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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
682 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 682 reviews
March 29, 2025
The RAM Team did an exceptional job on repairing the Service Bulletin for the Brake Software problem. Service Bulletin for the Brake Software problem. More
by KEVINCLEARY619
Verified CustomerEmployees Worked With
March 28, 2025
My husband and I have been customers at WB Darrow for 30-31 years. We have worked with Dan Domask the entire time as he is hands down THE BEST!!! He is much more than a 5* sales person...he is a 10* all 30-31 years. We have worked with Dan Domask the entire time as he is hands down THE BEST!!! He is much more than a 5* sales person...he is a 10* all the way. We consider him family. We are always made to feel like part of the family at Darrow. Our family, our daughter and son-in-law, also buy from Dan. The rest of your team is always great as well! We never consider shopping elsewhere when we need a vehicle. More
by dtischendorf
March 27, 2025
The buying experience was good But I’ve been waiting for a dome light to be replaced and a 2nd key fob Not sure why it’s taking so long All I get for an answer is “We are checking “ I think someo for a dome light to be replaced and a 2nd key fob Not sure why it’s taking so long All I get for an answer is “We are checking “ I think someone needs to step in and find out what is the problem More
by LARRYPRESSTON
Employees Worked With
Joe Falconer
March 27, 2025
Salesman Kyle went above and beyond to locate the right van for us from another location. van for us from another location. More
by Jpettke
March 26, 2025
One of the easiest transactions I have ever had Hands Down- they even helped me out the following day obtaining a temp plate as I couldn't find my original license plates at home! Thanks Russ Darrow. Down- they even helped me out the following day obtaining a temp plate as I couldn't find my original license plates at home! Thanks Russ Darrow. More
by ARMYGIRL.12221995
Employees Worked With
March 24, 2025
We dealt with Andrew & he was great. We ended up with a used car but he really made us feel important. It all happened pretty quickly too. He was so personable, easy to talk to & he k We ended up with a used car but he really made us feel important. It all happened pretty quickly too. He was so personable, easy to talk to & he knew what he was talking about. I would go to this place & ask for Andrew again. More
by jeank1959
March 23, 2025
Had a great experience with russ darrow west bend Chrysler dodge jeep ram! Was treated with the upmost kindness and respect! Had a great time with Joseph falconer. And the rest of the crew that helpe Chrysler dodge jeep ram! Was treated with the upmost kindness and respect! Had a great time with Joseph falconer. And the rest of the crew that helped us on getting our new used ram 1500 4x4! Will definitely recommend this dealership to my family and friends. You guys are awesome!! And thanks again from Todd and Laurie. More
by TMGIZMO63
March 17, 2025
The dealership was easy to work with. Joe had good follow up and was receptive to my questions. Joe had good follow up and was receptive to my questions. More
by BARBARASTANFORD8765
March 14, 2025
It was fantastic working with Brandon Wilder. He knew what I was looking for and made it happen. The sales manager was very thorough and explained everything. It was a nice car buying experien He knew what I was looking for and made it happen. The sales manager was very thorough and explained everything. It was a nice car buying experience More
by JOANN_CONRAD
March 11, 2025
Friendly Service. Quick Service. Great Waiting Area and Communication through your entire time being there. Quick Service. Great Waiting Area and Communication through your entire time being there. More
by BUSKEALYSSA
Employees Worked With
