Rusnak BMW

Quick turn around I had an engine light on which prompted me to go to the dealership. I was greeted outside and informed that the brake fluid could not be topped off as I had an engine light on which prompted me to go to the dealership. I was greeted outside and informed that the brake fluid could not be topped off as this would be a service item. I spoke to Jason who set up an appointment for me on Monday morning. All interactions were professional and courteous. The van driver who brought me back to my house deserves praise for being helpful with a customer oriented demeanor. Great asset for your business. Sorry, I do not have his name. Thank you More

All good in Westlake Scott and the team at Westlake BMW took care of us. They were efficient and kind. Could not ask for a better experience. Thank you!! Scott and the team at Westlake BMW took care of us. They were efficient and kind. Could not ask for a better experience. Thank you!! More

Fast, friendly, service Very attentive, detailed, efficient, friendly experience. Very impressed with personnel, facility and quality of services rendered. Service included a Very attentive, detailed, efficient, friendly experience. Very impressed with personnel, facility and quality of services rendered. Service included air bag replacement/recall, Dealer included tire check/fill, wiper fluid top off, Car wash at no charge! AAAA+++++++++ More

Thorough recent service experience At final test, the mechanic discovered two more problems which were attended to immediately. (I am required to have 25 words when 14 described the sit At final test, the mechanic discovered two more problems which were attended to immediately. (I am required to have 25 words when 14 described the situation completely!) More

Rusnak review Was referred to the Vitaly Sklar at Rusnak dealership from a client of mine. Ended up being one of the best decisions I've made to go out there and wo Was referred to the Vitaly Sklar at Rusnak dealership from a client of mine. Ended up being one of the best decisions I've made to go out there and work with him. Experience was nothing less than pleasurable the entire time. Attention to detail was fantastic. Really made the entire experience about my happiness and concerns rather than anything else. Definitely going to be my go to person for all my BMW concerns and purchases in the future More

Customer service rep Michael was very friendly and helpful I arrived on time for my air bag replacement at Rusnak Thousand Oaks and Michael, the service rep was very friendly and helpful and assured me the job I arrived on time for my air bag replacement at Rusnak Thousand Oaks and Michael, the service rep was very friendly and helpful and assured me the job would be done in 2.5 hours, which it was. Very good service experience in your store... More

Exceptional service I have been using my local mechanic for years outside Bmw. However after my last visit and having my car for 2 weeks he was unable to fix my car. So I have been using my local mechanic for years outside Bmw. However after my last visit and having my car for 2 weeks he was unable to fix my car. So I brought it to Rusnak and from the moment I walked in I was greeted by friendly staff and shortly after met my service rep Art Simcox He was very helpful waking me through the process and giving me updates along the way . He made the whole experience very positive for me that I will only go back to Rusnak for service. Even though I am moving to Carmel at the end of the month I will continue to use your location and team for service. Thank you again and thank Art for his service More

fabulous service roger Caroll roger carroll and his team went really great they're the best. This is the 4th car i bought from him. Westlake Rusnak is a wonderful dealership. A roger carroll and his team went really great they're the best. This is the 4th car i bought from him. Westlake Rusnak is a wonderful dealership. Although, i don;t live nearby I travel to buy or lease from them only. They are extremely professional. More

Jeff Kaltman did a great job I am very satisfied with the costumer service I received. I am happy with my car and will be back. I strongly recommend Jeff Kaltman, he really took h I am very satisfied with the costumer service I received. I am happy with my car and will be back. I strongly recommend Jeff Kaltman, he really took his time with us. More

Excellent service and consideration Courteous without an appointment, competent and prompt, including friendly employee Martin to transport me to my office. Notice of completion and del Courteous without an appointment, competent and prompt, including friendly employee Martin to transport me to my office. Notice of completion and delivery on time. Car wash was extra benefit gratefully accepted. More