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Russ Darrow Mazda of Greenfield - Service Center

Greenfield, WI

4.6
294 Reviews

294 Reviews of Russ Darrow Mazda of Greenfield - Service Center

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July 19, 2025

I was pleased with my technician, Michaele R, but frustrated with how backed up the department was despite having an appointment More

by SHINNERS412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael R.
Jul 20, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for choosing Russ Darrow Mazda of Greenfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Saidai nick.saidai@russdarrow.com

July 18, 2025

Love this place. They said it would be 2 1/2 hours to service my car, it was done way before that. I never have a problem when I come here. More

by DAWNSEAVIEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Randazzo
Jul 18, 2025 -

Russ Darrow Mazda of Greenfield responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com

July 17, 2025

Good service, kind and warm staff. I was able to ask all the questions and get clarified with my concerns. More

by MBDXYUN24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

July 14, 2025

I would never purchase a vehicle from them again. The sales person went back on his word., misled about the availability of used cars in order to push me into a new vehicle. Told me I could use my More

by MazdaBuyer
Recommend Dealer
No
Employees Worked With
Gustavo Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Russ Darrow Mazda of Greenfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Nick Saidai nick.saidai@russdarrow.com

July 13, 2025

Amber kept me informed but the amount of time the repairs took could be improved. More

by GGRUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chauncey Lovett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Maxwell Munsell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com

July 13, 2025

Everyone is friendly, service explains things well, service pricing is transparent, and work is done accurately. More

by SHELLY.WICHMAN
Recommend Dealer
Yes
Employees Worked With
I don't know who I worked with
Jul 13, 2025 -

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

July 12, 2025

I completed a web of form to get my 2018 Mazda CX-5 service and when I arrived at the dealership, they did not have a record of my reservation. However, the service advisor was kind enough to still get More

by brewcitytony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Randanzzo
Jul 12, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Greenfield. Nick Saidai nick.saidai@russdarrow.com

July 11, 2025

Max is the absolute best, he took care of me in a timely fashion and was very knowledgeable! More

by mark.maddox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Russ Darrow Mazda of Greenfield responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com

July 10, 2025

Great service. In and out within an hour. No problem at at all with Mazda. More

by MALJLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell Munsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com

July 09, 2025

This is my favorite dealership this is my forth purchase of Mazda at this dealership I love the people and attitude the work is excellent keep it up guys love it have a great day thank you so very much More

by DANNYEVERETTE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chauncey Lovett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Russ Darrow Mazda of Greenfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com

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