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Russ Darrow Kia of Waukesha
Waukesha, WI
1,320 Reviews
Located in Waukesha, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,320 reviews
February 01, 2025
Compared to the last 5 years, I was a little disappointed. Again the multipoint inspection report could not be printed and the car wash was broken. Hope these are fixed soon. disappointed. Again the multipoint inspection report could not be printed and the car wash was broken. Hope these are fixed soon. More
by jjkuenzle
Verified CustomerEmployees Worked With
January 31, 2025
The dealership probably needs to enhance their communication methods. They had my car all day and told me they would update progress at 12pm I didn’t get any updates until 2pm and it was a video m communication methods. They had my car all day and told me they would update progress at 12pm I didn’t get any updates until 2pm and it was a video message not even a phone call. Then they let me use their shuttle but didn’t tell me it wouldn’t be available after a certain point in time. 3pm my car was ready and the shuttle was already unavailable. They ordered me an uber which I waited for thirty minutes and called the dealer back to find out that the uber was canceled. They ordered another one and I finally got a ride back to the dealership. They also never filled my tires like I asked so the light was still on my dash and they also said they’d wash my car and never did. More
by aprilalbanese
January 31, 2025
They work hard as a team to get you approved & driving off with your vehicle. off with your vehicle. More
by DOMANILEARIE2
January 31, 2025
Friendly staff. Brought vehicle over from sister dealership for us. Got the vehicle we wanted with all features explained clearly. Great experience! Brought vehicle over from sister dealership for us. Got the vehicle we wanted with all features explained clearly. Great experience! More
by CBLOOM1217
January 31, 2025
As always, the Darrow service team continues to provide their professional “TLC’ They ask lots of questions and follow up making certain my old vehicle operates and looks like new when I head out the door their professional “TLC’ They ask lots of questions and follow up making certain my old vehicle operates and looks like new when I head out the door. Best of all . . . Their service team as well as Angela the Service Director adds a sincere personal touch, making me feel ‘at home!’ More
by jon89
January 31, 2025
Great experience working with the team. They understood my situation and schedule and worked with me in whatever medium was easiest, text, voice, in person. Once in office they ensured a qu They understood my situation and schedule and worked with me in whatever medium was easiest, text, voice, in person. Once in office they ensured a quick and easy buying process. Great Job! More
by John
Employees Worked With
January 31, 2025
Very friendly and wants you to be happy with your choices. No pressure to buy. choices. No pressure to buy. More
by SPARKLITONE
January 31, 2025
Appt right on time. Service Rep friendly, courteous and explained everything very clearly. Would definitely recommend this dealer Service Rep friendly, courteous and explained everything very clearly. Would definitely recommend this dealer More
by JULART1
Employees Worked With
January 31, 2025
I appreciate eveything Russ Darrow Kia always does for me. It always is a job well done!!! me. It always is a job well done!!! More
by EBRIDGES2000
January 31, 2025
Professional service everytime Kayleigh is always on top of it I would recommend her everytime of it I would recommend her everytime More
by ds838486
