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Rusnak BMW

Thousand Oaks, CA

4.8
874 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 874 reviews

December 06, 2016

1st service. Renee is a fantastic service manager! Great customer service, loaner car and a very clean car on pick up! All went smoothly. Thank you for a great More

by Jillbe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Dec 14, 2016 -

Rusnak BMW responded

Jill, Thank you for the great review and for your compliments to Renee! We look forward to working with you again. -Al LeMoine., General Manager

December 04, 2016

Superior customer service I enjoy driving my BMW; knowing my car is safe to drive. Robert Hull made sure all my needs were met & handled to my satisfaction. More

by Mrs. Jax
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Dec 09, 2016 -

Rusnak BMW responded

Thank you for your terrific feedback, and for your compliments to Robert. We hope you continue to enjoy your BMW! -Al LeMoine., General Manager

December 04, 2016

Expectations: High, Expectations: Met I base my service experience at this dealership on a number of factors. The service advisor was friendly, helpful, and efficient. The repair was compl More

by Steven Philip Randazzo
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Dec 09, 2016 -

Rusnak BMW responded

Steven, thank you for your compliments to our Service department. I am glad to know that you enjoyed your overall experience, and we look forward to working with you again.-Al LeMoine., General Manager

December 03, 2016

Great experience! Attentive without the high pressure sales tactics. Best dealership experience we've ever had! Highly recommend to anyone in the market for a new veh More

by Rownstones2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2016 -

Rusnak BMW responded

Thank you for the terrific review. I am happy to hear that everyone you encountered was attentive and professional. Enjoy your new vehicle, and thank you for choosing RUsnak BMW! -Al LeMoine., General Manager

December 01, 2016

Tire change Service associate, Renee, was very helpful and welcoming (happens to be that all other associates were not as welcoming). She addressed my issue quick More

by dvbwlv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Dec 09, 2016 -

Rusnak BMW responded

Thank you for recognizing Renee, and for the excellent feedback. We hope to make your next experience an even better one! -Al LeMoine., General Manager

December 01, 2016

Service Visit Just a second time having the i3 in for service. Mike Oliver kept me in the loop regarding the status of the car and was extremely pleasant to deal w More

by gary fradkin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Powell
Dec 09, 2016 -

Rusnak BMW responded

Gary, thank you for the great review, and for choosing Rusnak BMW. Mike will enjoy reading your kind words. -Al LeMoine., General Manager

December 01, 2016

My First BMW Everyone was friendly and professional. All questions were answered, and Shawn Mamo and Diana Audish were a pleasure to work with. Showroom and all More

by James Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Mamo sales, Diana Audish finance
Dec 09, 2016 -

Rusnak BMW responded

James, I am happy to know that Shawn, Diana, and the rest of the Rusnak team were friendly and professional. Thank you for the fantastic review!-Al LeMoine., General Manager

November 24, 2016

Awesome I loved my recent experience with service recommended and my awesome mechanic Tim who has worked on my cars for the past 6 years. I can always rely o More

by Susansantis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim #1 Mechanic, Scott Smith, Robert Martin
Dec 09, 2016 -

Rusnak BMW responded

Susan, I so appreciate your kind review of Tim, Robert, and the Service department. We strive to provide professional and courteous customer service, and I am glad this was no exception. -Al LeMoine., General Manager

November 18, 2016

BMW Experience A-1 We traveled back to purchase another BMW vehicle. This dealer has one of the best selections of vehicles and personnel which made our experience feel More

by David T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Kaltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Saunders(BMW Genius) and Katie Jenkins( Financial Mgr.) Fantastic Consultants! Super Helpful!
Dec 01, 2016 -

Rusnak BMW responded

David, Thank you for the great feedback, and thank you for recognizing Jeff, Katie and Austin! We thank you for choosing Rusnak BMW, and we look forward to working with you again! -Al LeMoine., General Manager

November 16, 2016

Great service experience very courteous, took care of my issues, wanted to please. highly recommend. Listened to my concerns and worked hard to resolve any corrections that More

by Bernard Gross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elan Haim
Dec 01, 2016 -

Rusnak BMW responded

Bernard, I am happy to hear that you enjoyed your experience, and that you felt your concerns were heard and addressed. We appreciate the great review, and look forward to working with you again! -Al LeMoine., General Manager

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