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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,698 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,698 reviews

March 11, 2026

The dealership was fine, but all the steps I have to go through are a bit stressful. More

by mpw.wood
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
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Mar 12, 2026 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Jonathan Brown jonathan.brown@russdarrow.com

March 10, 2026

Clean, professional, organized The dealership, even under construction, was clean and organized. The staff was very friendly and professional. More

by CNIKKILA
Recommend Dealer
Yes
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Mar 10, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for noting how organized and spotless our facility stayed during construction. We’re pleased our team’s professional and friendly approach made a positive impression. We appreciate your feedback and look forward to serving you again. Jonathan Brown jonathan.brown@russdarrow.com

March 09, 2026

I had power sliding door repairs done in the fall. The window stopped working. I came in for troubleshooting for the window. More

by william93
Recommend Dealer
Yes
Employees Worked With
Caleb
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Mar 09, 2026 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Jonathan Brown jonathan.brown@russdarrow.com

March 08, 2026

Very professional and made my experience a great visit. Angela is an asset to this dealership. Her personality makes everyone smile. More

by Ron@rnelsonservice.com
Recommend Dealer
Yes
Employees Worked With
Angela David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela David
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Mar 08, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your positive service experience with your Kia Seltos. Angela’s warmth truly brightened the visit and we're pleased she made you smile. We appreciate the five-star rating and look forward to assisting with your Seltos in the future. Jonathan Brown jonathan.brown@russdarrow.com

March 06, 2026

Angela was super nice and very knowledgeable about the car i bought. She showed me features that were extremely helpful to make my driving experience even better. A class "A" employee would definitely buy More

by TED_NBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela David
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for the five-star rating. We’re glad Angela’s expertise with your Kia Telluride’s features enhanced your driving experience. We look forward to helping you again when it’s time for your next Kia. Jonathan Brown jonathan.brown@russdarrow.com

March 06, 2026

Okay Had to wait 10 minutes before anyone greeted me in service. Only one rep was in that area and he was on the phone with another customer. More

by Mjschenk
Recommend Dealer
Yes
Employees Worked With
Caleb
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Mar 08, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for your feedback. Please don't hesitate to reach out to us directly if you'd like to discuss your concerns in more detail. We appreciate your business and hope to see you again. Jonathan Brown jonathan.brown@russdarrow.com

March 06, 2026

I have worker with Gregg Kasper on prior purchases and find him to be very easy to work with on showing the inventory, product knowledge and salesmanship. The sales floor seems kind of open and hectic and More

by JORGENMAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear that Gregg was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jonathan Brown jonathan.brown@russdarrow.com

March 05, 2026

Our salesperson Kris was very attentive, kind and personal. He definitely made the buying experience as enjoyable as possible. Everyone we spoke with while there was knowledgeable and helpful. More

by WHITELILY0085
Recommend Dealer
Yes
Employees Worked With
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gildardo Esquivel
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Mar 05, 2026 -

Russ Darrow Kia of Waukesha responded

It’s wonderful to know that your Toyota purchase felt so personal and enjoyable. We appreciate you noting how attentive and knowledgeable Gildardo and the rest of our team were during your visit. Thanks for choosing us and we look forward to serving you again. Jonathan Brown jonathan.brown@russdarrow.com

March 05, 2026

Professional. Friendly. Timely and follow-up. I never hesitate to bring my car in for service. Everyone is great More

by gail_hubbard
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 06, 2026 -

Russ Darrow Kia of Waukesha responded

It’s wonderful to hear our team provided professional, friendly service for your Kia Sportage. We’re glad the timely follow-up made your visits easy and that you trust us for your maintenance. Thank you for sharing your positive experience. Jonathan Brown jonathan.brown@russdarrow.com

March 04, 2026

Quick and complete Great customer service Able to get in when needed. Service was great. More

by Joan.gralla
Recommend Dealer
Yes
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Mar 04, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for highlighting how fast and thorough our team was when servicing your Sportage. We’re pleased we could fit you in when needed and deliver great customer service. We appreciate your feedback and look forward to assisting you with your Kia Sportage again. Jonathan Brown jonathan.brown@russdarrow.com

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