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Rusnak BMW
Thousand Oaks, CA
864 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 864 reviews
August 11, 2015
Great Experience After leasing 3 BMWs from Bob Smith BMW I decided to check out Rusnak. Roger was a pleasure from the beginning and I ended up leasing 2 days after ou After leasing 3 BMWs from Bob Smith BMW I decided to check out Rusnak. Roger was a pleasure from the beginning and I ended up leasing 2 days after our first contact. I'd also like to point out that the overall transaction was the absolute fastest new car transaction I've ever experienced. You usually have to give up half your day when buying a new car. I don't see her name listed however, the woman in finance was also a pleasure. I'll definitely be back in 3 years to lease or buy from Rusnak again. More
by C.
Employees Worked With
Helpful August 09, 2015
First Service Visit After Purchase Entire staff is courteous and welcoming. Service representatives are knowledgeable and listen to concerns with a genuine goal to answer questions and Entire staff is courteous and welcoming. Service representatives are knowledgeable and listen to concerns with a genuine goal to answer questions and fulfill your needs. Service was stellar and beyond expectations, especially as compared to other experiences with dealerships. More
by Violet
August 07, 2015
No reason to go anywhere else, ever! We bought three cars from Rusnak BMW, so far, service the cars at Rusnak, and continue to refer friends. The people and service at Rusnak BMW are fant We bought three cars from Rusnak BMW, so far, service the cars at Rusnak, and continue to refer friends. The people and service at Rusnak BMW are fantastic and we are not easy to please. Our service advisor, Robert Hull, is one of the kindest and client oriented professionals we every worked with. More
by annaandray
Employees Worked With
We will miss Russ Russell when it will be time to buy another car., Robert Hull
August 07, 2015
Vehicle Maintenance Inspection Arrived early for my 1:45 appointment. Service advisor was out to lunch, so I left my vehicle to diagnose problem. Didn't hear anything, so I called s Arrived early for my 1:45 appointment. Service advisor was out to lunch, so I left my vehicle to diagnose problem. Didn't hear anything, so I called service department at 6:53 PM. Was informed they sent me an e-mail at 6:45 with results of inspection. Was kind of expecting a phone call sooner. Gave O.K. for service and was told it would be ready the next day around 11:00 AM. (Not sure if you do this, but I was not offered a loaner car). Called the following day to see if we were still on track for 11:00 completion. No answer, so left voice mail. Arrived at dealership at 11:30 to pick up vehicle. Was told it would be ready by noon. Drove off lot with vehicle at 12:15. When I dropped my car off, I checked the box asking any replacement parts be returned. They were not. Service was better than what you receive at local garage, but for want you pay to have vehicle serviced at the dealership the service was average. More
by Westlake
Employees Worked With
August 06, 2015
worth the drive to Westlake even though Santa Monica BMW is closer to me, I always go to Westlake to see Art as I have for years. fast and friendly service even though Santa Monica BMW is closer to me, I always go to Westlake to see Art as I have for years. fast and friendly service More
by nancyragazza
Employees Worked With
August 03, 2015
Our Best car buying experience to date Really friendly and informative. Our salesman actually knew more about the product he was selling then we did , When we asked a question he was able Really friendly and informative. Our salesman actually knew more about the product he was selling then we did , When we asked a question he was able to answer it . Our financing was simple and not long and drawn out. We were presented options for additional maitanance plans or warranty options . We chose what we wanted and never felt pressure to buy everything. When we were ready to go some one helped us feel comfortable with the vehicle so when we drove away we didn't feel lost with a bunch of new technology. Great experience and we love our car! More
by D and R
Employees Worked With
Bob Anderson / sales. Pegah/ Finance
August 03, 2015
Excellent Service Mr. Bob Martin was my Service Advisor and he provided the best service ever received from a BMW maintenance Advisor. Thank you for employing such wond Mr. Bob Martin was my Service Advisor and he provided the best service ever received from a BMW maintenance Advisor. Thank you for employing such wonderful people. Sincerely, Daniel Manfredi More
by Manfredi
Employees Worked With
Robert Martin
August 03, 2015
Andrew is an amazing salesman Our experience at your show room was very professional and polite. Andrew is an excellent salesperson and we really appreciated his experience and pat Our experience at your show room was very professional and polite. Andrew is an excellent salesperson and we really appreciated his experience and patience. We will gladly recommend your to our family and friends. More
by mignonne
Employees Worked With
Andrew Sebring
August 01, 2015
Excellent service experience Quick and efficient with courteous staff that made the service appointment effortless. It reinforces the reason for buying from Rusnak as it isn't alw Quick and efficient with courteous staff that made the service appointment effortless. It reinforces the reason for buying from Rusnak as it isn't always about price. Customer satisfaction in its best! More
by Jayajacobs
Employees Worked With
Renee Norris
August 01, 2015
Quick, efficient and courteous. My recent visit to the BMW service center was friendly, efficient and effortless for me! My service consultant took the time to explain what would be My recent visit to the BMW service center was friendly, efficient and effortless for me! My service consultant took the time to explain what would be done to my car and what would be done during future appointments. More
by …..
Employees Worked With
