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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

3.8
713 Reviews

10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 713 reviews

November 09, 2024

Rob, Brandon and Anthony were awesome to work with when buying my daughter a car. They were willing to work with us to get the deal done. Friendly, knowledgeable and listened to our needs and made it happe More

by Klaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob, Brandon, Tony
Nov 10, 2024 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're pleased to hear you had such a great car-buying experience with our team at Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee. We appreciate your feedback and trust.

October 29, 2024

10/10! After losing multiple vehicles in the Oct. hurricane, attempts to replace our RAM truck were stalled due to limited availability of our trim choice. More

by nucker67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Duckworth, Amir Krkalik, Kevante Hamilton
Oct 29, 2024 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your kind review and rating. We are pleased our team at Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee could assist with sourcing your new truck swiftly, even from such a distance. If there's anything more we can help with, feel free to reach out.

May 22, 2024

Great Job Dennis was fantastic Very knowledgeable, helpful and made it a painless experience which isn’t always the case when purchasing a car Mike More

by Golfnbrat2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Ackley
April 05, 2024

Nice staff. Very helpful and knowledgeable. Great experience. I would recommend this dealership to a friend. More

by KHC2324
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate, Grayson, Steven, Jessica Zurn
January 14, 2024

this company's sales manager was completely dishonest. A totally deceitful company. The cars.com price was 12,900 for the 2017 silver dodge caravan with 92000 miles. The dealership added 4 extra charg More

by tjgerhartz
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Ivan Lawler, Christopher Mundell, Bryan Davis
December 12, 2023

I recently had the unfortunate experience of dealing with Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee that epitomizes everything a customer hopes to avoid. From the onset, their customer service was sho More

by Kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Other
December 09, 2023

Vehicle was damaged when trying to do a simple PDR. Now I have to have the entire door repainted. Was lied to from multiple people and everyone says they do not know the manager name or phone number. More

by Oconnor.clayton5@gmail.com
Recommend Dealer
No
Employees Worked With
Vante, Kenny
September 30, 2023

Took my jeep here for service and forgot my coupon, they were able to pull up the deal and even get me better service pricing. In and out and honest. More

by gallenbt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Vansickle, Gerome Durham
September 19, 2023

USED CAR BUYER BEWARE! !! EVEN NEW CAR SALES - MAKE SURE THEY DONT ADD ON EXTRA PACKAGES WITHOUT YOUR CONCENT!! long story short - I made an appointment and went into R More

by cwvm93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aleiah Brown, Bryan Davis
September 05, 2023

This Dealership is shady. Trying to add charges that we did not ask for. Trying to collect extra money from the sale. They definitely are not customer focus. The sales manager More

by Tina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kenny Goodwin. Joseph Hall
Sep 05, 2023 -

Tina responded

The customer service we received from sales guy Joseph Hall and the Sales Manager Kenny Goodwin was very poor. I definitely don’t recommend working with either of these guys. The sales manager needs to step up and make it right with the customer. I thought it was very disrespectful that Kenny couldn’t come up to my husband and I and thank us for the purchase! This dealership needs new management at this location! They also need to be honest with their charges! You can’t charge customer things they didn’t ask for just so they can make a buck! Very unethical!!!

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