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Rusnak Volvo Cars Westlake

Thousand Oaks, CA

4.8
39 Reviews
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3839 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 39 reviews

June 28, 2025

I am pleased . ...my car is repaired ..she was very professional and helpful...the loaner program also is good...coffee is good too...and I could glance this a EX30. More

by jaganxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

Fantastic experience, salesmen that treat you like a friend. Really appreciated the care and compassion they gave during a really important financial process. Thank you! More

by Jennwobig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis was my salesperson and an absolute joy to work with. I knew before going in that it was going to be a good experience and he told me that it would be. I was not disappointed thank you!
June 21, 2025

Great experience at Rusnak Volvo Westlake. My sales manager, Denis Kenny, was awesome!! 10/10. He was honest, kind, and professional - no pressure. I had not purchased a Volvo in 18 yrs and h More

by Anna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Kenny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Rusnak Volvo Cars Westlake responded

Hello Anna, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 20, 2025

The whole buying experience was very pleasant and enjoyable. Denis a pleasure to speak with on the phone and was very knowledgeable and accommodating as well as Cameron who finalized the process. Th More

by csevilla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Yaghootian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Kenny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron, Bree
Jun 22, 2025 -

Rusnak Volvo Cars Westlake responded

Hello Csevilla, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 19, 2025

Staff is very friendly, however the wait for the service was extremely long . I arrived at 10:00 to service my car. Had to wait until 4 pm until my car was done. More

by gisela.stowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Rusnak Volvo Cars Westlake responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

June 17, 2025

Great experience buying a new ex30Volvo! Love my new car and look forward to driving it More

by chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Germano sacco
Jun 18, 2025 -

Rusnak Volvo Cars Westlake responded

Hi Chris, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2025

Customer Service is always very friendly and knowledgable. My Rep is Susanna and she is terrific! More

by lisaruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Rusnak Volvo Cars Westlake responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2025

The Rusnak team was courteous and capable. The work was performed on schedule and to my satisfaction. More

by Ken B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Rusnak Volvo Cars Westlake responded

Hi Ken, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2025

Responsive to my questions. Responsive to things that need to be completed (I purchased a used vehicle). Thank you. More

by lisa.s1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know who I spoke with. David Y in sales is great.
Jun 06, 2025 -

Rusnak Volvo Cars Westlake responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 03, 2025

These guys are great! They were so helpful and made the whole process very smooth. More

by Mgillespie96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Zachariah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Rusnak Volvo Cars Westlake responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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