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Russ Darrow Chrysler Jeep Dodge RAM of West Bend

West Bend, WI

4.4
743 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2617 W Washington St

West Bend, WI

53095

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Showing 743 reviews

June 04, 2025

Only 15 words? ?? Not enough words to give all the reasons why they are excellent! More

by DUCKSNAROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Corey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Falconer
Jun 04, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

Justin and John are awesome they get everything done for you and they go beyond any dealership I have ever dealt with i highly recommend them More

by LUCKY1715
Recommend Dealer
Yes
Employees Worked With
Justin Hanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hanna
Jun 03, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

My vehicle has been picked up from Russ Darrow and seems to be running well. More

by huck53040
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tiffany B
Jun 03, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

Too expensive Good service but far more expensive than I expected. At least it was done the same day though. More

by ???
Recommend Dealer
Yes
Employees Worked With
Tiffany, she was excellent. I just didn't think it would be so expensive.
Jun 03, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words for Tifffany, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

May 31, 2025

while staff was friendly, she was also multitasking on multiple different customers while supposed to be addressing me. The supervisor even interrupted our interaction to ask about another customer's repa More

by sjedwards80
Recommend Dealer
Yes
Employees Worked With
Tiffany
May 31, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

May 30, 2025

Picked the vehicle up from service. Problems was not addressed as vehicle was doing the exact same thing as when I dropped it off the day prior. Drove a mile down the street and back to More

by huck53040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany
Jun 03, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

May 30, 2025

Kind and pleasant to work with. Answered all questions that I had and explained very well. More

by Sue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

May 24, 2025

Great experience and service was timely and was completed early with the old change and recall work. More

by BRIAN.KIKKERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

May 23, 2025

We had trouble finding a decent truck in our price Range with low miles, our salesman found us a truck & made the buying process so easy & helpful. We came in knowing exactly what we were looking for, and e More

by meyepaige
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Scallorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon (Nissan finance)
May 23, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

May 22, 2025

Very bad customer service, bought a truck from them,on the drive home turned radio on would get any stations in am of fm ,set a message to the sales person the min. I got home to tell him about it and he More

by RogerRamJet
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Drake Burke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Falconer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded

Roger, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

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