Russ Darrow Metro Chrysler Dodge Jeep RAM

Service tech was very helpful and knowledgeable. Took care of what needed to be done to my 2016 Ram. Cost is always a factor and labor is extremely high but excellent work. Waiting accommodations we’re care of what needed to be done to my 2016 Ram. Cost is always a factor and labor is extremely high but excellent work. Waiting accommodations we’re comfortable and appropriate More

Dan Porth was excellent from the minute I pulled into the Service garage. First time I had been to the new Russ Darrow Jeep facility. It is fabulous - made waiting for my car (even in the midst of COVID) a Service garage. First time I had been to the new Russ Darrow Jeep facility. It is fabulous - made waiting for my car (even in the midst of COVID) a breeze with great seating and wifi for me to do my work. More

Such a wonderful experience with this dealership. Friendly staff and very knowledgeable. They were willing to work the deal over the phone which made it a more comfortable because I was from another Friendly staff and very knowledgeable. They were willing to work the deal over the phone which made it a more comfortable because I was from another state. Paul Miller, Fleet & Commercial Director is a professional, helped me a lot and answered all my questions regarding trading in my truck. Thank you! More

Everyone was friendly at Russ Darrow. Our salesman, Darnel Oglesby was great. My wife was driving a hard bargain, and he remained friendly and good natured throughout. Darnel Oglesby was great. My wife was driving a hard bargain, and he remained friendly and good natured throughout. More

I was very pleased with my service! They were friendly and professional. To bad the COVID-19 has caused them to not display coffee. Their coffee is really good. and professional. To bad the COVID-19 has caused them to not display coffee. Their coffee is really good. More

Terrible dealer to work with. Played a numbers game when making deal. Was there at 9:00am & deal did.not get finished until 2:00 pm. After purchased, terrible customer service. Since purchased from out of making deal. Was there at 9:00am & deal did.not get finished until 2:00 pm. After purchased, terrible customer service. Since purchased from out of state, they made me pay a 3rd party to process license, title & registration. Took them over 2 months to get me my license & registration. Only received after I made many phones calls to State of Illinois & State of Wisconsin to get them to mail my plates to me. They could care less that I could not drive my vehicle with expired temporary Wisconsin license. Would never recommend anyone purchase from this dealer! More

Good service and good communication with me. Disappointed the cashier was not masked although there were signs up everyone needed to be or they would provide one for you the cashier was not masked although there were signs up everyone needed to be or they would provide one for you More

Friendly knowledgeable sales team . Good experience. They worked to give me a deal I was happy with . Vehicle was delivered tanked and washed. The wife is very happy . worked to give me a deal I was happy with . Vehicle was delivered tanked and washed. The wife is very happy . More

All was done on time and satisfied with work. They fit me in to my schedule which was a huge benefit. Excellent service and work me in to my schedule which was a huge benefit. Excellent service and work More

Nice dealership and I was greeted quickly by the service writer. The service writer was not able to provide the correct service for my vehicle. And they didn’t make effort to schedule me for my recall by th writer. The service writer was not able to provide the correct service for my vehicle. And they didn’t make effort to schedule me for my recall by the manufacturer. More