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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.2
953 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 953 reviews

June 16, 2026

I worked with Monica - not Blake. Monica was awesome! Explained everything thoroughly, kept me in the loop, amazing customer service throughout the entire process. More

by KAYMH97
Recommend Dealer
Yes
Employees Worked With
Blake Cauble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Cauble
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Jun 16, 2026 -

KAYMH97 responded

Monica Develice was amazing to work with! She provided excellent customer service, thoroughly explained everything, and made the entire process easy and stress-free. She was knowledgeable, patient, and made sure all of my questions were answered. I truly appreciated her professionalism and would highly recommend working with her. Thank you Monica for such a great experience!

June 16, 2026

Very Happy And the mechanic Eric that did the work on my truck was great and the video of the work was different and very cool. Thankyou More

by RBWISCONSIN6
Recommend Dealer
Yes
Employees Worked With
And the mechanic Eric that did the work on my truck was great and the video of the work was different and very cool. Thankyou
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Jun 16, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s fantastic to know you’re pleased with how your GMC Sierra 3500 was handled and that the repair video added value to your visit. Thank you for sharing your experience and for choosing us for your truck’s service. We look forward to helping you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 14, 2026

Schedule to pickup the Jeep at 1PM. Nothing ready interior dirty finance not prepared. Finally done at 5:30PM. More

by TMRAESS
Recommend Dealer
No
Employees Worked With
Blake Cauble
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Cauble
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June 14, 2026

The van wasn't detailed in the inside very well. I think because the vehicle wasn't on the market for very long. Justin responded within a reasonable time each time I reached out. More

by alfrizzell
Recommend Dealer
Yes
Employees Worked With
Justin
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Jun 15, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to leave us a review. We'll be sure to share your feedback with our crew. We look forward to continuing to serve you in the future! Mitchell Darrow mitchell.darrow@russdarrow.com

June 12, 2026

Very good service from every department. They made the entire process simple and helped us with every decision. I would recommend this dealership! More

by rwallock
Recommend Dealer
Yes
Employees Worked With
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
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Jun 12, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s wonderful to hear that every department helped make your Jeep service seamless while guiding you through each decision. Thank you for recommending our team. We appreciate the confidence you placed in us. Mitchell Darrow mitchell.darrow@russdarrow.com

June 11, 2026

Exceptional service. On the spot assistance with a punctured tire. customer care done very well! More

by Petehupfer
Recommend Dealer
Yes
Employees Worked With
Service department female name unknown
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Jun 11, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s great to hear our team could quickly address the punctured tire on your Chrysler. Thank you for sharing your experience with us. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 08, 2026

Russ Darrow ram of West Bend has been taken care of me for years now good job keep it up More

by KEVINMAYER1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Seagran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan and all of the service department 👊
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Jun 08, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for trusting us with your Ram 1500 for so many years. We’re pleased to continue providing reliable service. We look forward to assisting you again soon. Mitchell Darrow mitchell.darrow@russdarrow.com

June 07, 2026

Very friendly and helpful. Stayed late to allow us to purchase the vehicle. Very satisfied with the customer service More

by TGPRUS
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Burke
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Jun 07, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Delighted our team stayed late to help you with your Chevrolet purchase. We’re glad you found our service both friendly and helpful. Thank you for sharing your experience. Mitchell Darrow mitchell.darrow@russdarrow.com

June 07, 2026

Problem not fixed. A/C not fixed. Problem not solved. The air conditioning unit was not properly inspected and the issue was not resolved. More

by CBDAVIDSON
Recommend Dealer
No
Employees Worked With
IDK. Problem not fixed
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Jun 12, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

CB, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

June 06, 2026

They worked with us to keep us in the budget we wanted and we drove away in a beautiful new 2026 compass! We love it! More

by mquade12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2026 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It’s great to hear you’re loving your new Jeep. Brandon and our team are glad we could stay within your budget and get you on the road in style. Thank you for the 5-star review. Mitchell Darrow mitchell.darrow@russdarrow.com

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