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Russ Darrow Kia of Waukesha
Waukesha, WI
1,556 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,556 reviews
August 10, 2025
I went in for oil change and tire rotation with an appointment. I waited an hour and half. 2 people came and went before me. The female service consultant was much better to those people. appointment. I waited an hour and half. 2 people came and went before me. The female service consultant was much better to those people. More
by JTWEBB04
Verified CustomerEmployees Worked With
August 06, 2025
I had a great experience at Russ Darrow Kia. They picked up my car from another dealership and was able to get me my car same day. They picked up my car from another dealership and was able to get me my car same day. More
by eawegner1
Employees Worked With
August 03, 2025
I sat for legitimately 5 and a half hours to get this car. Mainly because they only had one person in finance today, and she was lovely, as was the cashier. But everyone else minded their business, didn' car. Mainly because they only had one person in finance today, and she was lovely, as was the cashier. But everyone else minded their business, didn't acknowledge me even being there, etc. More
by DTet
Employees Worked With
August 03, 2025
Service was quick and smooth and the service was completed in a timely manner. The car wash was appreciated and noticed. completed in a timely manner. The car wash was appreciated and noticed. More
by DALE.PARADOWSKI
Employees Worked With
August 02, 2025
My experience was lengthy, but worth it. Brandon, Riley and Ann all did they big one Brandon, Riley and Ann all did they big one More
by BRICKS414
August 01, 2025
Polite, quick service. Never have had any complaint. Great job! Thank you very much for all you do!!! Never have had any complaint. Great job! Thank you very much for all you do!!! More
by laea63
Employees Worked With
July 29, 2025
Oil change was simple for the customer. Simply told them who I was and handed them the keys. I sat in the waiting room and even received 2 videos showing me that everything was ok. Simply told them who I was and handed them the keys. I sat in the waiting room and even received 2 videos showing me that everything was ok. More
by CALEBWACHO
Employees Worked With
July 27, 2025
Since I bought my Telluride from this dealer I have been treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would ra treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would rate her a#10 on every level, and I will continue to deal with her on any issue with my Telluride! More
by GEORGE.WESSEL.WEB
July 26, 2025
The Kia of Waukesha Service Department makes it easy to schedule appointments. They have a waiting area but I usually drop off my vehicle. If anything else may be needed on the vehicle, they call and di schedule appointments. They have a waiting area but I usually drop off my vehicle. If anything else may be needed on the vehicle, they call and discuss it with you. A car wash is included. More
by SALLY SCHWEIZTER
Employees Worked With
Young man was not list above in service area
