Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
746 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 746 reviews
May 19, 2025
Quoted me the 5000 mile service for $89. 95 and was charged $127 32. The hidden fees are ridicules. That’s a 37.37 difference. Was talked out of a $104 price and 15% off coupon for this speci 95 and was charged $127 32. The hidden fees are ridicules. That’s a 37.37 difference. Was talked out of a $104 price and 15% off coupon for this special More
by brian.pilney
Verified CustomerEmployees Worked With
Tanya
May 17, 2025
The experience to repair my 2019 Tam truck Hemi ‘tick’ noise was very positive. Dennis my service advisor was fantastic. noise was very positive. Dennis my service advisor was fantastic. More
by jrbutz0
Employees Worked With
May 16, 2025
Clean facility, friendly and knowledgeable people but prices are outrageous. My vehicle has 66k miles and it's on the 2nd trany.. We are in our 60s and don't hotrod. If this keeps up, I'll be selling it prices are outrageous. My vehicle has 66k miles and it's on the 2nd trany.. We are in our 60s and don't hotrod. If this keeps up, I'll be selling it . Tom Brim More
by Tom
Employees Worked With
May 15, 2025
You are always accommodating and very professional. I will only take my car to this dealership. I find your Service Department to be excellent and Friendly, delivering World Class Service!!! Thank you I will only take my car to this dealership. I find your Service Department to be excellent and Friendly, delivering World Class Service!!! Thank you all!!! Dr.James t. Jones More
by rrdjtjdoc
May 14, 2025
Kyle was great. My wife gets very uncomfortable and defensive buying cars. Kyle’s relaxed attitude and frankness put her at ease and she actually stuck around almost My wife gets very uncomfortable and defensive buying cars. Kyle’s relaxed attitude and frankness put her at ease and she actually stuck around almost to the part where papers got signed. More
by CJ
May 14, 2025
There is a good reason why this woman is working here! Although she has not been in the car selling industry very long, she is outstanding at her career choice. Amanda is a go getter! She is relentless in Although she has not been in the car selling industry very long, she is outstanding at her career choice. Amanda is a go getter! She is relentless in her pursuit to make you comfortable, informed and confident in your purchase. At first I thought I was being too picky but then BEHOLD she found the perfect vehicle for me. Her tenacious attitude gets the job done!! If you’re going to look for a NISSAN OR JEEP, be sure to check out Russ Darrow in West Bend. Ask for her help!! I hope she will still be there for my next vehicle adventure!! More
by DebSass
May 13, 2025
The dealership is fine. Your Wranglers (used) leave a lot to be desired. Rust bubbles on every one! Your Wranglers (used) leave a lot to be desired. Rust bubbles on every one! More
by CHARLENE112856
May 11, 2025
joe was extremely helpful informative and made the process very easy i would like to thank him. process very easy i would like to thank him. More
by jessehuerth
May 11, 2025
Great service and done in a timely manner. Thank you for great service as always Thank you for great service as always More
by mgs1
May 10, 2025
Frustrating and inconvenient They cancelled the appointment after jeep was left on lot, I was 'contacted' via a voicemail left at the wrong phone number because they no longer had the part that the appointment after jeep was left on lot, I was 'contacted' via a voicemail left at the wrong phone number because they no longer had the part that they said was ordered More
by fatboygumption
