Russ Darrow Mazda of Greenfield - Service Center

Everyone is pretty nice. I am usually only there for routine matters so, no complaints! I am usually only there for routine matters so, no complaints! More

The customer service was bot inviting. The lady taking my money didn't even speak to me. The guy that did my intake just left the bill and my keys at the desk. I wasnt allowed to use debit The lady taking my money didn't even speak to me. The guy that did my intake just left the bill and my keys at the desk. I wasnt allowed to use debit to avoid the fee, even though it was stated that it was an option. My car had oil/grease on the seat and the floor. I was disappointed in being treated so indifferent. I had to request the video of the oil change. I wasn't able to see what was happening before I paid for the service. More

When I arrived at Russ Darrow Mazda, it was very busy. I was helped right away. I had 3 recalls and an oil change that needed to be performed on my car. I received notification of the completion of my I was helped right away. I had 3 recalls and an oil change that needed to be performed on my car. I received notification of the completion of my oil change within the hour. I then texted and asked if my car was ready for pick up and did not receive a response. I called an hour later and was told it would be another hour or hour and half to fix the recalls. I then did not hear anything for hours. I called again at 5:30 because I knew the shop would be closing. I asked if the car was ready and was told it was and I had been texted and called. When I said I received no notification it was checked on and the message was never sent. I dropped my car off at 9:45 and didn’t get it back until 6:00. Both times I received an update on progress were because I called the dealer. They did not contact me except for the completion of the oil change. I have gotten all my prior work done at Russ Darrow and have not had these issues. More

Very thorough and helpful in getting me in late notice and taking care of all my problems. and taking care of all my problems. More

No one called me and told me my car was ready. I ended up calling to find that it had been ready for a while. I ended up calling to find that it had been ready for a while. More

On time service was good no delays sitting area is clean short video of inspection provided short video of inspection provided More

They were able to schedule my oil change for the morning after I called. Although they were busy that morning they were able to complete the work without too much delay. after I called. Although they were busy that morning they were able to complete the work without too much delay. More

Good communication and quick service. Everything was explained clearly to me and they listened to me. Everything was explained clearly to me and they listened to me. More

Service is excellent and prompt. the video is a great example of professional service . Time of service was quick the video is a great example of professional service . Time of service was quick More

Service is thorough and competent. Work is completed in a timely fashion. Maxwell is an excellent customer service tech Work is completed in a timely fashion. Maxwell is an excellent customer service tech More