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Rusnak BMW
Thousand Oaks, CA
885 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 885 reviews
January 25, 2007
Great experience. My window wouldn't roll down on my 2004 X3 that I bought new from the dealership. I made an appointment and they offered me a loaner car. I didn't take them up on it, but the problem 2004 X3 that I bought new from the dealership. I made an appointment and they offered me a loaner car. I didn't take them up on it, but the problem was fixed the same day and covered under warranty. Joe Teague was the service advisor and Mr. Ron Webber the service manager were both really great. More
by mojorisin44
Employees Worked With
Joe Teague
August 06, 2006
They are piranhas, only going for the money and uncaring about everything else. Avoid them. I got a certified pre-owned coupe from them and the engine warning light would regularly come on for absolutely no about everything else. Avoid them. I got a certified pre-owned coupe from them and the engine warning light would regularly come on for absolutely no reason and I'd have to take it back every time to get it reset. Very bad experience, ended up getting rid of that car. More
by klew
Employees Worked With
Ron
January 11, 2006
Bought 2001 540i Sport. Beautiful car. BMW Certified to 100,000. Was told that the car had just had a Phase II service, early @ 45,000 miles. Bring back for oil every 15,000 miles and no major service agai 100,000. Was told that the car had just had a Phase II service, early @ 45,000 miles. Bring back for oil every 15,000 miles and no major service again until 90,000 miles. After purchase, battled big time to have agreed items fixed, and had very poor support. Took car into Valencia BMW @ 60,000 miles for oil change, only to find out Phase II service was never done. Webber investigated by asking salesmen Stratmeyer and Prince, and they told him they didn't remember telling me that, so, oh well....And the maintenance free car until 90,000, well, that wasn't accurate either. He did tell me that the part that Valencia claimed wore out should be under warranty, but again, no one will help. I paid $1100 for service on a car just puchased as a "BMW Certified Car" Contacted BMW North America numerous times but they refuse to support their customers, no contact at all with me. Have asked numerous BMW web sites about BMW support, and they all tell me you are on your own, it is non-existant. Great Car, I love it, but I can't trust BMW and will probably dump the car. Sad to say... More
by tdturner
Employees Worked With
Ron Webber
April 02, 2004
Very high end and profitable dealership...and they know it. Expect all the plastic smiles and dealer speak. So long as you bring your checkbook and dont plan to get a deal, you will love them. But dont it. Expect all the plastic smiles and dealer speak. So long as you bring your checkbook and dont plan to get a deal, you will love them. But dont trust them. They are a lean, mean, money making machine. I learned that the hard way after my purchase. I will never buy from them again. More
by amador
February 01, 2004
My wife went in looking for a car. The dealer who assisted her (Cliff) said she had to put a $500 deposit down before he would even help her find a car. She was naive, granted and they saw her comin assisted her (Cliff) said she had to put a $500 deposit down before he would even help her find a car. She was naive, granted and they saw her coming. <br><br> I had to go back to get her check back on the same day and they had deposited it already! The manager tried to placate us but the damage had been done. Fast forward to two weeks later and after numerous calls we received our refund in the mail. So we went to Thomas BMW in Oxnard/Camarillo. They were the best!<br><br>Advice: Avoid Rusnak BMW in Thousand Oaks at all costs! More
by rdiyer
Employees Worked With
Cliff
