Rusnak BMW

Service Dept Review Brought my car to get Diagnostic because my car had the issue to start up on few occasions . Service adviser said my battery was aged and I do not Brought my car to get Diagnostic because my car had the issue to start up on few occasions . Service adviser said my battery was aged and I do not drive much so I had to replace battery. I drive about 1000 - 1200 miles a month so how much more should I drive? Anyway, I authorize to replace my battery after We went over the price which was mention to me the price will include the installation and programming because this battery must to be reprogrammed. Before I came to Rusnak BMW - Service Center I called them and confirm the price of the services and battery also called few other places to compare and everyone told me I must to program the new battery. My SA came and brought my invoice and key and said go head to pay.. after I paid I request to talk to technician because I had few more questions. my 1st question was to Tech guy if they put the AGM battery? He was not sure so he left back to the shop to check.. while I was waiting I asked sale person in parts if the part # on invoice is AGM and he said yes and there is only one battery available. ok, Here is Tech guy came back and telling me We made mistake and put the AGM battery in your car and charged you for AGM battery and did not program it but your car needs the different battery because I had original battery not AGM and I have 2 choices now. 1. replace my battery with original type batter none AGM and it cost of the battery about $100 less. 2. I can keep the AGM battery but need them to program it and it will cost me more now but I already paid for installation and programming as we discuss before authorized the replacement of the battery in the amount of $187.50 that is about 1.25 hours. of labor they told me. and I am already there for over 3.5 hour.. Tech guy the programming might takes few hours now because they would need to program all modules may be etc.. it's more complicated stuff. but I did my homework before coming there and I know what has to be done to install the new battery and I know what it takes.. I also confirmed before coming with part department there is only one battery fit my car and its AGM and he said it must to be programmed and the same SA told me it must to be programmed but why the story changed now? SA and Tech guy start to make me believe that I am wrong and the previous installation price of $187.50 does not cover programming.. SA told me They can remove the battery and put my old one and I can leave.. and it's after over 3.5 hours wait there.. After some explanation to them They agreed to try to take my car back to the shop and try to program it if that will take less than 20 minutes then they will do it at the above price. Guess what? yes, they could do it . SA show me page with show there is highlighted AGM battery program instruction.. and why it's needed but when I asked her for copy she refused to give me.. but then she went to talk someone and came back and said ok she can give me the copy.. and I got my key back when I asked to talk to tech guy my AS said he is gone for lunch and rest of them are busy so come back next time oil change and car checkup.. hmm.. Do I want to come back? I am not sure now if the car really was programmed or not.. and if my car was really tested? I did not see full report of the test.. the only way to check to take for another diagnostic to another shop which cost $150 - 200 again. Do not come to this place!! they're careless to your car and safety of your life. Be careful!! they only care that you pay more !!! and come back for more service.. p.s. I had the battery tested before coming to this shop few times in 2 different shops and both of them told me my battery is good !!! no need to be replaced.. and I have a copy of their test . More

Best in the industry, hightly recommended I had the pleasure to deal with Jeff Kaltman (internet sales manager), All I can say is that he exceeded my expectations, he responded promptly to my I had the pleasure to deal with Jeff Kaltman (internet sales manager), All I can say is that he exceeded my expectations, he responded promptly to my questions and was able to squeeze a test drive in his busy schedule. When I went to the dealership (Rusnak BMW) he had a list of all the cars that were in my price range and how it was going to impact on my down/monthly payment. He was upfront about the price and offered the best choice based on my needs. I highly recommend him. More

A great experience I have bought several new cars over my life, and I can say this was the best experience I have had in purchasing a new car. Jeff Kaltman is extremely I have bought several new cars over my life, and I can say this was the best experience I have had in purchasing a new car. Jeff Kaltman is extremely professional and courtesy, and really enjoyed the entire transaction I did with him. I would highly recommend Jeff and the Rusnak Dealership. Paul More

I usually buy/lease my cars from Bob Smith BMW but my son had such a great experaience with Rusnak, that he set up an appointment for me with Jeff Kaltman at Rusnak. I'm so glad that he did. Jeff was wonde had such a great experaience with Rusnak, that he set up an appointment for me with Jeff Kaltman at Rusnak. I'm so glad that he did. Jeff was wonderful to work with, very helpful and friendly. He found the perfect car for me, no hassles, and I didn't have to spend hours and hours at the dealership. Darren Evans with financing was equally helpful and wonderful. He made the process easy and painless. The entire staff at Rusnak has been friendly, gracious, and helpful! I had my car less than 24 hours when my husband noticed a few scratches on the bumper. I called Jeff and true to his word, he immediately took care of the scratches for me. Wow! I'm very impressed with their customer care. They don't just tell you what you want to hear, they back it up with actions. I am really impressed with the Rusnak dealership and will recommend them to my friends. Our family will be loyal Rusnak customers from now on. More

Jeff Kaltman is the finest salesman that I have ever dealt with. He is an effective communicator, understands the needs of the customer and couples all of that with a sense of humor to make dreaded car dealt with. He is an effective communicator, understands the needs of the customer and couples all of that with a sense of humor to make dreaded car buying experience a real pleasure. I have leased 2 cars from Jeff, my son has bought 2 cars from him and my brother 3. In all car leasing experiences the results were the same; it is a stellar experience to deal with him. His approach to sales is so refreshing. There is no high pressure, he is very knowledgeable about the products he sells and is very helpful in every phase of the purchase, including after the car has been delivered. I order my cars from BMW so Jeff has been very helpful in the selection of options and colors, the ordering process, the tracking process and the delivery of the vehicle and explanation of options. He makes buying or leasing a car a real pleasure. I recommend as the finest car salesman I have every dealt with and I have purchased or leased 30 cars over my lifetime. He is the best of the best. More