Russ Darrow Metro Chrysler Dodge Jeep RAM

Pam's new ride Thank you Gary and Brandon for helping my wife and I with the purchase of her new vehicle. You guys were awesome. She is very happy with her purchase Thank you Gary and Brandon for helping my wife and I with the purchase of her new vehicle. You guys were awesome. She is very happy with her purchase. More

Sales rep was awesome Jessica help me out with everything I needed she pointed out the features on the car for me and we went for a test ride very useful and helpful Jessica help me out with everything I needed she pointed out the features on the car for me and we went for a test ride very useful and helpful More

Terrible Took my car in on a Saturday to get serviced 8 hours went by my car was not looked at they couldn't tell me what was wrong or how much the repairs wou Took my car in on a Saturday to get serviced 8 hours went by my car was not looked at they couldn't tell me what was wrong or how much the repairs would cost. Spoke to the manager on Monday and I was supposed to get a call on Tuesday about the issue and I did not receive a call back. I would never buy a car from a dealership that has a service department that doesn't even take car of the vehicles or provide good customer service. Bad experience and bad service. More

worse after repair took car into shop as my “regular” mechanic indicated need to go to a specific dealership that could handle a jeep Mechanical issue and told us that took car into shop as my “regular” mechanic indicated need to go to a specific dealership that could handle a jeep Mechanical issue and told us that he thought it had to do with the PCM/computer/throttlebody. The car has an interlock device which created problems for the team working on the car although we made every effort to make the owner of the car available to come down and start when needed. dealt with John who I thought was the service manager, Who reported that Brian was making the repairs. They kept the car for several days and at one point purchase a used throttlebody to replace the current throttlebody something he never discussed with me as I would have purchased a new one for $100 more. I was never given an estimate but was called when the first used throttlebody didn’t work and second throttlebody was purchased and again wasn’t offered to purchase a new throttlebody. Long story short on the fifth or sixth day they said they did everything they could and they were limited because of the interlock so we pick the car up paid over 1300 almost $1400 and the car shook violently after driving for approximately 5 miles and then stalled and needed to be towed. still need to have it repaired and am completely out the money that I paid them. The car is definitely in worse shape now than it was when we first took it in! More

Ask for Gary! Gary was so nice and easy to work with. Buying a car can be overwhelming and stressful, but Gary made this the best car buying experience I have ever Gary was so nice and easy to work with. Buying a car can be overwhelming and stressful, but Gary made this the best car buying experience I have ever had. More

Poor customer service! This place doesn’t stand behind their warranties or their customers. They expect you to pay for a rental car even when your vehicle is still under war This place doesn’t stand behind their warranties or their customers. They expect you to pay for a rental car even when your vehicle is still under warranty. I’ve been waiting for over a week for a response. Worst customer service ever! More

Perfect Level of Detail Eric was an excellent salesman from the minute we walked in the door. The sell was not high pressure. Nobody at the dealership tried to persuade us in Eric was an excellent salesman from the minute we walked in the door. The sell was not high pressure. Nobody at the dealership tried to persuade us into any purchase i.e. car, gap insurance, additional warranty etc. The Darrow team was also flexible to meet our needs. Overall, a very good experience! More

Great experiene! Friendly and knowledgable!! I found Russ Darrow Jeep a great place to trade in my old car and purchase a new car. The staff was friendly and helpful and the salesman, Eric Hanna, I found Russ Darrow Jeep a great place to trade in my old car and purchase a new car. The staff was friendly and helpful and the salesman, Eric Hanna, was very knowledgeable. The vehicle I wanted was at another dealership but was able to get my Jeep to Milwaukee without a problem. Would definitely recommend! More

Good Customer Service Salesman was helpful and zeroed in on my needs right away, but he wasn't pushy. They have a great selection of vehicles and work with customers to mak Salesman was helpful and zeroed in on my needs right away, but he wasn't pushy. They have a great selection of vehicles and work with customers to make the process as painless as possible. More

Courteous service department I brought my dodge truck in for a recall repair. my expectation was to make an appointment since it was almost closing time for the mechanics. To my s I brought my dodge truck in for a recall repair. my expectation was to make an appointment since it was almost closing time for the mechanics. To my surprise the service department took me in right away and gave me a ride home. The repair was promptly completed by morning. They even picked me up from home to get my truck. The service people were courteous and polite, doing whatever they could to make my experience a positive one. I am very pleased with my experience at Russ Darrow Chrysler on 76th st. and recommend them to anyone in need of service work. More