Russ Darrow Mazda of Greenfield - Service Center

Service was excellent. One of the vehicle's air vents was dislodged during service, the tire pressure indicator light was not reset, and the leather seats in the front of t One of the vehicle's air vents was dislodged during service, the tire pressure indicator light was not reset, and the leather seats in the front of the vehicle were dirtied slightly. Reached out to a manager to resolve the issues. The manager, Shawn, responded promptly and had my vehicle picked up from work and the issues resolved quickly before returning the vehicle in immaculate condition. Due to a personal matter the morning of the service, I failed to ensure I had adequate fuel in the tank. The technician Emmett took the vehicle anyway and even added some fuel to ensure I could make it to a gas station after work. I was very impressed by the quality of customer service and compassion even though I put him in a tight spot. I will definitely continue to take my vehicle to Russ Darrow due to the high quality customer service and repairs offered. It speaks highly that an organization recognizes even small errors and goes to such great lengths to fix any issue. More

Always friendly and fast. Able to take their time to make the extra effort to give great service. Able to take their time to make the extra effort to give great service. More

Everything was good, the timing was right, and they were helpful. I have been working with them for over two years and am totally happy with it. helpful. I have been working with them for over two years and am totally happy with it. More

Every interaction has been professional and cordial. Very highly all of the service team as well as the sales team. Very highly all of the service team as well as the sales team. More

Was able to make a quick appointment and they finished my oil change and recall in short order oil change and recall in short order More

Ethan was very helpful with explaining some of the new features to us and spent quality time with us. features to us and spent quality time with us. More

Great staff and always a pleasure to work with I wouldn't choose anywhere else choose anywhere else More

As always the service staff at Russ Darrow Mazda was excellent. Got me in and out in just over an hour for an oil change and tire rotation, despite only having one lift available and two cars ahead of m excellent. Got me in and out in just over an hour for an oil change and tire rotation, despite only having one lift available and two cars ahead of me. More

Very pleasant. They were running late, but kept me informed. Video of car inspection was a bonus. They were running late, but kept me informed. Video of car inspection was a bonus. More

Mike did a fantastic job communicating with me about what was wrong with my vehicle and kept me updating during the process as well! He reached out for my extended warranty and made sure that everything wo was wrong with my vehicle and kept me updating during the process as well! He reached out for my extended warranty and made sure that everything would be covered by it! More