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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
746 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 746 reviews
May 10, 2025
Everyone and everything was great. Wouldn’t change anything. I purchased my first car at the perfect place. And will continue doing business with this group of wonderful individuals. T Wouldn’t change anything. I purchased my first car at the perfect place. And will continue doing business with this group of wonderful individuals. Thanks again for helping me. Process was smooth and fast More
by NICHUGHES205
Verified Customer
May 10, 2025
The worst buying experience in 40 years! Dealership does not hold employees accountable for their mistakes. Do not buy from them! Dealership does not hold employees accountable for their mistakes. Do not buy from them! More
by Rn2goz Rn2goz
May 08, 2025
Awful. This car should have never been on the lot. Transmission issues right off the lot. Lug nuts not tightens 3 month after purchase. Now my car sat at th This car should have never been on the lot. Transmission issues right off the lot. Lug nuts not tightens 3 month after purchase. Now my car sat at the dealership for almost 1 month. Worst experience with a car deal ever. If I could go back and not buy it I would More
by CASSIE.WIMER
May 08, 2025
Working with Tim and the person in finance was great. The finance guy explained everything in detail and I did not feel rushed at all. Treated me fantastic. The finance guy explained everything in detail and I did not feel rushed at all. Treated me fantastic. More
by BKERNATS
Employees Worked With
Tim the sales person and I'm not sure the finance man's name.
May 08, 2025
Friendly service people. Quick service. Convenience in everything that they do. Loyal to their customers. Quick service. Convenience in everything that they do. Loyal to their customers. More
by KAPELKAS
Employees Worked With
May 07, 2025
No pressure, worked with me for my needs. fair pricing Also very happy with salesman Joseph Falconer fair pricing Also very happy with salesman Joseph Falconer More
by TONYROY1
May 07, 2025
They were very helpful and took the time to find vehicles ahead of time to test drive Sam and Tony were awesome to work with ahead of time to test drive Sam and Tony were awesome to work with More
by AJTORRES417
May 06, 2025
Great place Great people . Worked with me to get the deal done at the perfect price ! Highly recommend ! !! Worked with me to get the deal done at the perfect price ! Highly recommend ! !! More
by MOTONICOMILWAUKEE
Employees Worked With
Other Employees :
Joe in sale and Mr Garcia 100 stars
May 04, 2025
Excellent service never disappointed! A great group of professionals. I would always recommend heading here for new vehicles. A great group of professionals. I would always recommend heading here for new vehicles. More
by michael.castelow
May 04, 2025
Sales guy wasn't that personable. However he was helpful. Finance manager was amazing Long wait However he was helpful. Finance manager was amazing Long wait More
by AHONEGGER4
