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Russ Darrow Chrysler Dodge Jeep RAM of Madison
Madison, WI
584 Reviews
Russ Darrow Chrysler Dodge Jeep RAM of Madison, WI, is your trusted source for new and pre-owned vehicles from Chrysler, Dodge, Jeep, and RAM. Whether you're in the market for a rugged Jeep SUV, a powerful RAM truck, or a family-friendly Chrysler sedan, we offer a wide selection to meet your needs. Our expert team is committed to providing exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle undergoes a thorough inspection to ensure quality and reliability. Visit Russ Darrow Chrysler Dodge Jeep RAM of Madison today for an unbeatable selection, competitive pricing, and exceptional service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 584 reviews
April 21, 2025
I was really impressed with the people who work there and I love my new car! I' would highly recommend them I love my new car! I' would highly recommend them More
by CHRIS2005V
Verified Customer
April 18, 2025
I arrived and Alison was there to greet me for my oil change service appointment. We talked briefly about tire rotation, I went into the waiting room and the Service garage was on it. I received an excel change service appointment. We talked briefly about tire rotation, I went into the waiting room and the Service garage was on it. I received an excellent video with analysis on the tires and undercarriage and soon after that video arrived Alison appeared to tell me my pro master was ready to go. More
by Mike
April 18, 2025
Would rate 0/5 if possible, in the past my wife had her eye on a specific truck and made an appointment for a test drive and to discuss the truck. this appointment was made a week in advance and time off eye on a specific truck and made an appointment for a test drive and to discuss the truck. this appointment was made a week in advance and time off work was specifically taken to view this truck and when we arrived we find out that not only was the truck already sold, it was sold the day after she made the appointment and no effort was made to tell my wife the vehicle was no longer available. Bob was the person we were directed to so he could speak with my wife to discuss what caught her eye about the truck, after explaining that she had very specific criteria for vehicles she was looking for. It felt like he just started showing her vehicles that did not meet her criteria hoping that she would just say yes and settle on a vehicle they had in inventory. I returned a few months later as I saw a vehicle in the lot that I wanted to test drive and get more information for myself. After greeting me and learning what brought me in today, Bob's first question was "Is this something you're looking to move on today?" When I said that it was not likely I'd be moving forward today just doing research, his urgency to help me went to 0. The keys weren't available for whatever reason so I was given a print out of the car I asked about and sent on my way. I really got the vibe that since there wasn't a guaranteed sale at the end of my visit, it wasn't an interaction worth his time. Because I have to give a star and can't rate 0/5 the pleasant front desk staff earned them that single star. More
by Bloodstone
Employees Worked With
April 18, 2025
Great Deakership, clean, neat free coffee and snacks. Friendly people and great service. Love it. Friendly people and great service. Love it. More
by DENDAASMAARTEN
Employees Worked With
April 17, 2025
Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care More
by TREY
April 17, 2025
Bad, service advisor didn't know anything, bad attitudes, service manager was 5/10 acted like he cared but body language spoke for its self. service manager was 5/10 acted like he cared but body language spoke for its self. More
by Waidetreyton
April 17, 2025
Their staff provide excellent customer service. They are very respectful and informative. Easy to schedule an appointment. They are very respectful and informative. Easy to schedule an appointment. More
by WORC2102
April 17, 2025
Website sucks, kept changing incentives. Staff interactions were good on a face to face vehicle review. Staff interactions were good on a face to face vehicle review. More
by djsragnar
April 16, 2025
Had a great experience at the dealership! The staff was friendly and patient and answered all of my questions without any pressure. They made the process smooth and stress-free. I appreciated The staff was friendly and patient and answered all of my questions without any pressure. They made the process smooth and stress-free. I appreciated their transparency. Would recommend! More
by Williams
Employees Worked With
April 15, 2025
I bought a new vehicle a month ago from Russ Darrow. There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch! More
by ATSNAUT
Employees Worked With
Other Employees :
Bob Phillips
