the car removed. He told my daughter the wheel was last seen approximately 1/3 mile behind where she was able to stop the car. The wheel was never recovered. I gave instructions to have the car taken back to the Russ Darrow Chrysler/Dodge/Jeep dealership for inspection and repair. When I explained the situation to John Vansickle, the service rep from Russ Darrow who took my call, he stated without even seeing the car that he highly doubted the work they had done on the car on November 20 had anything to do with the incident. He told me the earliest anyone could look at the car would be Monday, December 8. When I spoke to John on Monday, December 8, I asked what he found while inspecting the car. He told me he found “broken studs on the lug nuts.” When I asked him what would cause that condition, he replied “I don’t know how that could have happened.” I then asked to speak to the General Manager, who never returned my calls, even after repeated attempts. After being unable to speak with the Darrow dealership General Manager, I contacted the Darrow Group Corporate Office and spoke with Sally in customer relations. Sally ultimately referred me to Nicole, a paralegal in the legal department. Sally told me that Darrow’s position was that they would not accept any liability for the incident and it was incumbent on me to prove negligence. She further added that it would be nearly impossible for me to prove negligence without the wheel/tire. She advised me to contact my insurance Company to conduct an investigation, and she terminated the call. My insurance company sent out an adjuster who stated he was not an engineer or an inspector. Still, when I asked him what his gut feeling was regarding how & why the wheel/tire flew off, he replied “I think they didn’t put the wheel on right”. The adjuster authorized the repairs to my car in mid-December and quoted me a $250 deductible. However, the SAGA continues….and the issue list with the Russ Darrow Chrysler/Dodge/Jeep dealership expands….as of 1/9/14; the repairs are not complete – over 1 month since the car was towed to the Darrow dealership! The excuses I’ve been given for the excessive time taken to make the repairs are many: • The flu ran rampant thru the body shop and they were understaffed. • The mechanic assigned to my car was sick • The mechanic had jury duty • Every time the mechanic pulled something off the car – more damage was found requiring the Insurance Adjuster’s authorization to fix. • The car sat in the Service Department for 2 ½ weeks before it got to the Body Shop Hanover Insurance notified me on 12/29/14 that they would not extend my car rental past 1/7/15. I called the Russ Darrow dealership on 12/29, and explained the rental car situation. I spoke with Sasena in the collision center, and she told me Darrow would “loan” me a car while the repairs were being made. I circled back with Sasena to verify I would be given a “loaner” on 1/6 and then again on 1/7. She assured me I would be loaned a car. Steve called me late in the day on 1/7, once again with the news that he found additional damage to the car that would require an adjuster visit. It was at this point that Steve told me that he spoke with his manager Craig, and Russ Darrow would NOT loan me a car. When I reiterated that their employee Sasena gave me her word Darrow would loan me a car, Steve told me he was sorry, but that it wasn’t going to happen now that there was a chance the car would be totaled. On 1/8 I again made a direct appeal to Craig about loaning me a car. After listening to the entire story and timeline, Craig relented and agreed to loan me a car. I returned the rental and went to Darrow for the loaner I was promised. I was met by Darryl Rochefort, Body Shop Director who told me he would not loan me a car (ironically, his Business Card states “Free Loaners”). I told him that 2 of his employees promised me a loaner and pointed out that, based on his employees assurance, I had already turned in my rental car. He was unmoved by my situation and told me he wouldn’t stand behind his employees promises because the dealership wouldn’t make any money if my car was totaled. When I again gave him my story and the timeline of events, he remained adamant that he wouldn’t loan me a car if he couldn’t make money on the deal. When I asked him about Darrow standing behind their word, standing behind their employees, and the concept of customer service, even if he had to eat some cost, he replied “I don’t care.” The meeting became very contentious and degenerated from there. My daughter finally asked Darryl to ask his employees if they had promised me a loaner, and poor Craig had the courage to admit he had. In a rage – Darryl Rochefort asked Craig if it was within policy to give me a loaner and Craig replied “no.” Again, visibly enraged, Darryl stated “then put her in a car” and he stormed out of the office. Because I was so afraid Craig and his colleagues would be forced to pay for the loaner, and/or disciplined or fired, I left the dealership. I didn’t want them to bear the brunt of their manager’s rage, due to his anger at me. I am now without a car unless I pay for a rental out of my own pocket. In summary, the Russ Darrow Chrysler/Dodge/Jeep Milwaukee Dealership provides what I believe to be shoddy and potentially negligent service. They don’t stand by their work; they don’t stand by their word and they don’t stand behind their employees. I believe Darryl Rochefort, Body Shop Director spoke best on behalf of Russ Darrow’s Service Repairs, Customer Service, Mission and Practices when he stated “I DON’T CARE!” I invite everyone who reads this review to do the math and form your own conclusions about the Honesty and Integrity, or lack thereof, of the Russ Darrow Chrysler/Dodge/Jeep Milwaukee Dealership. ****I would like to commend Russ Darrow Collision Center employees Steve Willer, Sasena and ultimately Craig for their diligent and courageous attempts to provide customer service. More