Rusnak BMW

My experience with Brett was extremely memorable in dealing with him. His personality and knowledge of the 335IS I was looking for was great. He listens to what you are saying and responds to your ques dealing with him. His personality and knowledge of the 335IS I was looking for was great. He listens to what you are saying and responds to your questions and doesn't try to redirect you in other directions. He is very friendly and is willing to try and work out any issues or concerns you have. I made several stops to Rusnak before making my final decision, and Brett never once tried to direct my decision. I recommend Brett to anyone that likes to make to take their time to make the right decision for them. Great Experience Rob More

Brett was extremely helpful and thorough during the car buying process. He was friendly and ready and willing to answer any questions I had. He gave me a detailed overview of the features offered in my car buying process. He was friendly and ready and willing to answer any questions I had. He gave me a detailed overview of the features offered in my car, making me feel comfortable and at ease. He is very knowledgeable and approachable, so if you are looking to buy a BMW visit Brett! More

The outstanding service at Rusnak is one of the reasons to own a BMW. Most appointments can be arranged on a next day basis. If the service appointment is likely to be short, I prefer to wait for the car. to own a BMW. Most appointments can be arranged on a next day basis. If the service appointment is likely to be short, I prefer to wait for the car. An hour or two in the very comfortable lounge is an opportunity to regroup, answer email, etc. without interruption. Renee Norris and Larry Koh are serious about getting things right the first time---and willing to put in the extra effort to identify the source of driver concerns. They are also great about responding to questions directly in ways which have saved me a trip to the dealership for issues I could address myself. Above and beyond the call of duty: We ran over a piece of metal causing a flat tire in the desert on the way to Las Vegas---Rusnak staff (Larry and company) located a replacement tire for a 650 convertible 8 miles from our location, saving us a long flat bed trip back to the city. Again, they found a place which would have in their posession THE TIRE in one hour (not just a tire shop or dealer)-- and install it immediately. Finding a tire for a 650 on an immediate basis can be a treasure hunt in the city, much less the desert. More

i was in the market for an X5 and 320i and called about 6 dealerships. Jeff Kaltman was the quickest to respond and gave me the fairest deal with no games or tactics. If you don't want to waste time or mon dealerships. Jeff Kaltman was the quickest to respond and gave me the fairest deal with no games or tactics. If you don't want to waste time or money, go see Jeff. If you see his reviews on any of the other sites you'll see that many people share my views. He's a genuinely nice and helpful guy and will get you the best price without you having to pull teeth with him. i drove from south bay to thousand oaks twice to deal with jeff and i'm extremely happy with my 2 new cars! More

i find it strange to write this however i believe outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for servicing my car and/or i was in the market for another BMW. I took my car in for its 1 year service (on short notice - called at 10am and wanted a same day appointment). The receptionists, the one who fitst answered and at the service dept were pleasant and extremely courteous. I arrived nearly an hour late. Problem? Not at all, Chris, the service manager promptly accepted my car and expedited the paperwork. He asked me if i wanted my car cleaned. I said no, it had been recently washed. Less than an hour later i got a call from Chris that my car was ready. I picked it up, once again such a courteous cashier (no charge), receptionist and the guy who delivered the car. The car looked like it had a 5 hour detail. The salesman who sold me the car, Jeff, came to say hi, chatted without any salestalk. Remembered all my details although he has probably sold hundreds of cars since them. No, i was not paid to write this! Just think in this day and age when this kind of service is rare, it deserves recognition. I have dealt with many other dealerships, including other BMW shops and none come close. Glenn Playa Vista, CA More

Jeff is a great salesman. He was very friendly, understood our needs and specific requirements; and went out of his way to find a 2014 BMW X1 with ultimate package that suited our specifications. M understood our needs and specific requirements; and went out of his way to find a 2014 BMW X1 with ultimate package that suited our specifications. My car was on the ship when we finalized the deal!! The car was delivered on time in pristine condition. As this was my first ever BMW, Jeff explained every single feature of my new car. As everybody does, I did shop around at other BMW dealers, and also at other car companies, but Jeff was the best salesman, and Rusnak was the best dealership I did business with. More

Jeff Kaltman is amazing to work with. No deception; trustworthy & honest. Gets you the information promptly. Is able to find what you want for your price range. Emails you back right away; doesn't not trustworthy & honest. Gets you the information promptly. Is able to find what you want for your price range. Emails you back right away; doesn't not harass you by phone like others dealers do. I have purchased two cars from him & both times he sent me back quotes via email expediently. The transaction at the dealer was expedient & Jeff assisted in accommodating me in any way possible. I would absolutely recommend Jeff & Rusnak Westlake to anyone I know. Far better experience with this dealer than with Bob Smith in Calabasas. I will purchase my next BMW from Rusnak & Jeff, as well! More

I would absolutley recommend Rusnak BMW when buying a new car. My husband died while our BMW 528i was in transit. People stayed after hours and came in on a Saturday to ensure I had the car for the memoria car. My husband died while our BMW 528i was in transit. People stayed after hours and came in on a Saturday to ensure I had the car for the memorial service. I absolutely love the dream car we ordered. I bought a BMW 328i for my son as a remembrance to his father. It took longer than originally estimated, but Rusnak provided some consideration as a result. Scott Smith was an excellent salesman for both purchases. He is highly knowledgeable in all of the features and helped us pick out exactly what we wanted. He is very professional and courteous. When my son's car was delayed, Eric Madden, Sales Manager, met with me to explain what would happen and to ensure it was given priority. I am always greeted with a smile and provided the service needed in an expeditious manner. More

Darren Evans at Rusnak BMW made leasing a BMW a much more pleasant experience. All through the process, Darren treated me well and understood the options and price that I wanted. Once we finalized the deta pleasant experience. All through the process, Darren treated me well and understood the options and price that I wanted. Once we finalized the details, he took some time to teach me about the vehicle, and taught me all the new functions and accessories that made me love my new car even more. I highly recommend Rusnak, and plan to come their in the future. More

Great customer service. Friendly staff. I was fortunate Great customer service. Friendly staff. I was fortunate enough to end up with Jeff Kaltman and he made it a pleasurable experience. He was very tho Great customer service. Friendly staff. I was fortunate enough to end up with Jeff Kaltman and he made it a pleasurable experience. He was very thorough in explaining the cars features, went for a test drive An extremely patient gentleman and very understanding Thank you Jeff !! Also make sure to see Amir. They both make a great team. More