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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.3
765 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 765 reviews

April 03, 2025

I was only in for an oil change and we had to get it all within 30 minutes.I'm guessing it was great service More

by sparkyman1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Vansickle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Tyler Headdy tyler.headdy@russdarrow.com

March 30, 2025

Kristian has helped my several times and he's always gone above and beyond to make sure my truck and myself are taken care of! More

by BSG004
Recommend Dealer
Yes
Employees Worked With
Kristian R Heinrich
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Mar 30, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tyler Headdy tyler.headdy@russdarrow.com

March 29, 2025

Finance places unwanted warranty after stating you didn’t want it. Will not buy here again More

by kassiefoxdelaney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kenney Crump
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zivorad Filipovic
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Kassie, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Tyler Headdy tyler.headdy@russdarrow.com

March 29, 2025

Everything at the dealership went about as well as I could have hoped it would. More

by KEVIN_KROBOTH
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Headdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Tyler Headdy tyler.headdy@russdarrow.com

March 27, 2025

They were very professional. Very timely. Explained everything. They got me in. Everything was very timely. Explained what they could if what was going on. What service they prov More

by Mrlynflm.mf
Recommend Dealer
Yes
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Mar 27, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tyler Headdy tyler.headdy@russdarrow.com

March 23, 2025

They got me in and out , and the video of the progress report was a nice touch More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They are not listed
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Mar 25, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Tyler Headdy tyler.headdy@russdarrow.com

March 22, 2025

I’m a long time customer of Russ Darrow and I will continue be. The service is always top notch.🙂 More

by theresab65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Theresa, and look forward to your next visit. Tyler Headdy tyler.headdy@russdarrow.com

March 22, 2025

Great place and Megan is the best! !! The techs are great at what they do. Highly recommended. More

by CRYSTAL.MARTEN634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks, Crystal, for sharing about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Tyler Headdy tyler.headdy@russdarrow.com

March 20, 2025

Very great experience also great customer service fast service and they was very helpful. Love it More

by Jasminedancey91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you, Jasmine! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Tyler Headdy tyler.headdy@russdarrow.com

March 20, 2025

They provided me exceptional service and Mike was very knowledgeable and communicative. He also kept me informed and was extremely professional. More

by rcondon21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Semmelmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Tyler Headdy tyler.headdy@russdarrow.com

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