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Rusnak BMW

Thousand Oaks, CA

4.8
941 Reviews

3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 941 reviews

August 07, 2015

No reason to go anywhere else, ever! We bought three cars from Rusnak BMW, so far, service the cars at Rusnak, and continue to refer friends. The people and service at Rusnak BMW are fant More

by annaandray
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
We will miss Russ Russell when it will be time to buy another car., Robert Hull
Aug 12, 2015 -

Rusnak BMW responded

Thank you so much for your loyal business and your recommendation! We are honored to earn that from you! Robert is an exceptional service advisor, and we are lucky to have him on board! Thanks again! - Ken C., General Manager

August 06, 2015

worth the drive to Westlake even though Santa Monica BMW is closer to me, I always go to Westlake to see Art as I have for years. fast and friendly service More

by nancyragazza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
Aug 12, 2015 -

Rusnak BMW responded

Thank you Nancy, for the great review! We are lucky to have you as a loyal customer! We look forward to working with you again! Ken C., General Manager

August 03, 2015

Andrew is an amazing salesman Our experience at your show room was very professional and polite. Andrew is an excellent salesperson and we really appreciated his experience and pat More

by mignonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Sebring
Aug 12, 2015 -

Rusnak BMW responded

We are honored to earn your recommendation! Thank you so much for the great feedback regarding Andrew and our team. Congratulations on your purchase! - Ken C., General Manager

August 03, 2015

Excellent Service Mr. Bob Martin was my Service Advisor and he provided the best service ever received from a BMW maintenance Advisor. Thank you for employing such wond More

by Manfredi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Aug 12, 2015 -

Rusnak BMW responded

Thank you so much for the kind review! We are lucky to have such wonderful people like Bob on board at Rusnak BMW! We hope to work with you again in the future! - Ken C., General Manager

August 03, 2015

Our Best car buying experience to date Really friendly and informative. Our salesman actually knew more about the product he was selling then we did , When we asked a question he was able More

by D and R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Anderson / sales. Pegah/ Finance
Aug 12, 2015 -

Rusnak BMW responded

Thank you for the great review! I'm so happy to hear that our team was able to provide you with such a thorough and efficient purchase experience! We hope to work with you again in the future! - Ken C., General Manager

August 01, 2015

Quick, efficient and courteous. My recent visit to the BMW service center was friendly, efficient and effortless for me! My service consultant took the time to explain what would be More

by …..
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
Aug 05, 2015 -

Rusnak BMW responded

Thank you for the kind review! I am happy to hear that your service experience with us was a great one, and look forward to working with you again in the future! - Rusnak BMW Management

August 01, 2015

Excellent service experience Quick and efficient with courteous staff that made the service appointment effortless. It reinforces the reason for buying from Rusnak as it isn't alw More

by Jayajacobs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Aug 05, 2015 -

Rusnak BMW responded

Thank you for the wonderful feedback! We work hard to make each and every one of our customers' experiences exceptional. We look forward to working with you again in the future! - Rusnak BMW Management

August 01, 2015

Car service I had an excellent service call for a repair and it was found that I needed repair for an oil leak Arrangements have been made for further service ne More

by Roseypoet
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
Aug 05, 2015 -

Rusnak BMW responded

Thank you for the great feedback! I am happy to hear that your service experience was exceptional, and that we have been able to help you resolve the problems you faced. We look forward to working with you again. - Rusnak BMW Management

July 29, 2015

service Renee Norris was an excellent advisor, the service was done promptly and very well. I had the option to have only the required items done and I decide More

by Scharfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Jul 29, 2015 -

Rusnak BMW responded

We work hard to respect our clients' time. Thank you for taking a moment to write this review and for choosing Rusnak BMW to have your vehicle serviced!

July 29, 2015

excellent customer service Claude my salesperson at Rusnak BMW was great we all know buying a new car can be a tedious and take a long time ,Claude made this the best car buying More

by johng123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claude Cantin
Jul 29, 2015 -

Rusnak BMW responded

John G, We want to thank you for writing such an amazing review of your experience with Claude. He's a great asset to the team and we're glad you had such a great experience with him.

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