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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
657 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 657 reviews
February 21, 2025
They tried bouncing me between your dealerships, but the ram dealership finally took care of me in a timely manner much appreciated ram dealership finally took care of me in a timely manner much appreciated More
by TERRYPLATO
Verified Customer
February 20, 2025
I brought my Jeep in for the 1st time at this dealership for routine maintenance. I was quickly greeted by a service advisor. I was told upfront the routine maintenance cost (oil change/tires rotation) and for routine maintenance. I was quickly greeted by a service advisor. I was told upfront the routine maintenance cost (oil change/tires rotation) and that I could save a little bit of money if I paid cash as there’s a 3% credit card fee for using a credit card. I was then escorted to the customer waiting area by the service advisor who told me to help myself to any of the complimentary beverages that they have. The waiting area was clean with comfortable seating and a television. The maintenance service was completed in approximately 50 minutes. After I paid my bill, the service advisor escorted me to my vehicle. He thanked me for choosing Russ Darrow and stated that if they can be of any assistance in the future with vehicle service needs or sales to please let them know. As I had a positive experience at this dealership, I will be a returning customer. More
by Mbruno7
Employees Worked With
Garland Simrel
February 20, 2025
Fast and very thing was great they rotated my tired too and they were very nice and they were very nice More
by tedlauren
February 20, 2025
I just bought my first car, a 2021 Toyota Sienna. The whole process went very smooth and I would definitely like to work with them again, the next time I buy a car. :) The whole process went very smooth and I would definitely like to work with them again, the next time I buy a car. :) More
by Sara Feidt
February 19, 2025
Joshua was thorough and kept good communication about the status of the truck in for repairs. Well done! status of the truck in for repairs. Well done! More
by na13
Employees Worked With
February 19, 2025
Bought a new truck sales (Kyle) and Finance were amazing . Mark definitely went the extra mile and then some to make sure my purchase was ready and looked amazing ! Can’t say enough. Thank you ! . Mark definitely went the extra mile and then some to make sure my purchase was ready and looked amazing ! Can’t say enough. Thank you ! More
by MRCAR69
Employees Worked With
Kyle and Mark B.
February 19, 2025
The diagnosis fee was extra considering the car was brought there for repair .thank you brought there for repair .thank you More
by AG3904
Employees Worked With
February 14, 2025
Confusion over what my vehicle was scheduled for- writer seemed unsure of what he was doing seemed unsure of what he was doing More
by Anonymous
Employees Worked With
February 12, 2025
Overall great experience! Kyle was friendly, personable, and knowledgeable and we did not feel rushed or pressured throughout our entire experience. He took the time to explai Kyle was friendly, personable, and knowledgeable and we did not feel rushed or pressured throughout our entire experience. He took the time to explain the features of the vehicle and go over the Carfax putting us at ease purchasing a used vehicle. We received a good price for our trade-in as well. The entire Russ Darrow team was awesome to work with and we're happy with our purchase! More
by SChapman
February 11, 2025
It was a very good experience at the dealer ship in west bend thanks Jonathan bend thanks Jonathan More
by ALEXAMCGRADY25
Employees Worked With
