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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.7
1,301 Reviews
Located in Waukesha, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,301 reviews

April 23, 2024

I am very pleased with my new Kia Telluride, they went out of their way to get the color I wanted. Very pleased with my salesman Kaze, and everyone at the dealership. Our grandchildren love the new ride! More

by vwidholm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kazimierz Madej
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Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for your wonderful review! We're thrilled to hear that you are enjoying your new Kia Telluride and that we could help you get the exact color you wanted. It's great to know that Kaze and the rest of our team made your experience a positive one. We're delighted that your grandchildren love the new ride too! If you ever need anything in the future, don't hesitate to reach out. Enjoy your Telluride!

April 21, 2024

They were fairly helpful. And found us a car. But they did not disclose that the windshield had cracks in multiple places which we could not see because it was raining. And More

by Gmakaren6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Pankratz
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April 17, 2024

Wally follows through with what he says. He even saved a special water bottle of mine More

by Sorento driver 113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for the great review! The team at Kia of Waukesha is delighted to hear that Wally followed through with what he promised and even saved your special water bottle. We are committed to providing excellent service, and it's wonderful to know that Wally made a positive impact on your experience. If you need anything in the future, don't hesitate to reach out.

April 16, 2024

Katie was great to work with. She knew the answers to my questions and helped me with my decision. She worked diligently to get my deal done quickly. Pleasure working with her. More

by Msmomx3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Artymowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Pankratz, Katie George
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Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for the fantastic review! The team at Kia of Waukesha is thrilled to hear that Katie was great to work with and provided you with all the answers to your questions. We are delighted that she could assist you in making your decision and worked diligently to get your deal done quickly. It was a pleasure working with you as well. If you need anything in the future, don't hesitate to reach out.

April 15, 2024

We worked with Xavier who went above and beyond. He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the More

by Bmorris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your experience! The team at Kia of Waukesha is thrilled to hear that Xavier went above and beyond to assist you. We're glad he could help you identify the key features for your next vehicle and quickly locate the right one for you. It's great to know that you received a fair trade-in value on your 2020 Kia towards your new 2024 Kia. We appreciate your high recommendation and look forward to serving you again in the future. If you need anything, don't hesitate to reach out.

April 09, 2024

Friendly staff worked with me to find the vehicle that I really wanted. Took the time to explain everything to me and have checked back with me after my purchase. More

by pdesimons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your positive experience! The team at Kia of Waukesha is delighted to hear that our friendly staff worked with you to find the vehicle you really wanted. We're glad they took the time to explain everything to you and followed up after your purchase. Your satisfaction is our priority, and we look forward to assisting you with any future needs. If you need anything, don't hesitate to reach out.

April 04, 2024

Friendly staff who took the time needed to inform us about the car and persisted in finding a car for us. More

by Herman Grimm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for your wonderful review! The team at Kia of Waukesha is pleased to hear that our friendly staff took the time to inform you about the car and persisted in finding the right vehicle for you. Your satisfaction is our top priority, and we appreciate your feedback. If you need anything in the future, don't hesitate to reach out.

April 03, 2024

Katie was knowledgeable, she listened to my needs and found me exactly the car I needed. I would buy from her again. More

by Carbuyer1
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Povlich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Artymowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Pankratz, Katie George
Report | Print
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for your great review! The team at Kia of Waukesha is delighted to hear that Katie was knowledgeable and attentive to your needs, helping you find exactly the car you needed. We appreciate your trust and look forward to serving you again in the future. If you need anything, don't hesitate to reach out.

April 03, 2024

Great experience, Great employees, got fone what needed to get done and I will definitely recommend Waukesha dealership to family and friends. More

by Jose Cruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie George
Report | Print
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for your fantastic review! The team at Kia of Waukesha is thrilled to hear that you had a great experience with us. We appreciate your kind words about our employees and are glad we could get everything done for you. Your recommendation to family and friends means a lot to us. If you need anything in the future, don't hesitate to reach out.

April 03, 2024

Gregg and Brandon are the best. Very helpful in meeting my price needs without pushing anything I don’t want or need. Brandon even showed up on his day off to help close the deal. G More

by munchf15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Russ Darrow Kia of Waukesha responded

Thanks Munch!

Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for the fantastic review! The team at Kia of Waukesha is thrilled to hear that Gregg, Brandon, and Charlie provided you with such a positive experience. We are pleased that they met your price needs without any pressure and went above and beyond to assist you, even on their day off. It's wonderful to know that Gregg was patient and accommodating, and Charlie's thoroughness and attention to detail made a lasting impression. Our staff is dedicated to being customer-focused, and your feedback reinforces our commitment. If you need anything in the future, don't hesitate to reach out.

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