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Russ Darrow Metro Chrysler Dodge Jeep RAM
Milwaukee, WI
910 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 910 reviews
February 14, 2026
Very professional Mike was very professional and responsive to my vehicles needs with urgency Mike was very professional and responsive to my vehicles needs with urgency. Would definitely recommend responsive to my vehicles needs with urgency Mike was very professional and responsive to my vehicles needs with urgency. Would definitely recommend your service center More
by milwaukeeicebball
Verified Customer
February 14, 2026
I had a great experience with the service department. Kris didn't great job. I have had poor experiences recently with other service departments, Kris was able to put me at ease and get the job fixed ri Kris didn't great job. I have had poor experiences recently with other service departments, Kris was able to put me at ease and get the job fixed right the first time. Thank you More
by Danthawk
January 30, 2026
I spend 5700$ on my vehicle and I had issues not less than two miles after I pulled off the lot. I was told everything was fine and fixed and the issue I had I paid an extras 700$ for it to stay another than two miles after I pulled off the lot. I was told everything was fine and fixed and the issue I had I paid an extras 700$ for it to stay another day to get fixed. I had to extend my personal rental and extend my become back to the dealership for them to tell me what is wrong not satisfied at all More
by Kaneshalc25
January 29, 2026
Not so good My car is not the same anymore! I'm very disappointed with this location I'm very disappointed with this location More
by Forde781
January 29, 2026
It's so hard getting in touch with anyone at this dealership. Their communication is at an all time low, so low that it practically doesn't exist. They give you the run around all day long and tell l dealership. Their communication is at an all time low, so low that it practically doesn't exist. They give you the run around all day long and tell lies constantly. I will never deal with this dealership again. Even when you ask yo speak with upper management, nothing ever gets resolved and upper management doesn't respond back either. More
by STEELE_SOLO
January 26, 2026
Excellent The service is excellent. The staff are knowledgeable and friendly. Would definitely recommend The service is excellent. The staff are knowledgeable and friendly. Would defini The staff are knowledgeable and friendly. Would definitely recommend The service is excellent. The staff are knowledgeable and friendly. Would definitely recommend to everyone More
by maeclevenger
January 26, 2026
Chris knew exactly what I wanted to do to my truck and developed trust with me by not selling me services I don't need but offered them to me as options developed trust with me by not selling me services I don't need but offered them to me as options More
by hammerheadllc910
Employees Worked With
Chris
January 24, 2026
They were able to take care of the problem in a timely manner. 2 more words. ?? manner. 2 more words. ?? More
by dziebell2201
January 19, 2026
Friendly service, clean environment and knowledge staff. My vehicle was ready in the timeframe that I was advised it would be. Jermaine is always a pleasure to work with! My vehicle was ready in the timeframe that I was advised it would be. Jermaine is always a pleasure to work with! More
by LATASHA_CARNEY
