Russ Darrow Chrysler Jeep Dodge RAM of West Bend

Only 15 words? ?? Not enough words to give all the reasons why they are excellent! ?? Not enough words to give all the reasons why they are excellent! More

Justin and John are awesome they get everything done for you and they go beyond any dealership I have ever dealt with i highly recommend them you and they go beyond any dealership I have ever dealt with i highly recommend them More

My vehicle has been picked up from Russ Darrow and seems to be running well. to be running well. More

Too expensive Good service but far more expensive than I expected. At least it was done the same day though. expected. At least it was done the same day though. More

while staff was friendly, she was also multitasking on multiple different customers while supposed to be addressing me. The supervisor even interrupted our interaction to ask about another customer's repa multiple different customers while supposed to be addressing me. The supervisor even interrupted our interaction to ask about another customer's repair and she engaged, then called the other customer (who didnt answer) and reported back to the sup before returning to assist with my check in. When my car was ready, she came over to me to sign paperwork and was also on the phone (assuming on hold since it was at her ear but not talking). Her attention definitely was not focused on me for our interactions and that created a negative customer service experience. The oil change was good, no concerns with the tech service. More

Picked the vehicle up from service. Problems was not addressed as vehicle was doing the exact same thing as when I dropped it off the day prior. Drove a mile down the street and back to Problems was not addressed as vehicle was doing the exact same thing as when I dropped it off the day prior. Drove a mile down the street and back to the dealership. Was told the vehicle would be re-addressed the following day--it would be a "priority". Still haven't diagnosed the problem or provided a loaner vehicle. Not impressed! More

Kind and pleasant to work with. Answered all questions that I had and explained very well. Answered all questions that I had and explained very well. More

Great experience and service was timely and was completed early with the old change and recall work. early with the old change and recall work. More

We had trouble finding a decent truck in our price Range with low miles, our salesman found us a truck & made the buying process so easy & helpful. We came in knowing exactly what we were looking for, and e with low miles, our salesman found us a truck & made the buying process so easy & helpful. We came in knowing exactly what we were looking for, and ended up with the perfect fit! More

Very bad customer service, bought a truck from them,on the drive home turned radio on would get any stations in am of fm ,set a message to the sales person the min. I got home to tell him about it and he the drive home turned radio on would get any stations in am of fm ,set a message to the sales person the min. I got home to tell him about it and he said he would make an appointment ,he sent me a message saying they would not have any loaner cars for two to three week as their service dep was that far out,then he told me to just take to a dealer close to me but U would have to pay them to look at it ??? HAVE SOMEONE ELSE FIX THEIR PROBLEM,, NOT HAPPY AT ALL, and over a small issue like this,,Had the Manager call me Blake,he told me I was on my our and called me a liar about the problem saying they wouldn't know when this happened after i told him I contacted the sales rep the min I got home,,will never go there again what out,,, this is after I sold them a car and traded in a Jeep for this truck,,, More