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Russ Darrow Kia of Waukesha

Waukesha, WI

4.5
1,715 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,715 reviews

April 03, 2026

I went in for a nail in my tire, was able to easily make an appointment for the next day. I was greeted promptly, the gentleman assed the tire and said the nail was in a good spot and could likely be patche More

by CHARLEEANN0
Recommend Dealer
Yes
April 03, 2026

They took care of my recalls in a timely manner, but were unfortunately unable to fix my emissions issues. More

by jdhausen
Recommend Dealer
Yes
Employees Worked With
Caleb
March 30, 2026

Everything was great. We had no negative issues All good. Very fine, no problems. Went well. More

by trisic
Recommend Dealer
Yes
Employees Worked With
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier Troupe
Mar 30, 2026 -

Russ Darrow Kia of Waukesha responded

Hello, thank you for sharing that your experience was seamless. Congratulations on your new Kia Niro. Xavier appreciates your feedback and wishes you many enjoyable miles ahead. Jonathan Brown jonathan.brown@russdarrow.com

March 29, 2026

The service was prompt and accurate. It was easy to schedule an appointment and the customer service was great. More

by fbrehm
Recommend Dealer
Yes
Mar 29, 2026 -

Russ Darrow Kia of Waukesha responded

It’s great to hear scheduling your Kia Seltos service was easy and the work was done promptly and accurately. We appreciate your feedback on our team’s service and are glad you chose us for your Kia maintenance. We look forward to serving you again. Jonathan Brown jonathan.brown@russdarrow.com

March 28, 2026

Service was thorough and the staff were accommodating. The repairs my car needed were done and warranty was followed. More

by EMILYNACHTWEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your positive Kia Telluride service experience. Kaitie and our team are glad the repairs were thorough, accommodating, and covered under warranty. We hope to support you again in the future. Jonathan Brown jonathan.brown@russdarrow.com

March 27, 2026

Always fast and pleasant! Have been doing business here for almost 10 years. Always a great sales and service experience. More

by REBECCA.BOCZKOWSKI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Koskovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2026 -

Russ Darrow Kia of Waukesha responded

Thanks for continuing to trust us with your Kia Sportage for nearly a decade. We’re pleased that our team, including Kaitie and Caleb, could deliver quick and pleasant sales and service experiences. We look forward to supporting you in the years ahead. Jonathan Brown jonathan.brown@russdarrow.com

March 27, 2026

Beautiful newly renovated space, friendly customer service, video service, car wash, and appreciated the complementary drinks and snacks. More

by KASH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not seeing the person who waited on me
Mar 29, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jonathan Brown jonathan.brown@russdarrow.com

March 23, 2026

Excellent service and Katie was awesome Katie was very kind and patient and answered all my questions More

by SNACKERG
Recommend Dealer
Yes
Employees Worked With
Dylan Gonsalves-DeSerre, Dylan Gonsalves-DeSerre
Mar 23, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your positive experience with your Kia Sportage service. Dylan and our team are glad we could provide patient, thorough support and answer all your questions. Jonathan Brown jonathan.brown@russdarrow.com

March 23, 2026

Excellent totally excellent It was an excellent experience, Katie was the best Best customer service ever More

by SNACKERG
Recommend Dealer
Yes
Employees Worked With
Katie excellent
Mar 23, 2026 -

Russ Darrow Kia of Waukesha responded

We’re delighted your Kia Sportage service visit went smoothly and that you received excellent customer care. We look forward to assisting with any future needs. Jonathan Brown jonathan.brown@russdarrow.com

March 23, 2026

Excellent totally excellent It was an excellent experience, Katie was the best Best customer service ever More

by SNACKERG
Recommend Dealer
Yes
Employees Worked With
Katie excellent
Mar 23, 2026 -

Russ Darrow Kia of Waukesha responded

We’re thrilled your Kia Sportage service was outstanding. Thank you for recognizing our team’s efforts during your visit. We appreciate your feedback and look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

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