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Russ Darrow Kia of Waukesha
Waukesha, WI
1,347 Reviews
Located in Waukesha, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,347 reviews
February 28, 2025
This was the first time buying a car on my own and I had a fantastic experience! Xavier was busy with another customer when I arrived, but he promptly had another sales associate, Marcus, help me out. No a fantastic experience! Xavier was busy with another customer when I arrived, but he promptly had another sales associate, Marcus, help me out. No waiting around to get started. He was able to answer all of my questions and took the time to make sure I felt comfortable throughout my experience. They did a great job of hitting my financial goals too. All of the staff were very friendly and knowledgeable. The shop did a fantastic job of detailing my Jeep! I highly recommend this dealership! I love my new vehicle!!! More
by JDreger
Verified Customer
February 28, 2025
Jacob rocks as usual. Always 100% satisfied with the service and overall experience at Darrow! Always 100% satisfied with the service and overall experience at Darrow! More
by waynetmorgan
Employees Worked With
February 26, 2025
I leased it for my grandson. So far from what I've heard, he is happy with it So far from what I've heard, he is happy with it More
by TTRAPMAN
Employees Worked With
February 24, 2025
We received great friendly service. No one was overly pushy and respected our wanting not to be pushed No one was overly pushy and respected our wanting not to be pushed More
by TERRIMEYERS73
February 23, 2025
Process was easy and efficient. Staff was very helpful without being pushy. We were able to get the car we wanted easily. Staff was very helpful without being pushy. We were able to get the car we wanted easily. More
by RMDIE15
February 23, 2025
Second great transaction at this dealership. Wally really listened to what I was looking to do in the vehicle and financing. Wally really listened to what I was looking to do in the vehicle and financing. More
by BRLOVE01232000
Employees Worked With
February 22, 2025
Friendly, interested in my problems and concerns. Provided updates and options. Helpful and explained costs and what and why to resolve issues b Provided updates and options. Helpful and explained costs and what and why to resolve issues b More
by William
Employees Worked With
February 22, 2025
Horrible Service. Was told I would only have to wait for a short period of time but I had to wait for over an hour and 40 minutes for my car for a simple oil change. T Was told I would only have to wait for a short period of time but I had to wait for over an hour and 40 minutes for my car for a simple oil change. They washed the car so poorly that I had to get it re-washed elsewhere as it was covered in dirty soap. More
by KKLEIN13
Employees Worked With
February 21, 2025
The team at Russ Darrow Kia is outstanding. Courteous, friendly, knowledgeable and willing to listen and answer questions. I highly recommend them! Courteous, friendly, knowledgeable and willing to listen and answer questions. I highly recommend them! More
by imdonf
February 21, 2025
Have been there every month since February for a “bad gas” issue. Also discovered they’ve been telling me I need oil changes every 2k miles. I was told they could do a fuel line cleaning for $99 and a po gas” issue. Also discovered they’ve been telling me I need oil changes every 2k miles. I was told they could do a fuel line cleaning for $99 and a possible diagnostic for $189 but that I would NOT have to pay the $189 since it’s a new car in the first owner it’s under warranty…unless they can see obvious tampering. Never called me to tell me it was ready. The guy that was told to check me out told me my total is $350 which I questioned immediately, in a sing-song voice he called Skylar over (the girl I dealt with when I brought it in & who told me no less than 3x I wouldn’t havent to pay that charge)…. I asked her why I’m being charged when I was told it would be covered by warranty. She replied “there’s no way for us to bill it to warranty because it’s Bad gas”. Essentially F U. I’m livid. Didn’t even get a car wash for my $350, mind you the oil change itself was free. Will not be back, and will be sharing the experience with everyone I can because that Is unacceptable! Never seen Skylar there before she’s clearly new, and has LOTS to learn. Completely taken advantage of. More
by MSLAURYNMARIE
Employees Worked With
