Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Metro Chrysler Dodge Jeep RAM
Milwaukee, WI
746 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 PM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 PM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 PM - 6:00 PM
Wednesday 7:00 PM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 PM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 746 reviews
August 27, 2021
The people were very nice. But I have to say, $85 for an oil change and tire rotation is kind of a joke. Very outrageous. First of all, why isn’t a tire rotation included in the cost of the oil change? Plac oil change and tire rotation is kind of a joke. Very outrageous. First of all, why isn’t a tire rotation included in the cost of the oil change? Places used to do that back in the day. Why not now. A flat fee of $55-$60 should be more than enough. But I suppose that’s not how you make money. More
by JC1991
Employees Worked With
Elaine
August 24, 2021
Really enjoyed my experience. Sales person was friendly, relatable, and attentive. Would definitely recommend Russ Darrow to other friends and family. relatable, and attentive. Would definitely recommend Russ Darrow to other friends and family. More
by Adamstv
August 19, 2021
Stellar service, on point very satisfying great customer experience will continue to service at this dealership experience will continue to service at this dealership More
by Drg1374
Employees Worked With
July 30, 2021
I would definitely recommend Carlos Fancesco . Not only did we get a great deal, he was very easy to work with and made the process simple and fast. Also, the finance consultant I worked with , Chris Munde did we get a great deal, he was very easy to work with and made the process simple and fast. Also, the finance consultant I worked with , Chris Mundell was great ! He went over all of my paperwork very thorough, I never felt rushed during this process and that really means a lot ! Thank you guys , you all were awesome !! More
by Sepsep3
Employees Worked With
Carlos Fransco , Christopher Mundell
July 27, 2021
This is a okay place to purchase a vehicle the staff was nice to me and I'm satisfied with my new vehicle. While I was waiting they had no refreshments so that sucked but other than that my experience was o nice to me and I'm satisfied with my new vehicle. While I was waiting they had no refreshments so that sucked but other than that my experience was okay. More
by lakeeshat1983
Employees Worked With
Christopher Mundell
July 26, 2021
Great service. Very fast. Very efficient. I purchased this vehicle from Russ Darrow. They keep their word on service costs. Didn't try to sell my anything I didn't need. this vehicle from Russ Darrow. They keep their word on service costs. Didn't try to sell my anything I didn't need. More
by Bob O
July 15, 2021
Very friendly. They got me in and out fast. Always a pleasure when I come in. Love the new location and atmosphere here. Great job pleasure when I come in. Love the new location and atmosphere here. Great job More
by stayspinnin
Employees Worked With
July 13, 2021
They provide great service, fast and efficient! Very friendly and always customer comes first.I would recommend them to anyone. I have had 3 Jeep Grand Cherokees and my next one will come from Russ Darr friendly and always customer comes first.I would recommend them to anyone. I have had 3 Jeep Grand Cherokees and my next one will come from Russ Darrow. More
by Tomesox
Employees Worked With
Dan North
July 01, 2021
I worked with Ralph. Very knowledgeable! I wasn’t able to make it up to Milwaukee until that coming Saturday (it was Monday when we first spoke) and he was willing to meet me in Appleton. Everything was read make it up to Milwaukee until that coming Saturday (it was Monday when we first spoke) and he was willing to meet me in Appleton. Everything was ready if I decided to go through with the purchase. Very nice experience! More
by csamantha0128
Employees Worked With
