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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
744 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 744 reviews
May 22, 2025
Very bad customer service, bought a truck from them,on the drive home turned radio on would get any stations in am of fm ,set a message to the sales person the min. I got home to tell him about it and he the drive home turned radio on would get any stations in am of fm ,set a message to the sales person the min. I got home to tell him about it and he said he would make an appointment ,he sent me a message saying they would not have any loaner cars for two to three week as their service dep was that far out,then he told me to just take to a dealer close to me but U would have to pay them to look at it ??? HAVE SOMEONE ELSE FIX THEIR PROBLEM,, NOT HAPPY AT ALL, and over a small issue like this,,Had the Manager call me Blake,he told me I was on my our and called me a liar about the problem saying they wouldn't know when this happened after i told him I contacted the sales rep the min I got home,,will never go there again what out,,, this is after I sold them a car and traded in a Jeep for this truck,,, More
by RogerRamJet
Verified CustomerMay 22, 2025
One hour 30 minutes for express oil change. Indifferent service advisor. Seemed distracted and flustered. Indifferent service advisor. Seemed distracted and flustered. More
by MCKINNON123
Employees Worked With
May 21, 2025
Very kind and understanding staff making my first vehicle purchase as smooth as possible while getting the best price for me! purchase as smooth as possible while getting the best price for me! More
by WYATTHAGAR5
May 21, 2025
Jose was great to work with, good personality. John from finance did a great job in finding the right loan for us. John from finance did a great job in finding the right loan for us. More
by POPPATOOLE
May 21, 2025
Nice car but only 1 key it was the car and color I was looking for looking for More
by SRJESCHMIDT
Employees Worked With
May 20, 2025
We like Kyle our sales guy which is why we returned to buy our 2 latest cars buy our 2 latest cars More
by Newwolfc
Employees Worked With
May 20, 2025
Kyle was great to work with. We love our 2022 Dodge Charger. Kyle went above and beyond to find us the Charger we were interested in. We love our 2022 Dodge Charger. Kyle went above and beyond to find us the Charger we were interested in. More
by Duel
May 19, 2025
Quoted me the 5000 mile service for $89. 95 and was charged $127 32. The hidden fees are ridicules. That’s a 37.37 difference. Was talked out of a $104 price and 15% off coupon for this speci 95 and was charged $127 32. The hidden fees are ridicules. That’s a 37.37 difference. Was talked out of a $104 price and 15% off coupon for this special More
by brian.pilney
Employees Worked With
Tanya
May 17, 2025
The experience to repair my 2019 Tam truck Hemi ‘tick’ noise was very positive. Dennis my service advisor was fantastic. noise was very positive. Dennis my service advisor was fantastic. More
by jrbutz0
Employees Worked With
