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Russ Darrow Kia of Waukesha
Waukesha, WI
1,478 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,478 reviews
June 22, 2025
I originally called Russ Darrow Kia to discuss a 2025 Sportage I was intereated in getting. I spoke with Kain and he was very helpful and informative over the phone. I explained that we had a terrible ex Sportage I was intereated in getting. I spoke with Kain and he was very helpful and informative over the phone. I explained that we had a terrible experience at Janesville Kia and greatly appreciated his level of customer service. When I got to the dealership Kain met with me and got me into a 2025 Sportage and helped me find a 2018 Sorento for my daughter. He answered all my questions and made the experience very pleasent. More
by TTHOMAS22669
Verified Customer
June 22, 2025
Great service again. I think it was Kayla that was helping me. She was great. I think it was Kayla that was helping me. She was great. More
by vickstr
June 22, 2025
Service was good. Waiting area was clean and had water or coffee to drink. I will use them again. Waiting area was clean and had water or coffee to drink. I will use them again. More
by Wag
Employees Worked With
June 21, 2025
Overall, the dealership is for the most part good. What I consider the weakest link is the General Manager, Brandon McGahee - I give him 1 star. I have interacted with him in the past and I feel that What I consider the weakest link is the General Manager, Brandon McGahee - I give him 1 star. I have interacted with him in the past and I feel that he is horrible. More
by RCAMPOPAIN0
June 20, 2025
Skylar is super friendly and informative. I will def be coming back. She is great wow I will def be coming back. She is great wow More
by CORTNY84
Employees Worked With
June 20, 2025
Russ Darrow was great and helped fix things if they weren’t up to our standards weren’t up to our standards More
by ALLISON.MOHAMMADI
June 19, 2025
I dropped off my car for a recall and was greeted immediately. Easy check in. Within an hour all was tested and we came back to pick it up. Fast, friendly and efficient. immediately. Easy check in. Within an hour all was tested and we came back to pick it up. Fast, friendly and efficient. More
by JLEE.HOOD
Employees Worked With
Didn't know his name
June 19, 2025
Caleb was extremely helpful, very upfront and clear about service needs and pricing. Work was completed efficiently. Great follow up and communication while service was being performed. service needs and pricing. Work was completed efficiently. Great follow up and communication while service was being performed. More
by KMNBKiaSoul
Employees Worked With
Caleb Benjamin
June 18, 2025
I have always had a positive experience each time I have been there for service. been there for service. More
by noemail21
Employees Worked With
