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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
657 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 657 reviews
January 24, 2025
Very good , love the car awesome service very friendly staff and great cars and family staff and great cars and family More
by Patterson20046
January 23, 2025
Worked with me to get Durango with no high pressure tactics and was a good experience tactics and was a good experience More
by KMSISME
Verified CustomerJanuary 22, 2025
They jumped through many hoops to make everything work out. Love my wrangler so far. Kyle and Shannon made this happen and I appreciate their efforts. out. Love my wrangler so far. Kyle and Shannon made this happen and I appreciate their efforts. More
by N_WINEGARDEN
Employees Worked With
January 22, 2025
I had a great experience at Russ Darrell. The service department is very knowledgeable of all repairs to be done. My service advisor. Miranda was awesome. They sent me a video when the work w The service department is very knowledgeable of all repairs to be done. My service advisor. Miranda was awesome. They sent me a video when the work was complete. Look forward to being a valued customer. More
by CHRISMCDONALD30
January 21, 2025
Paul was very nice to deal with, but the dealer isn’t as nice to deal with, they couldn’t scan my car because it was a Chevy. So I would consider to them that if you have a dealership for a special brand on nice to deal with, they couldn’t scan my car because it was a Chevy. So I would consider to them that if you have a dealership for a special brand only sell that brand. More
by DYLANRAHN
January 20, 2025
Joshiah was extremely helpful, communicated the status of my repair and very friendly. He did an outstanding job! my repair and very friendly. He did an outstanding job! More
by cschultz3
Employees Worked With
January 19, 2025
Everyone was very courteous and willing to help. Explained the service they provided and what needed to be done. Explained the service they provided and what needed to be done. More
by TTISCHENDORF
Employees Worked With
January 18, 2025
Good service. Nice customer lounge. Clean service department and facility. In and out quickly. Professional service advisor Nice customer lounge. Clean service department and facility. In and out quickly. Professional service advisor More
by scott.j.van.slyke
Employees Worked With
January 17, 2025
Very clean, friendly staff. Also kept me informed via video of inspection results which included under carriage areas that I would not be able to see under normal driving or ca Also kept me informed via video of inspection results which included under carriage areas that I would not be able to see under normal driving or car use. More
by lmv32800
Employees Worked With
Jacob in Service Team
January 17, 2025
The dealership is very attractive, setup perfectly with great amenities. The service person was attentive and informed me of what was going to happen, and an ETA of the service performance conclusion. great amenities. The service person was attentive and informed me of what was going to happen, and an ETA of the service performance conclusion. More
by ALLEN34
