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Rusnak Volvo Cars Westlake - Service Center

Thousand Oaks, CA

4.9
19 Reviews

19 Reviews of Rusnak Volvo Cars Westlake - Service Center

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September 10, 2025

Susana was helpful throughout the entire process. I had a warranty issue and the device team quickly found the issue. The part was ordered and I was back on the road in no time. Will recommend this V More

by hsalcedo14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Rusnak Volvo Cars Westlake responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 10, 2025

I was very pleased with the service for my Volvo X90 at Rusnak Volvo. My Service Advisor, Barry Taylor, was very helpful. He made sure all the necessary service items were included & made sure I had a cour More

by PGC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Taylor
Sep 12, 2025 -

Rusnak Volvo Cars Westlake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rusnak Volvo Cars Westlake! Thank you again, and have a fantastic day!

September 01, 2025

When I take my car inside it's all black spots from the mechanic who was working on my car I asked the guy to clean the standing there he said was there before I just take my car from the car wash I was ha More

by Shohreh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2025 -

Rusnak Volvo Cars Westlake responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (805) 567-2947 so we can assist you further.

July 26, 2025

Very nice service representative with this dealer, address my car's issue appropriately with courtesy and professionally. More

by xjli88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2025 -

Rusnak Volvo Cars Westlake responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

July 11, 2025

New building, Great reputation, great service and sales department. Susana in service and Barry are great to work with. Car was promised in time and ready when we went to pick it up. Can’t say enough about More

by Mickey Belt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nesh Sekulic
Jul 14, 2025 -

Rusnak Volvo Cars Westlake responded

Hi Mickey, thank you for your kind review; we are happy to pass along your comments to the team here at Rusnak Volvo Cars Westlake! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2025

I am pleased . ...my car is repaired ..she was very professional and helpful...the loaner program also is good...coffee is good too...and I could glance this a EX30. More

by jaganxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Rusnak Volvo Cars Westlake responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2025

Staff is very friendly, however the wait for the service was extremely long . I arrived at 10:00 to service my car. Had to wait until 4 pm until my car was done. More

by gisela.stowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Rusnak Volvo Cars Westlake responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

June 05, 2025

Customer Service is always very friendly and knowledgable. My Rep is Susanna and she is terrific! More

by lisaruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Rusnak Volvo Cars Westlake responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2025

The Rusnak team was courteous and capable. The work was performed on schedule and to my satisfaction. More

by Ken B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Rusnak Volvo Cars Westlake responded

Hi Ken, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2025

Responsive to my questions. Responsive to things that need to be completed (I purchased a used vehicle). Thank you. More

by lisa.s1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know who I spoke with. David Y in sales is great.
Jun 06, 2025 -

Rusnak Volvo Cars Westlake responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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