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Rusnak BMW
Thousand Oaks, CA
864 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 864 reviews
September 17, 2015
Amazing experience at Rusnak, as usual!!!! Robert Hull, one of Rusnak's BEST in the Service Department, never fails to take excellent care of me whenever I approach him. Often, I've just poppe Robert Hull, one of Rusnak's BEST in the Service Department, never fails to take excellent care of me whenever I approach him. Often, I've just popped in on him with a question and even though he's in the middle of something, he stops what he's doing and welcomes me. A few days ago I had an appointment with the Service Department because my Emissions light was displayed on my dashboard. The young lady who made the appointment for me was warm, friendly and most efficient. When I dropped off the car, Robert took immediate care of me, arranged a ride for me to an appointment I had within the next 1/2 hour. The young man who drove me, was most polite and a very good driver too. When I was finished at my appointment, another polite young man picked me up and drove me back to the dealership. Robert had my car serviced and washed in an hour. Thanks to all of you at Rusnak for the outstanding customer service and most appreciated staff. Everyone, especially Robert Hull, makes me feel like a Queen!! More
by 747674dg
Employees Worked With
Young lady at Service Desk, Robert Hull
Helpful September 13, 2015
Polite and Responsive From arrival to pickup, including a change needed and an extra day, everyone was polite and responsive and all work was done as agreed along with a sp From arrival to pickup, including a change needed and an extra day, everyone was polite and responsive and all work was done as agreed along with a special extra issue that was encountered. More
by The Cat
Employees Worked With
Other Employees :
The older gentleman greeting me when I arrived and assisting when I returned.. Very impressive., Michael Powell
September 13, 2015
Customer Service Accomodating and go far and beyond what's expected of customer service. God Bless all of the staff and families that make this service so exceptional Accomodating and go far and beyond what's expected of customer service. God Bless all of the staff and families that make this service so exceptional. Theo. More
by tgreen3
Employees Worked With
Michael Powell
September 11, 2015
Excellent service. I was greeted by Mark. He was great with I needed for returning my lease and pick up new car. He was patient and met my need. Financial manager was al I was greeted by Mark. He was great with I needed for returning my lease and pick up new car. He was patient and met my need. Financial manager was also great. I did not have to spend unnecessary amount of time to finalize my deal. More
by Jonathan15
September 09, 2015
Amazing experience I recently purchased a used 2013 335i convertible from Rusnak, the process was incredibility smooth. A couple of days before I had a live chat sess I recently purchased a used 2013 335i convertible from Rusnak, the process was incredibility smooth. A couple of days before I had a live chat session. All my questions were answered and the next day I was put in touch with Claude. He ensure he understood what type of BMWs I was interested in. We narrowed it down to leasing a 2015 2 series or purchasing the used 2013 3 series. After a couple of emails back and fourth I decided I was more interested in purchasing the 3 series. The day of my appointment, the 3 series was ready for me to test drive. Claude had all the pertinent information ready (e.g., milage, warranty, what was replaced, etc.). It was such and easy transaction because of the wonderful BMW warranty. In addition, the financial process was equally as smooth. All my questions were answered, payments over 5 years vs 7 years. The difference in putting $8,000 down vs $5,000. I loved there was no oversell for additional warranties, or tire insurance. Claude even followed up via text the next day and an email a couple of days later. I have to say the most amazing part of my experience was Claude giving me the pink Rusnak license plate out of his office. This was the first car I have purchased on my own (without a co-signer) so I now proudly display the pink Rusnak license plate on my leopard bulletin board at work. Claude and everyone at Rusnak went above and beyond to make my buying experience amazing. I completely recommend Rusnak and specifically Claude. I live in Santa Monica and I would drive to West Lake to purchase another BMW from Claude, it was an easy and exciting of an experience. More
by JeanaPassy
Employees Worked With
Claude Cantin
September 04, 2015
Last Min Issue They are far the best Service Department I have ever had to deal with and by far the Best Customer Service each time i have gone in. They are far the best Service Department I have ever had to deal with and by far the Best Customer Service each time i have gone in. More
by christinague
Employees Worked With
Michael Powell
September 04, 2015
Bought the car through a broker, but he got it from you. Lovely woman came to my house to set everything up. She was great! I asked to be scheduled with one of your guys. Came out last weekend for a lesson. Lovely woman came to my house to set everything up. She was great! I asked to be scheduled with one of your guys. Came out last weekend for a lesson. Car is amazing. Very happy. (My sixth BMW). More
by Andrea
Employees Worked With
Brandon- genius guy
August 31, 2015
Outstanding customer service by Ken and Roger Carrol every facet of the overseas sales program went without a hitch. all the employees from the General Manager to the trainee who drove me from my home to every facet of the overseas sales program went without a hitch. all the employees from the General Manager to the trainee who drove me from my home to the Dealership couldn't have been more professional. More
by headman
Employees Worked With
August 23, 2015
Excellent from beginning to end. Jeff was honest, informative and efficient. I love my new x1 and would recommend the delearship to friends and family. Also, the finance process was Jeff was honest, informative and efficient. I love my new x1 and would recommend the delearship to friends and family. Also, the finance process was effortless and so was the trade in of my car. More
by X1
August 22, 2015
BMW service Efficient and work completed as promised. I can always depend on Rusnak to be fair and honest when getting service for my BMW 128I convertible. Efficient and work completed as promised. I can always depend on Rusnak to be fair and honest when getting service for my BMW 128I convertible. More
by pete123
Employees Worked With
Robert Martin
