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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.6
1,557 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,557 reviews

July 26, 2025

The Kia of Waukesha Service Department makes it easy to schedule appointments. They have a waiting area but I usually drop off my vehicle. If anything else may be needed on the vehicle, they call and di More

by SALLY SCHWEIZTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young man was not list above in service area
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Jul 26, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

July 26, 2025

I went to Russ Darrow Kia dealership twice in the same week, the second time I ended up purchasing the vehicle I was searching for. Kain my salesman was exceptional, his knowledge of my car was great. Me More

by STEVEPER63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg Kasper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Artymowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Van Swol
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Jul 30, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks, Steve, for your feedback on your recent visit to Russ Darrow Kia of Waukesha. It's great to hear that Kain was able to assist you and that you had such a positive experience. Brandon McGahee brandon.mcgahee@russdarrow.com

July 25, 2025

Friendly customer service, clear explanation of costs, fast service, easy to make the service appointment. More

by BKSBAGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler Battersby
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Jul 25, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

July 25, 2025

Took car in for first service over a holiday weekend. It took slightly longer than I would have hoped but it was over holiday weekend. It was done correctly and no issues. Will return for service. More

by Kyleklitzing2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler Battersby
Report | Print
Jul 25, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

July 24, 2025

They are courteous and on time. They kept us informed on how the service was progressing. More

by ELLEN.ROERDINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler Battersby
Report | Print
Jul 24, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

July 24, 2025

We have really enjoyed working with Wally. But we felt a lot of pressure from his boss to lease a new car rather than explore other options; we felt he was impatient with us. And when we broug More

by ROOTCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wally Thom
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Brandon McGahee brandon.mcgahee@russdarrow.com

July 24, 2025

Vastly underestimated wait time. No updates without asking. A 2 hour appointment turned into 3.5 hours. More

by DALELANDGREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaitie Stehr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2025 -

Russ Darrow Kia of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brandon McGahee brandon.mcgahee@russdarrow.com

July 23, 2025

Video was not the same as prior visits. Didn't see the underneath of the car or the filters. More

by DANTRECEK
Recommend Dealer
Yes
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Jul 23, 2025 -

Russ Darrow Kia of Waukesha responded

Dan, thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

July 22, 2025

Found problem and fixed it quickly. The communication on status was very good. Thank you More

by drsabinash
Recommend Dealer
Yes
Employees Worked With
Caleb was the service rep. Idk know the technician.
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Jul 22, 2025 -

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

July 22, 2025

Great service and everyone was very polite and professional. I sent my wife in for a test ride and they worked out a deal with her for a new vehicle an we are happy with the new car. More

by 4DCONSTRUCTION
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Russ Darrow Kia of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

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