Rusnak BMW

I did not plan to buy a BMW from this dealer, and simply went there to compare different models and colors. But the experience was 100% positive and resulted a purchase. The sales person, Rob Lambert, went there to compare different models and colors. But the experience was 100% positive and resulted a purchase. The sales person, Rob Lambert, greeted me in the parking lot. He was very friendly and knowledgeable. After I presented my potential choice of 4 different models and 3 top choice of colors, he nicely explain the differences. He did not presure me for any particular model, but wanted to make sure that the choice will meet my need. He was very easy gloing and pleasure to work with. Somehow, we started to negotiate the price. Buying a new car was never a enjoyable experience in the past. But this one was different and exceptional. I highly recommend Rob Lambert as your salesperson. Hope you will have similar positive experience. I will find out their Customer Service and Quality of Work in the near future. More

This was the smoothest purchase in my experience. The sales person was friendly and knowledgeable and saw that the deal got executed as quickly as possible. Haggling was resolved quickly at a price that sales person was friendly and knowledgeable and saw that the deal got executed as quickly as possible. Haggling was resolved quickly at a price that was fair. I had a great experience with the service department at Rusnak Audi in Pasadena many years ago and the same with my purchase at this Rusnak dealership in Westlake Village. More

Darren was a pleasure to work with. He was knowledgeable about the car and could answer all our questions. He also did not pressure us to buy a particular model, and the pricing was transparent. Darren's p about the car and could answer all our questions. He also did not pressure us to buy a particular model, and the pricing was transparent. Darren's philosophy appeared to be to help educate his customers to help them make the right decision for their vehicle needs. We highly recommend working with Darren Evans! More

My wife and I went to Rusnak BMW and met with Jeff Kaltman. Jeff was very professional and did not pressure us to buy or lease any particular car. In fact, after discussing what we wanted he said it Kaltman. Jeff was very professional and did not pressure us to buy or lease any particular car. In fact, after discussing what we wanted he said it would be better to order a BMW and have it built with what we wanted, so we did. We used the Costco program and were very happy with it and felt the pricing was very fair and straight forward. Once our 528i arrived, Jeff spent over 2 hours explaining all the bells and whistles. We were very pleased with our experience and would definitely recommend Rusnak and Jeff Kaltman. More

Went on the internet and proposed a offer. Jeff responded in a day and we talked. I told him my budget and he can back in an hour with a new proposal. This was a deal I couldn't pass up. Called responded in a day and we talked. I told him my budget and he can back in an hour with a new proposal. This was a deal I couldn't pass up. Called him up drove out to westlake and within 2-3 hours had signed my lease and was off the lot with a new car. I am estatic with the car and even more happy with the deal! Great customer service and staff. Thanks More

I recently purchased a certified pre-owned BMW from Rusnak and the experience was great. The customer service couldn't have been any better. Vitaly was very hospitable and he made sure everything went Rusnak and the experience was great. The customer service couldn't have been any better. Vitaly was very hospitable and he made sure everything went smoothly I still call him when I have questions and he doesn't hesitate to help. The next time I'm in the market for a vehicle there is no question where I will go Rusnak BMW. More

We went to four or five BMW dealerships as well as others as we had not decided which car we were going to purchase. When we met Rob Lambert, we still only about 1/2 way through the process of car shopping. as we had not decided which car we were going to purchase. When we met Rob Lambert, we still only about 1/2 way through the process of car shopping. Rob was courteous, sassy, willing to give his honest opinion and was fully committed to assisting us with the car of our choice whether or not he would profit from it. He fully extended his help and expertise to us over several days. We found ourselves calling him for advice from various dealerships. He was always honest with us, which was very important to me. Rob was so patient and went through the car buying process with us without pressuring me at all. He was willing to be where I was in the process and not use some sort of "cheap" sales technique to hurry me along. This is the man to trust when buying a car! I was quoted over $150 a more per month payment by one particular dealer for the exact same car! I was alway upfront with each salesperson we spoke to, so that I could compare "apples to apples." In the end, we drove 6 hours out of our way (in traffic) to buy a car from Rob. The exact car that we wanted was very close to our home, but being a salesperson myself, working on commission, I can see who does their job as they should. Rob Lambert was remarkable in his work. His mannerism isn't as smooth as some salespeople, but his knowledge and willing to give us the very best deal was clearly present. At one point in our shopping, he even helped us find another car at a different dealer that wasn't a BMW because he said, "it was all about service to the customer." I was so impressed that he would be willing to go to such a great length. I most highly recommend Rusnak BMW with Rob Lambert as your salesperson. I will also say that everyone else I encountered at Rusnak was very nice and helpful also. They run a good business there and it's worth the drive to have peace of mind in a place where people can be counted on to do their job in the most professional way possible. Bottom line folks is......This is where you're going to get the best deal by far and Rob Lambert is the man to see! You won't regret it! More

Mehran Forutan is such a nice person and very knowlageble salesman. I had great time looking for our cars with him. This is my 2nd car in past 12 month from Rusnak and Mehran was the main reason for me to salesman. I had great time looking for our cars with him. This is my 2nd car in past 12 month from Rusnak and Mehran was the main reason for me to drive from orange county to Westlake. I will recommand him to all my freids. More

I have purchased several BMWs here over the years. Buying is never a great experience with all the horse trading. That's the car industry and Rusnak is no different. I have had great service experiences over is never a great experience with all the horse trading. That's the car industry and Rusnak is no different. I have had great service experiences over the years. Repairs are done right and the tech goes above and beyond. Advisor is honest and always helpful. When buying, all I can say is caveat emptor. More

I was told the vehicle I purchased was a "brass hat" and was explained that meant it was driven by an employee of BMW for the 8000 miles it had on it. Thus it had to be sold as used. They said howe hat" and was explained that meant it was driven by an employee of BMW for the 8000 miles it had on it. Thus it had to be sold as used. They said however that I would receive the full 4 year 50 thousand mile warrantee from the day I purchased it from them. I brought the car in at 40K for work needed, I was informed now still under three years from my purchase, that my warrantee had in fact run out. Seem those that sold the car to me had not only lied about it being a "brass hat", but they also misled me in the length of the warrantee. Also beware of exorbitant pricing for goods and services. I called in to see what a chipped front windshield would cost to replace. I was told $1780.00... for a 3 series windshield! I called 3 other business and requested original OEM glass and paid a premium and still was never quoted higher than $580. Guess they use real special bonding cement. Shame on you Rusnak. More