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Rusnak BMW

Thousand Oaks, CA

4.8
864 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 864 reviews

April 10, 2016

BMW 428i 2016 Best customer service ever. Friendly, helpful and will recommend you. I'm so happy with my new ride. Thank you Drew. I'll be back. :) More

by Lord Grey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Sebring
Apr 15, 2016 -

Rusnak BMW responded

I am so glad you received the "best customer service ever," from Drew! This is such a great compliment. Thank you for choosing Rusnak BMW, and thank you in advance for recommending us to your friends. Enjoy your new ride! - Al LeMoine., General Manager

March 31, 2016

Great Experience! I was helped immediately and with extreme professionalism. Jeff explained every feature of the car, and helped me order exactly what I needed. I was g More

by Ana Carolina Pratt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Kaltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2016 -

Rusnak BMW responded

Ana, I am so happy to learn that you received prompt and professional customer service during your visit. Thank you for recognizing Jeff. I am glad that he helped you order your dream car. Enjoy your beautiful new car! Thank you for choosing Rusnak BMW.- Al LeMoine., General Manager

March 31, 2016

Excellent Customer Experience!! Scott Smith was a professional in all aspects of my purchase. I have purchased multiple vehicles in the past and won't go to another BMW dealership be More

by K & T Cano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Lee, Mehran Forutan, Scott Smith
Apr 06, 2016 -

Rusnak BMW responded

Thank you for the wonderful review and for recognizing Scott. I am so pleased that he was professional and knowledgeable throughout your purchasing experience. Thank you for choosing us, and we hope you love your new car! - Al LeMoine., General Manager

March 30, 2016

Courteous and professional I wen't in to Rusnak as a new BMW owner and all my questions and concerns were answered. Thank you Renee! High end coffee machine, pastries and a frie More

by alexander lukashenko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Apr 06, 2016 -

Rusnak BMW responded

Alexander, thank you for the great review. I am happy that you had a pleasant overall experience during your visit! Thank you for choosing us, and for recognizing Renee!- Al LeMoine., General Manager

March 25, 2016

Great attention from the sales, finance and service staff. The attention we got from our sales advisor was great. He was extremely knowledgeable and found out information that he didn't know quickly. He showed More

by See More
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaly Sklar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Abravanel, Belle Hormozi
Mar 31, 2016 -

Rusnak BMW responded

I am glad that your sales advisor helped you explore all of your options in a friendly and professional manner. Thank you for the excellent review! - Al LeMoine., General Manager

March 25, 2016

Service Mike Powell has been my service advisor for a few years and has always been professional and friendly. My latest visit was similar to all the others, More

by BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Mar 31, 2016 -

Rusnak BMW responded

I am happy that Mike has taken great care of you for several years now. Thank you for the great review, for recognizing Mike, and for continuing to choose Rusnak BMW!- Al LeMoine., General Manager

March 20, 2016

Art Simcox - great and caring service advisor Art Simcox is a great service advisor and cares about cost and what I need for my bmw 335d. Thanks for the time spent with me. More

by bmw 335d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2016 -

Rusnak BMW responded

Thank you so much for recognizing Art! He is a great member of our team, and he will enjoy reading your review! I am so glad you had an excellent experience with us. Thank you for the great review! - Al LeMoine., General Manager

March 17, 2016

excellent servise the best price I cant ask more I was recommended there from my family member that bought bmw he told me dont buy any car before you see Mihran i am glad i did me and my wife are ver More

by joe wassilian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mehran Forutan
Mar 28, 2016 -

Rusnak BMW responded

Joe, thank you for the terrific review! We are happy that your family member recommended us to you, and even happier that you had the same great experience that he/she recieved! Thank you for recognizing Mirhan and Richard! They will enjoy reading your kind review. Again, thank you for the excellent review, and for choosing us! - Al LeMoine., General Manager

March 16, 2016

Great price and great service Had a wonderful experience buying a factory-built to order 328i through the AmEx car buying program (look online for the AmEx program instructions). I More

by FanOfBMWs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jess
Mar 28, 2016 -

Rusnak BMW responded

Thank you so much for this incredible review! I am so pleased to learn that Darren went above and beyond to make this a special and pleasant experience for you. I am also happy that he kept you informed each step of the way, so that you knew what to expect while awaiting your dream car! Thank you for also recognizing Jess. We are so happy that you had an excellent experience all around. Thank you for choosing us, and for the the excellent review! - Al LeMoine., General Manager

March 15, 2016

Always helpful Always quick service that covers all my BMW needs. Employees are very friendly and eager to create a comfortable and enjoyable environment. I have tak More

by smilevp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Volpe, Scott Smith, Robert Hull
Mar 28, 2016 -

Rusnak BMW responded

Firstly, thank you for choosing Rusnak BMW for the last five years! We so appreciate your continued patronage. Secondly, thank you for the excellent review. I am happy that we have met and exceeded all of your BMW needs! Thank you so much for your feedback! - Al LeMoine., General Manager

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