Russ Darrow Metro Chrysler Dodge Jeep RAM

Great Job Dennis was fantastic Very knowledgeable, helpful and made it a painless experience which isn’t always the case when purchasing a car Mike helpful and made it a painless experience which isn’t always the case when purchasing a car Mike More

Nice staff. Very helpful and knowledgeable. Great experience. I would recommend this dealership to a friend. Very helpful and knowledgeable. Great experience. I would recommend this dealership to a friend. More

this company's sales manager was completely dishonest. A totally deceitful company. The cars.com price was 12,900 for the 2017 silver dodge caravan with 92000 miles. The dealership added 4 extra charg A totally deceitful company. The cars.com price was 12,900 for the 2017 silver dodge caravan with 92000 miles. The dealership added 4 extra charges including a 2,000 plus charge for a protection package they said they put on the vehicle bringing their offered price to over 17,000!! The sales manager said i could not take the paper quoting the offer details with me "for the protection of my personal information" he ridiculously claimed. He told me that cars.com does not allow them to include all those extra charges in the internet quote and as a result it is not their fault the price is do much different! I told the sales manager and a few salespeople nearby that the company was nothing but deceitful and that the customer oriented sales mantra on their office wall was meaningless. They had wasted my time making two trips to the dealership because the prior day when i was there they did not have anybody there that could give me a trade in value for my vehicle even though it was the middle of the day, so they told me i would have to come back the next day. In addition, i made 5 calls to mechanical shops to try to schedule an inspection on the vehicle before i would by it...wasting not only my time but the 5 shops time! For my vehicle which is in excellent shape but has 182000 miles on it, they offered me 500 for it when Kelly Blue Book estimates around 3000. Overall these people are totally deceitful. I will never consider going there again. Then they had the guts to text me the next day and ask me if i was still interested in the vehicle!! I don't do business with a company I don't trust. This experience makes me question any price i see on cars.com!!! I rate the sales manager whose name i do not remember a zero...i rate the company sales dept a zero because they are totally dishonest...and they look you in the eye when they say all of the above xx! More

I recently had the unfortunate experience of dealing with Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee that epitomizes everything a customer hopes to avoid. From the onset, their customer service was sho Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee that epitomizes everything a customer hopes to avoid. From the onset, their customer service was shockingly subpar, marked by unresponsiveness and a complete lack of empathy. The integrity of this company is questionable at best, as promises were made and subsequently broken without any remorse. Communication breakdowns were a constant theme, with conflicting information provided by different representatives, leading to further frustration and confusion on my end. To add insult to injury, the billing issues I encountered were a nightmare. To my disbelief, I discovered an unauthorized maintenance and warranty package added to my auto loan without prior notification. I made an attempt to cancel these services which added up to roughly $3,500. After waiting 2 months for this process only the $263.00 maintenance package was refunded, but the check did not clear or was cancelled. The inability to process a simple payment, coupled with the subsequent need for my lienholder to intervene, exposed a level of inefficiency that is simply inexcusable. It's disheartening to see a company operate with such disregard for its customers. My experience with Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee is a regrettable journey and is still ongoing through terrible customer service, integrity issues, communication breakdowns, and billing woes. I strongly advise anyone considering their services to proceed with caution and explore alternative options. More

Vehicle was damaged when trying to do a simple PDR. Now I have to have the entire door repainted. Was lied to from multiple people and everyone says they do not know the manager name or phone number. Now I have to have the entire door repainted. Was lied to from multiple people and everyone says they do not know the manager name or phone number. What a scam….. Please please. Save yourself the headache and do not go here! More