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Rusnak BMW
Thousand Oaks, CA
941 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 20, 2015
Excellent professional Everyone was very friendly and explained everything very thoroughly. Our salesperson was utmost the best. We leased a great car with the best price Everyone was very friendly and explained everything very thoroughly. Our salesperson was utmost the best. We leased a great car with the best price. Would definitely come back for another one. More
by Jayden2010
Employees Worked With
Roger Carroll, Jeffrey Kaltman
August 16, 2015
FOLLOW UP AFTER 30 DAYS This is my 3rd 'review' of Rusnak. I have to say that the follow through was very poor. If you read my other reviews you can see that the first one wa This is my 3rd 'review' of Rusnak. I have to say that the follow through was very poor. If you read my other reviews you can see that the first one was right after I purchased the car and everyone was still very friendly and outgoing, but the minute I gave them a 5 star review for my sales experience that was it. Done. I am very disappointed with this. I was supposed to get a "genius' to help me with the tech package and I still am just trying to figure out the day to day useful features. According to all the sales people everything following the sale would be nothing short of stellar customer service. I have yet to get a follow up call to see how everything is going.l Wow. I can tell you this is not the Lexus dealer. I will not be buying anything from Rusnak again. My next car will be a Lexus (again) and it will be sooner than later. I do want to get some value out of this car before I trade it in, so I am stuck for now. I guess Rusnak doesn't care much about future business. More
by dkparm
Employees Worked With
claude and dianna
August 15, 2015
Very good Service from Art Simcox - great customer service Attentive and worked hard to provide good customer service. Art met my needs and all areas of the service were covered and completed as I requested Attentive and worked hard to provide good customer service. Art met my needs and all areas of the service were covered and completed as I requested More
by Joe28
Employees Worked With
Arthur Simcox
August 14, 2015
Excellent Service Excellent service. Do not really need to say anything else. Everyone was cheerful and efficient. They did everything they said they would in the time Excellent service. Do not really need to say anything else. Everyone was cheerful and efficient. They did everything they said they would in the time they promised. They did it all with a smile. More
by Sunset100
Employees Worked With
Renee Norris
August 13, 2015
Good service and pleasant management and sales Second car for me from Rusnak and again, good service and sales help...They have my business..I love my new BMW.. and the service ..Adele Rosen Second car for me from Rusnak and again, good service and sales help...They have my business..I love my new BMW.. and the service ..Adele Rosen More
by mybmw
Employees Worked With
Andrew Sebring
August 13, 2015
Awesome Excellent service. Vanessa was great and was very patient with us in negotiating and offering the best possible outcome. it has been an excellent expe Excellent service. Vanessa was great and was very patient with us in negotiating and offering the best possible outcome. it has been an excellent experience so far and hope it will be that way for the next 3 years of lease period :) More
by Vishnu
Employees Worked With
Vanessa Romero
August 12, 2015
Warning light and part recall Thanks again for your excellence everyone involved was courteous and customer focused. I drive past a local dealer to give you my businesses. Renee wa Thanks again for your excellence everyone involved was courteous and customer focused. I drive past a local dealer to give you my businesses. Renee was very nice to work with. More
by 535iGT
Employees Worked With
Renee Norris
August 11, 2015
Great Experience After leasing 3 BMWs from Bob Smith BMW I decided to check out Rusnak. Roger was a pleasure from the beginning and I ended up leasing 2 days after ou After leasing 3 BMWs from Bob Smith BMW I decided to check out Rusnak. Roger was a pleasure from the beginning and I ended up leasing 2 days after our first contact. I'd also like to point out that the overall transaction was the absolute fastest new car transaction I've ever experienced. You usually have to give up half your day when buying a new car. I don't see her name listed however, the woman in finance was also a pleasure. I'll definitely be back in 3 years to lease or buy from Rusnak again. More
by C.
Employees Worked With
Roger Carroll
August 09, 2015
First Service Visit After Purchase Entire staff is courteous and welcoming. Service representatives are knowledgeable and listen to concerns with a genuine goal to answer questions and Entire staff is courteous and welcoming. Service representatives are knowledgeable and listen to concerns with a genuine goal to answer questions and fulfill your needs. Service was stellar and beyond expectations, especially as compared to other experiences with dealerships. More
by Violet
Employees Worked With
Harlan Sacks, Russell Abravanel, Roger Carroll
August 07, 2015
Vehicle Maintenance Inspection Arrived early for my 1:45 appointment. Service advisor was out to lunch, so I left my vehicle to diagnose problem. Didn't hear anything, so I called s Arrived early for my 1:45 appointment. Service advisor was out to lunch, so I left my vehicle to diagnose problem. Didn't hear anything, so I called service department at 6:53 PM. Was informed they sent me an e-mail at 6:45 with results of inspection. Was kind of expecting a phone call sooner. Gave O.K. for service and was told it would be ready the next day around 11:00 AM. (Not sure if you do this, but I was not offered a loaner car). Called the following day to see if we were still on track for 11:00 completion. No answer, so left voice mail. Arrived at dealership at 11:30 to pick up vehicle. Was told it would be ready by noon. Drove off lot with vehicle at 12:15. When I dropped my car off, I checked the box asking any replacement parts be returned. They were not. Service was better than what you receive at local garage, but for want you pay to have vehicle serviced at the dealership the service was average. More
by Westlake
Employees Worked With
Arthur Simcox
