Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,678 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
Contact Dealership
View Awards

2141 E Moreland Blvd

Waukesha, WI

53186

Directions

By Type

Showing 1,678 reviews

February 12, 2026

Dealership is under construction but they are still providing the services for their customers. Had an oil change, tire rotation and they washed my car. I was out in about a hour. More

by LABSKTFL
Recommend Dealer
Yes
Report | Print
February 12, 2026

Great service, friendly staff and overall a very positive experience. Mike and his team did a wonderful job. More

by HARRISONC.14
Recommend Dealer
Yes
Employees Worked With
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gildardo Esquivel
Report | Print
Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

Gildardo and our team are delighted you had a positive experience with your Honda. Thank you for noting our friendly service and the care we take in every visit. Jonathan Brown jonathan.brown@russdarrow.com

February 12, 2026

Friendly, accommodating and overall a good experience. Mike did a great job! 3 more words More

by HARRISONC.14
Recommend Dealer
Yes
Employees Worked With
Mike Z
Report | Print
Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate your five-star rating and the chance to service your Honda Odyssey. We’re pleased our team provided friendly, accommodating support for a positive experience. We look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

February 12, 2026

It was great to have you listen to my concerns and work to help me solve those concerns. I am enjoying my “new to me” car. This is my second car purchase at Russ Darrow. I would recommend Melissa as a pro More

by Klpruefer1860
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Otapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

We’re glad Melissa was able to address your concerns and provide professional and friendly guidance during your purchase. It’s great to hear you’re enjoying your new-to-you Kia and that you chose us again. Thank you for recommending Melissa. Jonathan Brown jonathan.brown@russdarrow.com

February 12, 2026

Easy to schedule, easy to wait on completion, satisfied customer Friendly, smiling, polite, prompt, pretty More

by ROB@MASTERZS.COM
Recommend Dealer
Yes
Report | Print
Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

We appreciate your five-star review and your feedback on servicing your Kia. We’re glad scheduling went smoothly and that our team made your visit both welcoming and efficient. Jonathan Brown jonathan.brown@russdarrow.com

February 12, 2026

The process went well and smooth. Everyone was very friendly. I would recommend the dealership to everyone! More

by klothryan
Recommend Dealer
Yes
Employees Worked With
Melissa
Report | Print
Feb 13, 2026 -

Russ Darrow Kia of Waukesha responded

We’re glad to hear your Chevrolet Equinox service went smoothly and that our team was friendly throughout. We appreciate you recommending us to others. Jonathan Brown jonathan.brown@russdarrow.com

February 11, 2026

Outstanding service and communication Attention to detail and explanation of the work and projected other and pricing More

by MRAASCH
Recommend Dealer
Yes
Employees Worked With
Caleb and Chris- both rockstars
Report | Print
Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

It’s wonderful to hear our service team provided detailed work explanations and clear pricing for your Kia Sportage. Thank you for sharing this feedback. We look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

February 11, 2026

Outstanding service and communication Attention to detail and explanation of the work and projected other and pricing More

by MRAASCH
Recommend Dealer
Yes
Employees Worked With
Caleb and Chris- both rockstars
Report | Print
Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

It’s fantastic to know our team provided clear explanations, thorough care, and transparent communication about the work and pricing for your Kia Sportage. We appreciate you sharing your experience. We look forward to supporting your future maintenance needs. Jonathan Brown jonathan.brown@russdarrow.com

February 10, 2026

Great customer service and work/assessment completed as requested within a day Thank you for your help More

by Ldwendorf
Recommend Dealer
Yes
Employees Worked With
Katie
Report | Print
Feb 10, 2026 -

Russ Darrow Kia of Waukesha responded

It’s great to hear our team completed the assessment on your Kia Soul so quickly and met your expectations. Thank you for trusting us with your service and sharing your feedback.

February 08, 2026

1 hour recall, took 3 hours, poor communication Should have given a more specific timeframe More

by Gregam44
Recommend Dealer
No
Report | Print
Feb 12, 2026 -

Russ Darrow Kia of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jonathan Brown jonathan.brown@russdarrow.com

1
2
...
168