Rusnak BMW

I was very impressed with the Rusnak dealership in Thousand Oaks as well as Vitaly. (Sales Rep) He was really friendly, helpful and knowledgeable. He knew the car and understood what I was looking for Thousand Oaks as well as Vitaly. (Sales Rep) He was really friendly, helpful and knowledgeable. He knew the car and understood what I was looking for and did a good job making sure I got what I wanted without too much pressure. He handled the negotiations well and I was happy with the outcome. The overall buying experience there was the best I have ever had. The Service is great as well. I love the BMW that I have. More

I came here to kill time while having my car serviced at a near by dealership. I told Brett, "I'm not here to buy a car, i' m just looking." to make sure he knew that I was just researching at the moment. a near by dealership. I told Brett, "I'm not here to buy a car, i' m just looking." to make sure he knew that I was just researching at the moment. After one test drive, from my own asking and a crazy invoice to have my car repaired at the other dealer I was hooked. Absolutely no pressure or crazy selling tactics here just good people selling beautiful cars. This was only my second time buying a car and after learning about Rusnak BMW, and all the details that go into both the automobile and the dealership I will only buy from here. Best experience by far. Knowledgeable on the products and the service is above and beyond the usual. After the deal was made I was introduced to Darren in finance who made the paper work fast, simple, and easy. Which anyone can tell you is the most boring part of buying a car. Everyone here from the sales to porters love their job and it reflects in their work. I will be buying all my cars from Rusnak BMW! More

My experience with Brett was extremely memorable in dealing with him. His personality and knowledge of the 335IS I was looking for was great. He listens to what you are saying and responds to your ques dealing with him. His personality and knowledge of the 335IS I was looking for was great. He listens to what you are saying and responds to your questions and doesn't try to redirect you in other directions. He is very friendly and is willing to try and work out any issues or concerns you have. I made several stops to Rusnak before making my final decision, and Brett never once tried to direct my decision. I recommend Brett to anyone that likes to make to take their time to make the right decision for them. Great Experience Rob More

Brett was extremely helpful and thorough during the car buying process. He was friendly and ready and willing to answer any questions I had. He gave me a detailed overview of the features offered in my car buying process. He was friendly and ready and willing to answer any questions I had. He gave me a detailed overview of the features offered in my car, making me feel comfortable and at ease. He is very knowledgeable and approachable, so if you are looking to buy a BMW visit Brett! More

The outstanding service at Rusnak is one of the reasons to own a BMW. Most appointments can be arranged on a next day basis. If the service appointment is likely to be short, I prefer to wait for the car. to own a BMW. Most appointments can be arranged on a next day basis. If the service appointment is likely to be short, I prefer to wait for the car. An hour or two in the very comfortable lounge is an opportunity to regroup, answer email, etc. without interruption. Renee Norris and Larry Koh are serious about getting things right the first time---and willing to put in the extra effort to identify the source of driver concerns. They are also great about responding to questions directly in ways which have saved me a trip to the dealership for issues I could address myself. Above and beyond the call of duty: We ran over a piece of metal causing a flat tire in the desert on the way to Las Vegas---Rusnak staff (Larry and company) located a replacement tire for a 650 convertible 8 miles from our location, saving us a long flat bed trip back to the city. Again, they found a place which would have in their posession THE TIRE in one hour (not just a tire shop or dealer)-- and install it immediately. Finding a tire for a 650 on an immediate basis can be a treasure hunt in the city, much less the desert. More

i was in the market for an X5 and 320i and called about 6 dealerships. Jeff Kaltman was the quickest to respond and gave me the fairest deal with no games or tactics. If you don't want to waste time or mon dealerships. Jeff Kaltman was the quickest to respond and gave me the fairest deal with no games or tactics. If you don't want to waste time or money, go see Jeff. If you see his reviews on any of the other sites you'll see that many people share my views. He's a genuinely nice and helpful guy and will get you the best price without you having to pull teeth with him. i drove from south bay to thousand oaks twice to deal with jeff and i'm extremely happy with my 2 new cars! More

i find it strange to write this however i believe outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for outstanding service deserves acknowledgement: I have owned 5 BMW's - the last 2 purchased from Rusnak. I would never consider another dealership for servicing my car and/or i was in the market for another BMW. I took my car in for its 1 year service (on short notice - called at 10am and wanted a same day appointment). The receptionists, the one who fitst answered and at the service dept were pleasant and extremely courteous. I arrived nearly an hour late. Problem? Not at all, Chris, the service manager promptly accepted my car and expedited the paperwork. He asked me if i wanted my car cleaned. I said no, it had been recently washed. Less than an hour later i got a call from Chris that my car was ready. I picked it up, once again such a courteous cashier (no charge), receptionist and the guy who delivered the car. The car looked like it had a 5 hour detail. The salesman who sold me the car, Jeff, came to say hi, chatted without any salestalk. Remembered all my details although he has probably sold hundreds of cars since them. No, i was not paid to write this! Just think in this day and age when this kind of service is rare, it deserves recognition. I have dealt with many other dealerships, including other BMW shops and none come close. Glenn Playa Vista, CA More

Jeff is a great salesman. He was very friendly, understood our needs and specific requirements; and went out of his way to find a 2014 BMW X1 with ultimate package that suited our specifications. M understood our needs and specific requirements; and went out of his way to find a 2014 BMW X1 with ultimate package that suited our specifications. My car was on the ship when we finalized the deal!! The car was delivered on time in pristine condition. As this was my first ever BMW, Jeff explained every single feature of my new car. As everybody does, I did shop around at other BMW dealers, and also at other car companies, but Jeff was the best salesman, and Rusnak was the best dealership I did business with. More

Jeff Kaltman is amazing to work with. No deception; trustworthy & honest. Gets you the information promptly. Is able to find what you want for your price range. Emails you back right away; doesn't not trustworthy & honest. Gets you the information promptly. Is able to find what you want for your price range. Emails you back right away; doesn't not harass you by phone like others dealers do. I have purchased two cars from him & both times he sent me back quotes via email expediently. The transaction at the dealer was expedient & Jeff assisted in accommodating me in any way possible. I would absolutely recommend Jeff & Rusnak Westlake to anyone I know. Far better experience with this dealer than with Bob Smith in Calabasas. I will purchase my next BMW from Rusnak & Jeff, as well! More