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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

4.4
687 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 687 reviews

April 04, 2025

I had an oil change. But also purchased a vehicle for my daughter. Both experiences were excellent. More

by KEVINDROTH
Recommend Dealer
Yes
Apr 04, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

April 03, 2025

Great service, facility and mechanics. Communication is always there and they do what they say and say what they sat More

by dmoore33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wisneski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

April 02, 2025

My husband and I have been working with Dan Domask for 30-31 years at WB Darrow. Hexis THE BEST. We have never considered going elsewhere when we are ready to purchase a vehicle. We are made to feel li More

by dtischendorf
Recommend Dealer
Yes
Employees Worked With
Daniel Domask
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

April 01, 2025

Untrustworthy. Concealment of defects. Didn't get the 2nd set of keys after I took delivery of the vehicle. More

by Ytghfyy5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Schlei
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

March 31, 2025

The week before christmas my alternator went out also had a exhaust leak and asked for an oil change, when dropped off my 2020 ram 1500 i wrote down alternator not working, exhaust manifold leak and oil chan More

by REDCAR51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josiah Hermann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

March 29, 2025

The RAM Team did an exceptional job on repairing the Service Bulletin for the Brake Software problem. More

by KEVINCLEARY619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Padron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

March 28, 2025

My husband and I have been customers at WB Darrow for 30-31 years. We have worked with Dan Domask the entire time as he is hands down THE BEST!!! He is much more than a 5* sales person...he is a 10* all More

by dtischendorf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Domask
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Mitchell Darrow mitchell.darrow@russdarrow.com

March 27, 2025

The buying experience was good But I’ve been waiting for a dome light to be replaced and a 2nd key fob Not sure why it’s taking so long All I get for an answer is “We are checking “ I think someo More

by LARRYPRESSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Falconer
Mar 30, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you, Larry, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to us at your earliest convenience. Mitchell Darrow mitchell.darrow@russdarrow.com

March 27, 2025

Salesman Kyle went above and beyond to locate the right van for us from another location. More

by Jpettke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

March 26, 2025

One of the easiest transactions I have ever had Hands Down- they even helped me out the following day obtaining a temp plate as I couldn't find my original license plates at home! Thanks Russ Darrow. More

by ARMYGIRL.12221995
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

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