Rusnak BMW
Thousand Oaks, CA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great dealership Low pressure Salesmen and are willing to spend the time with you to ensure you get into the car that is best for you. Server department is terrific a Low pressure Salesmen and are willing to spend the time with you to ensure you get into the car that is best for you. Server department is terrific as well. More
Service. As always Renee is terrific Fast and courteous. Great follow up It was just an oil change, but I was treated as if it was serious service and I was a VIP Fast and courteous. Great follow up It was just an oil change, but I was treated as if it was serious service and I was a VIP More
My positive BMW buying experience! Roger was a perfect gentleman from start to finish, at no time did I feel pressure of any kind, that I really appreciated. He was very knowledgable ab Roger was a perfect gentleman from start to finish, at no time did I feel pressure of any kind, that I really appreciated. He was very knowledgable about the model I Wanted, and was very helpful in building and ordering my X5. I'm telling my friends about Rusnak and the Costco auto buying experience. I Love my X5, it's a Great Car!Blake Ramsey took me on my test drive, never met anyone who was more knowledgable about his cars than Blake. More
Staff remained after hours to help Due to our busy schedules, my wife and I were recently invited and accommodated to a late in the day appointment to test drive and eventually purchase Due to our busy schedules, my wife and I were recently invited and accommodated to a late in the day appointment to test drive and eventually purchase our new car. I was very surprised and amazed that staff had no issues staying well after closing hours to complete the purchase. Thank you to Scott Smith and Bruce Lee for making the transaction a smooth and pleasant one. More
Great Warranty Experience I brought my vehicle in for an issue that was covered under the extended emissions warranty. Even though the vehicle was nearly 10 years old and it w I brought my vehicle in for an issue that was covered under the extended emissions warranty. Even though the vehicle was nearly 10 years old and it was just a warranty claim, Art treated me very well and had no problem taking care of it for me. When the job was finished, the technician Austin came out to chat with me about everything he inspected on the car and he gave me some advice on extra precautions to keep the vehicle in top-notch shape. They both did their best to make it a great experience, which I wouldn't normally have expected with it just being a warranty claim. Thanks again! More
Great salesman , (Maps) but I felt the sales manager was completely unprofessional. My recommendation is base on the salesman's conduct alone. The sales manager tri , (Maps) but I felt the sales manager was completely unprofessional. My recommendation is base on the salesman's conduct alone. The sales manager tried to take advantage of the lease by charging more through financing than was actually stated on the window of one of Rusnak's "Open" deals. More
Bob Martin/excellent as always Service visit/excellent, I am a long time BMW owner and have leased over twenty car at Rusnack. Bob Martin has always been excellent to deal with . Service visit/excellent, I am a long time BMW owner and have leased over twenty car at Rusnack. Bob Martin has always been excellent to deal with . More
BMW Service Rene was great, as always! She provided me daily updates, got me a brand new 3-series loaner car, and was able to work out better pricing on a repair Rene was great, as always! She provided me daily updates, got me a brand new 3-series loaner car, and was able to work out better pricing on a repair not covered by the warranty. More
As always, Renee Norris was great! Renee Norris is by the far the very best BMW advisor I have had over the past 15 years of owning BMWs. She is the ultimate professional, and is extre Renee Norris is by the far the very best BMW advisor I have had over the past 15 years of owning BMWs. She is the ultimate professional, and is extremely helpful, responsive, and customer-focused. If it was not for Renee and her tremendous help, support, understanding, and "can-do" attitude, I would have likely left Rusnak BMW and traded my car in elsewhere for something new. She is great, and truly epitomizes superior customer service. Mike McCurley More
Renee is awesome!! I actually enjoy my service experience because it gives my wife and I a chance to reconnect with Renee! We always feel that she goes the extra mile t I actually enjoy my service experience because it gives my wife and I a chance to reconnect with Renee! We always feel that she goes the extra mile to see that our "baby" gets the best care in a timely fashion. She is, without a doubt, a great reason to use Rusnak for service! More