Rusnak BMW
Thousand Oaks, CA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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oil change Robert was incredible, his customer service is outstanding! I already referred a friend to purchase an X5 and she went and met with a sales rep named Robert was incredible, his customer service is outstanding! I already referred a friend to purchase an X5 and she went and met with a sales rep named Mor Milo. More
Excellent professional Everyone was very friendly and explained everything very thoroughly. Our salesperson was utmost the best. We leased a great car with the best price Everyone was very friendly and explained everything very thoroughly. Our salesperson was utmost the best. We leased a great car with the best price. Would definitely come back for another one. More
I can always count on Rusnak BMW for the best service . Every time I go to Rusnak BMW, I know they will take car of my car and make sure I get home with a loaner car. This is the second BMW I've purchased h Every time I go to Rusnak BMW, I know they will take car of my car and make sure I get home with a loaner car. This is the second BMW I've purchased here and will purchase my next BMW here as well. My service rep Robert is the best. I know when I take my car in he will fix any problems that may appear. Thank you Rusnak More
Exceptional service I have been taking my car since 2011. I had always had a great experience, My service advisor, Robert Hull is the BEST. Thank you Robert for taking I have been taking my car since 2011. I had always had a great experience, My service advisor, Robert Hull is the BEST. Thank you Robert for taking care of my 328i. More
FOLLOW UP AFTER 30 DAYS This is my 3rd 'review' of Rusnak. I have to say that the follow through was very poor. If you read my other reviews you can see that the first one wa This is my 3rd 'review' of Rusnak. I have to say that the follow through was very poor. If you read my other reviews you can see that the first one was right after I purchased the car and everyone was still very friendly and outgoing, but the minute I gave them a 5 star review for my sales experience that was it. Done. I am very disappointed with this. I was supposed to get a "genius' to help me with the tech package and I still am just trying to figure out the day to day useful features. According to all the sales people everything following the sale would be nothing short of stellar customer service. I have yet to get a follow up call to see how everything is going.l Wow. I can tell you this is not the Lexus dealer. I will not be buying anything from Rusnak again. My next car will be a Lexus (again) and it will be sooner than later. I do want to get some value out of this car before I trade it in, so I am stuck for now. I guess Rusnak doesn't care much about future business. More
Very good Service from Art Simcox - great customer service Attentive and worked hard to provide good customer service. Art met my needs and all areas of the service were covered and completed as I requested Attentive and worked hard to provide good customer service. Art met my needs and all areas of the service were covered and completed as I requested More
Excellent Service Excellent service. Do not really need to say anything else. Everyone was cheerful and efficient. They did everything they said they would in the time Excellent service. Do not really need to say anything else. Everyone was cheerful and efficient. They did everything they said they would in the time they promised. They did it all with a smile. More
Awesome Excellent service. Vanessa was great and was very patient with us in negotiating and offering the best possible outcome. it has been an excellent expe Excellent service. Vanessa was great and was very patient with us in negotiating and offering the best possible outcome. it has been an excellent experience so far and hope it will be that way for the next 3 years of lease period :) More
Good service and pleasant management and sales Second car for me from Rusnak and again, good service and sales help...They have my business..I love my new BMW.. and the service ..Adele Rosen Second car for me from Rusnak and again, good service and sales help...They have my business..I love my new BMW.. and the service ..Adele Rosen More
Warning light and part recall Thanks again for your excellence everyone involved was courteous and customer focused. I drive past a local dealer to give you my businesses. Renee wa Thanks again for your excellence everyone involved was courteous and customer focused. I drive past a local dealer to give you my businesses. Renee was very nice to work with. More