Rusnak BMW

i was in the market for an X5 and 320i and called about 6 dealerships. Jeff Kaltman was the quickest to respond and gave me the fairest deal with no games or tactics. If you don't want to waste time or mon dealerships. Jeff Kaltman was the quickest to respond and gave me the fairest deal with no games or tactics. If you don't want to waste time or money, go see Jeff. If you see his reviews on any of the other sites you'll see that many people share my views. He's a genuinely nice and helpful guy and will get you the best price without you having to pull teeth with him. i drove from south bay to thousand oaks twice to deal with jeff and i'm extremely happy with my 2 new cars! More

i find it strange to write this however i believe outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for servicing my car and/or i was in the market for another BMW. I took my car in for its 1 year service (on short notice - called at 10am and wanted a same day appointment). The receptionists, the one who fitst answered and at the service dept were pleasant and extremely courteous. I arrived nearly an hour late. Problem? Not at all, Chris, the service manager promptly accepted my car and expedited the paperwork. He asked me if i wanted my car cleaned. I said no, it had been recently washed. Less than an hour later i got a call from Chris that my car was ready. I picked it up, once again such a courteous cashier (no charge), receptionist and the guy who delivered the car. The car looked like it had a 5 hour detail. The salesman who sold me the car, Jeff, came to say hi, chatted without any salestalk. Remembered all my details although he has probably sold hundreds of cars since them. No, i was not paid to write this! Just think in this day and age when this kind of service is rare, it deserves recognition. I have dealt with many other dealerships, including other BMW shops and none come close. Glenn Playa Vista, CA More

Jeff is a great salesman. He was very friendly, understood our needs and specific requirements; and went out of his way to find a 2014 BMW X1 with ultimate package that suited our specifications. M understood our needs and specific requirements; and went out of his way to find a 2014 BMW X1 with ultimate package that suited our specifications. My car was on the ship when we finalized the deal!! The car was delivered on time in pristine condition. As this was my first ever BMW, Jeff explained every single feature of my new car. As everybody does, I did shop around at other BMW dealers, and also at other car companies, but Jeff was the best salesman, and Rusnak was the best dealership I did business with. More

Jeff Kaltman is amazing to work with. No deception; trustworthy & honest. Gets you the information promptly. Is able to find what you want for your price range. Emails you back right away; doesn't not trustworthy & honest. Gets you the information promptly. Is able to find what you want for your price range. Emails you back right away; doesn't not harass you by phone like others dealers do. I have purchased two cars from him & both times he sent me back quotes via email expediently. The transaction at the dealer was expedient & Jeff assisted in accommodating me in any way possible. I would absolutely recommend Jeff & Rusnak Westlake to anyone I know. Far better experience with this dealer than with Bob Smith in Calabasas. I will purchase my next BMW from Rusnak & Jeff, as well! More

I would absolutley recommend Rusnak BMW when buying a new car. My husband died while our BMW 528i was in transit. People stayed after hours and came in on a Saturday to ensure I had the car for the memoria car. My husband died while our BMW 528i was in transit. People stayed after hours and came in on a Saturday to ensure I had the car for the memorial service. I absolutely love the dream car we ordered. I bought a BMW 328i for my son as a remembrance to his father. It took longer than originally estimated, but Rusnak provided some consideration as a result. Scott Smith was an excellent salesman for both purchases. He is highly knowledgeable in all of the features and helped us pick out exactly what we wanted. He is very professional and courteous. When my son's car was delayed, Eric Madden, Sales Manager, met with me to explain what would happen and to ensure it was given priority. I am always greeted with a smile and provided the service needed in an expeditious manner. More

Darren Evans at Rusnak BMW made leasing a BMW a much more pleasant experience. All through the process, Darren treated me well and understood the options and price that I wanted. Once we finalized the deta pleasant experience. All through the process, Darren treated me well and understood the options and price that I wanted. Once we finalized the details, he took some time to teach me about the vehicle, and taught me all the new functions and accessories that made me love my new car even more. I highly recommend Rusnak, and plan to come their in the future. More

Great customer service. Friendly staff. I was fortunate Great customer service. Friendly staff. I was fortunate enough to end up with Jeff Kaltman and he made it a pleasurable experience. He was very tho Great customer service. Friendly staff. I was fortunate enough to end up with Jeff Kaltman and he made it a pleasurable experience. He was very thorough in explaining the cars features, went for a test drive An extremely patient gentleman and very understanding Thank you Jeff !! Also make sure to see Amir. They both make a great team. More

Stellar salesman, Jeffrey Kaltman, won my business by his fast, cut-to-the-chase response over the internet. I needed a bottom-line deal with no games and that's exactly what I received. I am thrilled with t fast, cut-to-the-chase response over the internet. I needed a bottom-line deal with no games and that's exactly what I received. I am thrilled with the car and felt that I got a good deal. He's the best kind of salesman, he keeps it human. Would recommend him and the dealership and my finance guy - Bruce Lee (no joke, Bruce Lee) I will be back. More

Robert Hull, a service ad visor is always extremely friendly, helpful and efficient. My car is always washed and cleaned and ready by the promised time. friendly, helpful and efficient. My car is always washed and cleaned and ready by the promised time. More

I worked with Darren Evans (internet sales) extensively over the last week to lease a new 740i. I must admit, I was thoroughly impressed with his level of expertise, patience and overall willingness to ge over the last week to lease a new 740i. I must admit, I was thoroughly impressed with his level of expertise, patience and overall willingness to get the right car at the right price (emphasis on price)! I am hard to convince as I don't like slicksters, bait and switch, as well as other gimmicks. I can tell you first hand that I visited 4 other dealerships (3 BMW and 1 Porsche) and Darren was what tipped me towards Rusnak as he was honest, hard working, and went above and beyond. Thank you Darren. More