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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
698 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 698 reviews
April 19, 2025
It was great working with Kyle to purchase my vehicle. He listened to all the specifications I was looking for to find the right vehicle for me. I also spent time with Justin and Tony to assist me with fi He listened to all the specifications I was looking for to find the right vehicle for me. I also spent time with Justin and Tony to assist me with financing and made the process smooth and fun. You can tell the team enjoys their job. More
by Michelle.mueller90
April 18, 2025
Everyone that helped me when I came in were wonderful. I would recommend this Dealership to anyone. Service people at counter were friendly and answered all questions. Did not rush anyone who came in. Mad I would recommend this Dealership to anyone. Service people at counter were friendly and answered all questions. Did not rush anyone who came in. Made me feel welcomed. More
by WGLAUER
Verified CustomerEmployees Worked With
April 18, 2025
Purchasing a new jeep was a really good experience. It was laid-back and was excellent to talk to and showed us a lot on the jeep. Also found us a really nice Jeep that my wife just moms really nice ca It was laid-back and was excellent to talk to and showed us a lot on the jeep. Also found us a really nice Jeep that my wife just moms really nice car I would highly recommend asking for Kyle if you’re looking for a new jeep More
by Daniel
April 17, 2025
This was a new jeep that had nicks in the paint I was told in a few days they would pick up the jeed and door repairs it's been several weeks and it's still not repair and now we're finding the paint is told in a few days they would pick up the jeed and door repairs it's been several weeks and it's still not repair and now we're finding the paint is chipping off a door. More
by BIGLAKES2014
Employees Worked With
April 17, 2025
The service was amazing and Chris was wonderful! I would definitely recommend Chris to anyone! I would definitely recommend Chris to anyone! More
by Miaweeks0527
April 14, 2025
Was very easy to work with Sam C. . he was very knowledgeable about the Jeep Grand Cherokee and made my buying experience great . he was very knowledgeable about the Jeep Grand Cherokee and made my buying experience great More
by DAVIDZIATS
April 13, 2025
Tiffany the service manager was incredibly helpful. She kept me informed throughout the repair and went above and beyond to be helpful. Very knowledgeable and kind. She kept me informed throughout the repair and went above and beyond to be helpful. Very knowledgeable and kind. More
by ARTANSOL
Employees Worked With
Tiffany
April 12, 2025
We just bought our 4th car from Russ Darrow in West Bend! We absolutely can't speak high enough about Justin! He is amazing and Jon who did the numbers which got us into our new truck, was equally as amazing We absolutely can't speak high enough about Justin! He is amazing and Jon who did the numbers which got us into our new truck, was equally as amazing. The whole team there is top notch. We can't speak high enough about what a pleasant experience it was with every purchase of the four vehicles we've bought over the years from them. Thank you for always making us feel like a VIP! More
by BECKYJOY41
April 08, 2025
Easy to facilitate process. Didn't experience the usual games dealers play. Appreciate the honesty and transparency through the entire process Didn't experience the usual games dealers play. Appreciate the honesty and transparency through the entire process More
by KMINEARD
Employees Worked With
Drake
April 06, 2025
Though I am still waiting to see if I can get a Jeep soft top windows storage bag since I am unable to use the three free oil changes as they are too far from home., top windows storage bag since I am unable to use the three free oil changes as they are too far from home., More
by earthgirl1964
Employees Worked With
